GreenFox Windows & Doors

Windows & Doors Installation & Service
8716 51 Ave. NW Edmonton AB T6E 5E8
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Reviews for GreenFox Windows & Doors

Average customer rating:
9.6 10 (233 reviews)

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Elizabeth W in Edmonton
Elizabeth W in Edmonton
1 review Calgary, AB
10/10

Window Installation

We had some old windows that needed replaced. They were friendly right from the beginning. Explained thoroughly and accurately the product and installation process. On installation day they were quick and friendly and they came back and made sure everything was installed correctly and working. Highly recommend this company!!

1 of 1 people found this review helpful.
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Thank you for your support.

Harry B. in Canmore
Harry B. in Canmore
1 review Canmore, AB
10/10

11 windows and patio door replaced

We are extremely pleased with the windows, patio door and especially the installation. The installation crew was professional, courteous and very skilled at what they do. Most impressed how they treated our home. At the start of each day drop sheets were laid down throughout the work area and at the end of the day everything was cleaned up and vacuumed. Thanks guys, great job!! Highly recommend Green Fox

1 of 1 people found this review helpful.
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Thank you for your support.

PJ in Edmonton
PJ in Edmonton
1 review Edmonton, AB
10/10

27 windows replaced

My 20 years old windows were due for an upgrade. I have received multiple quotes and decided GreenFox was the right company to go with. Everything went very smooth from start to finish. Installation crew was very professional and took the time to walk me through the whole process. Follow up inspection was done as promised. Already recommended GreenFox to my neighbours.

1 of 1 people found this review helpful.
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Thank you for your support.

Goldine Brackley in Toronto
Goldine Brackley in Toronto
1 review Edmonton, AB
10/10

12 windows replacement

I am so satisfied with the service of this company. First is with my consultation with sales guy who addressed all what we need and we want for our house. It is a big investment for us, so we tried to have some consultations with some other companies but GreenFox gave us good price with excellent products. Installers were so professional and explained to us everything that needs to be done. I will definitely recommend this company to my friends and family.

1 of 1 people found this review helpful.
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DJ from Calgary
DJ from Calgary
6 reviews Calgary, AB
0/10

Patio sliding door, Large nook window

We regret hiring GreenFox and discourage anyone from having to go through what we did. We were promised our new patio door and window would be ready for installation 7 weeks after signing our contract but that time came and went without communication from the company, despite our numerous attempts to get answers and responses from them. We were basically ignored. After 4 ½ months of pursuing them for action, installation finally occurred. Little did we know that the nightmare had just begun. They cut our tile floor without our prior knowledge or consent and damaged our in-floor heating. They were reckless in removing our old units and left huge holes which they sloppily covered up with the wrong color stucco. The window screens were defective and no security bar was provided as ordered. Sharp jagged metal strips and other hazardous debris were left on the ground after they “cleaned up”. We have been more than patient and polite with them, but they show no respect for the customer. GreenFox’s extreme lack of communication towards us and within themselves is their major downfall. Max, their representative, does not follow through on his word and avoids communication. Sarah, their customer service rep, also failed to follow through on her promises and I heard she has since left the company. Our attempts to speak to the owner or manager were prevented. It's now coming up to 10 months after we hired them and everything is still not resolved. What a stressful nightmare this has been and still is.

1 of 1 people found this review helpful.
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Company Response

Hello DJ,

Thank you for your feedback. We are very sorry that you had such experience. This is not acceptable and we will be looking into this and see what could be done to fix the issues. This is definitely not our standard that we aiming for.

Private User
Private User
Private User reviews Sherwood Park, AB
10/10

Replace kitchen windows

Had a couple of rotted kitchen windows needed replacing. After two other estimates, Gor of Greenfox windows came along and I was convinced this was the company I needed, he was so honest, explained the job needed, answered all questions, was open to further phone calls if needed and was not there just to get a contract signed and be on his way. Very impressed with how professional Gor and the two gentlemen who did the install were. Would highly recommend this company. Price was in the same ballpark as the previous estimates.

1 of 1 people found this review helpful.
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Company Response

Thank you for your support.

Doug in Edmonton
Doug in Edmonton
2 reviews Edmonton, AB
10/10

Windows replaced

We give them five stars because they are very professional and reliable. Easy to work with and even with som confusion with casing (wood trim) it was resolved very well and to our satisfaction.

1 of 1 people found this review helpful.
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Company Response

Thank you for your support.

bsaint in Edmonton
bsaint in Edmonton
1 review Edmonton, AB
8/10

Replacement windows

We were looking to upgrade our living room windows to triple pane. The windows are south facing windows. We couldn't be happier with the results. The quote process was easy and straightforward. The crew doing the install we're very profession and left the property in good order. Would/will recommend this company.

1 of 1 people found this review helpful.
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Company Response

Thank you for your support. Merry Christmas and Happy New Year!

