We had a front door installed by Green Fox. Our salesman Gor did a great job in assisting us on deciding the right door for the space we had. The installers did a great job! Very professional! The whole process was very organized and great customer service. We are very happy with the door!
Thank you very much for your business and great feedback. It's very important to us.
Green Fox Windows replaced all 3 panels of the bay window. Good communication with sales and formal quotation and excellent co-operation with COVID-19 restrictions. Windows were installed by competent crew and the company has provided excellent inspection and follow-up. We highly recommend Green Fox Windows.
Lloyd & Carol
Thank you very much for your business, and kind words Lloyd & Carol!
Estimate was very clear to understand and communication throughout was great. Window and all products were excellent. Workers took a lot of care to ensure that there was no damage and cleaned up very weil before leaving. Showed me how to operate the new window. Workers took precautions re covid etc. I was very satisfied with the company's work!
Thank you for your business and kind words.
Booked outdoor door replacement October 22. I had to ask every single person they sent out to wear a mask, this company does not seemed concerned about Covid. I was assured the install would be done by January. I had to call them Feb 22 to remind them about me, they had completely forgotten about our order. The door install was good, but they destroyed the storm door reinstall and failed to install hardware properly. I was out of town for work, so they easily hid this from my wife. Called and sent pictures Friday 9AM, was assured install manager would contact me. Of course, no one called. I'll just fix it myself as I have no trust in this company. Was going to get our windows done, but the management of Green Fox needs improving. The install tradesman actually did a fantastic job on the door, but literally everything else to do with this company was a disaster
Hello Mr. Tennisco. Thank you for your feedback. We are sorry about the experience you describe here. It's not our standard. Unfortunately, when we have to re-use the old storm door that was installed before and was in use for many years, it may never be as good as new. We are glad to hear that you are happy with our door and installation crew. We are sorry you have not received the service that you expected. We do apologize for getting back to you not the same day but the next business day, unfortunately, we don’t work on the weekends and could not respond to you sooner than Monday. We have a warranty for our work and always here to help. Please let us know if you have any issues or concerns in the future we would like to have an opportunity to make it right. We would have to learn from this incident and will work on ways to improve lines of communication between our employees and our clients.
Ordered our Doors in May, 2020 and finally received them in March 2021. Covid _19 truly impacted supply and we completely understood that, just wished the company had been better at communicating delays and updates. we had to cal several times to hear what was going on. Most times reached someone who couldn't answer our questions or describe what was going on. In the end, doors are beautiful and professionally installed.
Thank you for your business and feedback. We would like to apologize that your project took longer than anyone could expect. 2020 will definitely be part of our industry's history. Besides the pandemic, a lot is happening in the market with, among other things, the permanent or temporary closure of some of our suppliers and strong growth in home resales, housing projects, and renovations. All these events, all at once, have caused us a few headaches. Faced with the exceptional growth in demand combined with the scarcity of manpower, our dedicated teams put their agility to work, day after day, to increase our capacities while maintaining the recognized quality level of our products. We are not perfect, communication is not optimal sometimes, but we are always there to support you. An action plan is underway to adapt even better to the situation. The particular circumstances of the last months made us realize the importance of teamwork, one of the fundamental values of the GreenFox Windows & Doors. You can count on us, we will continue to work tirelessly to serve you.
We love our new windows. This is the second time we’ve had windows installed by Greenfox. Last year it was bedroom windows, this year kitchen and living room.
They were very professional and efficient. Everything was cleaned up at the end. One of our neighbours stopped by because they were impressed with the windows and installation.
We hear less sound from the traffic compared with our old windows.
We are very happy customers.
Thank you very much for your business and great review. It means a lot to us.
We needed new door for both front and back with a storm door. Called Greenfox and show up in 2 weeks, gave us a quote and we went ahead with the work! The work was done properly, the installers were great and professionals and also cleaned up where need it. This company is realible and we are super happy with the service. We recommend
this company to family and friends.
Thank you very much for your business and kind words. It means a lot to us.
Professional installation, Dave and Eugene (installers), were on time (start/finish), polite and knew the product. Cleaned up work site. Seemed to enjoy the work and the product. Good job guys, hope I get the same crew when I do the rest of the house.
Thank you very much for your business and kind words. It is very nice to receive such positive feedback.
We just had our kitchen door replaced complete with retractable bug screen, door trim and all. The initial delivery of the door took a few months longer than expected, due to supply chain impacts of COVID-19, but the installation team totally made it worth the wait.
Installation crew no. 15 were outstanding; both Davyd and Eugene were very courteous, professional and knowledgeable. We also had Constantine stop by to ensure everything was delivered as ordered.
Thanks to the installation team, this turned out being a great customer experience!
Thank you very much for your business and kind words. We are happy to know you liked our service, it means a lot to us.
GreenFox Windows and Doors is a Canadian owned and operated company. Green Fox Windows uses only the highest-quality products on the market in Canada. Our windows are designed to the highest standards and as a result, require no maintenance beyond the occasional cleaning. Technologically advanced components are designed to ensure complete reliability for years to come. In fact, it's our passion for perfection and commitment to zero defects that enables us to offer a Lifetime Warranty on every window we provide to you. Our team of professionals is proud to help you even after the job is complete.