GreenFox Windows & Doors

Windows & Doors Installation & Service
Edmonton AB T6E 5E8
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94%

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Reviews for GreenFox Windows & Doors

Average customer rating:
9.5 10 (751 reviews)

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Extremely disappointed
Extremely disappointed
1 review Edmonton, AB
0/10

I will never recommend

I had 7 windows installed October 2023. Issues started within the first few months with condensation and frost on the interior corners. Green Fox advised me that this is "normal" due to live plants in the house. When I pushed back they did a service a call at which time the service manager agreed that there were issues and had them reordered. The last service call was November 13, 2024. This morning I woke up to condensation on the window which I had to wipe off. I do not recommend GreenFox.

Approximate cost of services:
$10,000.00
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Company Response

We sincerely apologize for any inconvenience this has caused you. Your concerns have been forwarded to local management so this can be looked into and addressed accordingly. Thank you for taking the time to provide feedback.

GretzFan
GretzFan
1 review Edmonton, AB
10/10

Window Replacement

Working with GreenFox I found them to be very professional and efficient. I would highly recommend them to family and friends.

Approximate cost of services:
$6,000.00
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Company Response

Hey GRETZFAN! Professionalism and efficiency are our stock-in-trade -- nice to hear we came through for you on both counts! And we appreciate the recommendation to family and friends, that's the best advertisement we could ever have ... ! (btw, Messier and Coffey were pretty good, too ... ! ;-))

Private User
Private User
Private User reviews Calgary, AB
0/10

Avoid this company at all cost

Avoid this company at all cost. We had 6 windows and 1 exterior door installed and 3 of the 6 items were completed incorrectly. Two of the windows were ordered significantly smaller than we requested and we were told the solution was for us to pay over $3000 out of pocket to correct their error. Our front exterior door was also attempted to be installed on the back door and we had to stop them mid tear down to correct it. After two visits our front door still does not latch properly and constantly blows open.

Approximate cost of services:
$16,000.00
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Company Response

We at GreenFox sincerely apologize for any inconvenience this has caused you. In order to help us to assist you, we would ask that you reach out to us at any of our GreenFox Windows & Doors locations and speak with a representative ... Provide as much information as you can regarding the details of your situation so that we may best address the problem and provide a solution ... Thank you for taking the time to provide feedback.

Private User
Private User
1 review Edmonton, AB
10/10

Door Replacement

Great job on my door replacement! Door is sturdy and will keep warm, thanks all.

Approximate cost of services:
$2,000.00
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Company Response

Thank you for the most positive review! Your timing couldn't be better -- it is November, after all, so no better time to get that door replaced! Enjoy your new door and, yes, stay warm! ;-))

Private User
Private User
Private User reviews Calgary, AB
0/10

This is my experience with Green Fox, I really hope that you have a different one.

So at the end of the day I have no idea if the windows I ordered are what I got, the interior finish is very poor and I have no confidence that this company can do any better than this.

Approximate cost of services:
$6,500.00
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Company Response

We at GreenFox sincerely apologize for any inconvenience this has caused you. In order to help us to assist you, we would ask that you reach out to us at any of our GreenFox Windows & Doors locations and speak with a representative ... Provide as much information as you can regarding the particulars of your situation so that we may best address the problem and provide a solution ... Thank you for taking the time to provide feedback.

Davie
Davie
1 review Leduc, AB
10/10

Put in 7 windows 4 basement kitchen living room

Was great very professional am very impressed with the window recommend checking them out .

Approximate cost of services:
$12,000.00
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Company Response

Thanks, DAVIE! Wow, we're impressed! That's a lot of windows, so it's a good thing our installers are the skilled professionals that they are ... Glad it all went so smoothly, and we really appreciate the recommendation -- that's the ultimate two thumbs up from a satisfied customer!

Disaster
Disaster
1 review Spruce Grove, AB
0/10

One Window

I ordered 1 window back on May 30. I was promised the window September 11/24. To date I do not have a window. I feel that this company is not fully disclosing the issue. What happened to my window. I wanted to cancel but they would not let me. The contract I received was incomplete and misleading I had not even initialed some parts of it. Had I not reached out to Fox Windows I would not even know whats going on. Communicate etc has been horrific.
They still cannot guarantee a date for my window. I called around and most other single custom windows can be made and installed in 8-10 weeks.

With all my issues they want to offer me 50 bucks - how insulting. I have had to rearrange and cancel plans due to expecting my window installed by Sept 11. My time is worth more than 50 dollars .

I do not recommend this company at all.

Approximate cost of services:
$3,500.00
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Company Response

We sincerely apologize for the major inconvenience this has caused you. We will send this to local management so this can be looked into and addressed accordingly. Thank you for taking the time to provide feedback.

Private User
Private User
1 review Calgary, AB
10/10

Window Replacement

We got our large living room window replaced by green fox after previously getting them to install our front door. Each time they have been a pleasure to deal with. We will use them for any future windows projects.

Approximate cost of services:
$4,500.00
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Company Response

Thank you for that summary of your GreenFox experiences -- both of them ... ! ;-)) First a door, now a large living room window, and you're endorsing us for future projects as well ... From our perspective, it just doesn't get any better than that -- just wonderful! Thanks for sharing!

Private User
Private User
Private User reviews Calgary, AB
10/10

Door replacement

Yuri was very thorough with explaining and finding me the right door. Installers were very quick and detail oriented. Very happy with the end result!

Approximate cost of services:
$4,000.00
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Company Response

Thanks for the ten stars, and we appreciate the bouquet for Yuri ... ! Thanks to him -- and all of our installers -- we're able to give our customers the ten-star serve they deserve, and it's why you're so happy with the end result! We couldn't do it without them!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about GreenFox Windows & Doors

GreenFox Windows and Doors is a Alberta owned and operated company. We use only the highest-quality products on the market in all of Canada. Our windows are designed to the highest standards and as a result, require no maintenance beyond the occasional cleaning. Technologically advanced components are designed to ensure complete reliability for years to come. In fact, we chase perfection and are committed to zero defects which enables us to offer a Lifetime Warranty on every window we provide to you. Our team of professionals are proud to help you even after the job is complete. If you are in market for new windows and doors then give GreenFox a call. We have offices located in Edmonton, Red Deer, Calgary, and Lethbridge.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows & Doors
SERVICES
Sales, Installation and Repairs
BRANDS
GreenFox, VinylBuilt, Cobra, Novatech, Trimlite, & ODL
STYLES
Awning, Casement, Slider, Double Slider, Hung, End Vent, Picture, Fixed, Hopper Windows and Combinations.
SPECIALITIES
Approved Contractor for the Alberta Energy Efficiency Rebate Program
WEBSITE
https://www.greenfoxwindows.ca
YEAR ESTABLISHED
10
NUMBER OF EMPLOYEES
200
MEMBERSHIPS
Approved Contractor for the Alberta Energy Efficiency Rebate Program
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.