I need to start this review with a cautionary tale. I've had great success finding service companies through HomeStars. So much so that when I decided to have the insulation in my attic upgraded, I got lazy and went with the first company I found that had a good rating. The company I went with is one that claims to be the official insulation contractor for two of Canada's most well known TV "celebrity handymen" . I had an uneasy feeling from day one when the estimate I received was way, way above what I was expecting. When I questioned the estimate, the salesman said the best way I could save some money was reducing the insulation amount to R40 (from R50). That would apparently save me 10%. I was left with a hand-written proposal with scratched out numbers and not even a final total indicated (i.e.: I guess I was supposed to do the math myself, and trust that the guy back at the office would come to the same amount). Despite numerous requests for an official email detailing the work and prices we had agreed on, the handwritten proposal was all I was ever provided. We had agreed on a date for the work to be completed, and I had arranged to stay home from work. That morning I got a call from one of the workers who was on the road saying that the guy who was to do the prep work prior to the insulation being blown in was sick, and they didn't have anyone else to do it! The day was wasted, and unbelievably, I never heard back from their office to apologize or to set up another appointment.
Now to contrast that terrible experience with the fantastic experience I had with EcoComfort: Wojtek arrived precisely on time to provide me with an estimate, was polite and efficient, and within minutes I had an itemized email detailing all of the work to be completed and the final price. He identified important considerations that the other company hadn't even noted and wouldn't have addressed. On the day the work was to be completed, again they arrived precisely on time. The two guys introduced themselves with a handshake, were very polite and professional. They did the job thoroughly, and efficiently, and were careful - drop cloths on the floors everywhere to ensure there was no mess. When they were finished, they walked me through all the work so I could be sure it was done to my satisfaction. When the work was finished and they had packed up, you would never have known they had been there. Everything was spotless. Their prices are very reasonable - the amount of insulation added was to achieve an R60 rating (the previous company was going to only do R40), insulated and weatherstripped the access hatches to the attic, installed insulated exhaust ducts and roof vents for two bathroom fans, and added fibreglass insulation to the skylight where there was nothing before. Again, much of this work hadn't even been identified by the other company I dealt with, and their estimate had been much higher! I am super impressed with EcoComfort, from their customer service to the actual work, everything was flawless and professional.