Melanie Dacula
Melanie Dacula
2 reviews Calgary, AB
10/10

Windows replacement

I hired GreenFox Windows to replace my all 15 windows in the house a few month ago. It took exactly 8 weeks from ordering to the installation as I was promised. I totally satisfied with the product and service. I recommend GreenFox Windows to everybody!

1 of 1 people found this review helpful.
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Company Response

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DKOlaes in Edmonton
DKOlaes in Edmonton
1 review Edmonton, AB
3/10

Window Replacement

Overall, I wouldn't recommend GreenFox for a few reasons, their customer service is lacking (we had to be in regular and frequent contact to get information and make sure things were moving forward), there were things left undone and a bit subpar (things left behind/scratches/silicone on the window/trim pieces not fitted properly), 10 months from quote to final paperwork, and mis-information about financing. Based on the reviews we found on this site we went with GreenFox, whom we heard of after attending a home expo in town, and after getting a couple quotes. After all is said and done, and 10 months (February-December) from first meeting to final paperwork, we aren't totally impressed with their customer service, the product itself is OK. The sales agent we had may have been new and didn't know the product very well. We wanted a garden/greenhouse window, but she wasn't familiar with the terminology so it took some time to figure out. There were also some delays in getting the quote/paperwork as she wasn't responsive to our requests for information. When we would call the office we wouldn't hear back from anyone and when we asked about the delays the "blame" was usually put on the receptionist for not passing on the message, instead of just being accountable as a team. After getting the quote we were told that we would qualify for an additional 10% off if we booked installation in the next 6-ish weeks. We went for that deal and after some time trying to nail down a time for install, granted my shift work schedule was an issue, we finally started installation in April. The install contractors are good, they come between the scheduled times (more often at the end of the window) and work throughout the day. The windows are a decent quality, and we have noticed a difference in heating/cooling costs, but they aren't high quality and the vinyl click-in trim has micro scratches in it which they said was from the factory and shipping. The contractors are good at tidying up, but some things get left behind. We had a side light installed at the front door, which is very nice, and while they put up drywall to fill in they don't tape or mud the patch. It took 2 days, which is to be expected, to install the windows and doors, but the outside trim around the front door was the wrong colour so there needed to be a second install date which included the garden window. Speaking of the garden window...when the first install was booked we weren't told that the garden window wasn't going to be included as it hadn't arrived from the factory. Had we known that we would have waited to have everything installed in one shot. In the end it was another month between the first round of installation and the second. To note, the garden window has clips to put up shelves but you have to pay extra for the shelves - also something we weren't told. There was a final inspection once everything was completed but a couple of the issues remaining weren't able to be fixed - e.g. the corner trim piece sits away from the wall due to the paint build up from the previous windows. something that the installers could have filed down when the corner piece was installed if they had noticed it didn't sit properly. On to financing - we were told that the windows could be financed through their provider and we took advantage of that as we were told that the loan could be transferred to the next home owner. There were many calls back and forth between GreenFox, us and the finance company Snap as there were many mistakes made as the original amount quoted wasn't what was being financed (they tried to finance a higher amount). Fast forward...when all was said and done, we now have a lien on our house (which GreenFox didn't tell us about, but Snap said was what usually happens) which affects our equity and now means that we can't transfer the loan to the next home owners should we decide to sell. I think we will be going with someone else to do the basement windows when we are ready.

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Company Response

We are very sorry to hear about your experience, as that is definitely not the level of service we strive for. Unfortunately delivery of your garden window was later then quoted our supplier took longer due to high demand for windows in Ontario this summer and we were not aware of it until your job was scheduled. The SNAP loan you are taking for the windows is not transferable to other person and we should have explained it to you better and it was not due until everything was complete. Once again we apologize for inconvenience, we try to make the process as easy as possible for home owner but sometimes things do not go the way they planned. Thank you for your business and give us a call if you have any questions, we are here to help. Merry Christmas and Happy New Year!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about GreenFox Windows & Doors

GreenFox Windows and Doors is a Canadian owned and operated company. Green Fox Windows uses only the highest-quality products on the market in Canada. Our windows are designed to the highest standards and as a result, require no maintenance beyond the occasional cleaning. Technologically advanced components are designed to ensure complete reliability for years to come. In fact, it's our passion for perfection and commitment to zero defects that enables us to offer a Lifetime Warranty on every window we provide to you. Our team of professionals is proud to help you even after the job is complete.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows & Doors
SERVICES
Sales, Installation and Repairs
BRANDS
VinylBuilt, Cobra, Novatech
STYLES
Awning, Casement, Slider, Double Slider, Hung, End Vent, Picture, Fixed, Hopper Windows and Combinations.
SPECIALITIES
Approved Contractor for the Alberta Energy Efficiency Rebate Program
WEBSITE
http://www.greenfoxwindows.ca
MEMBERSHIPS
Approved Contractor for the Alberta Energy Efficiency Rebate Program
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.