The Salesman Andrey Tishchenko was a very nice gentelman to work with. He is one of the best in the business.He calls and reminds you of the appointment and slso returns your call very efficiently. The crew did an excellent job as well. They made sure that my attic is insulated well. They did a good job in making sure that nothing was left uncleaned after the work.Highly Recommend!!!!
I called Brock based on the reviews on homestars. Sandy the salesman came for an estimate and as with any other salesperson, he was able to convince us why we should go with Brock. Sandy said I will get a call from Brock for the measurements in a week or two.Since no one called, I had to call 2-3 times to get someone to come over to get the measurements.Scott the installer came over,took measurements and also we discussed of changing the sidings on the windows and the doors. He said he will let Brock know and will take care of it when he comes to install it. Installation was discussed with Sandy who said it will be 6-8 weeks from the contract date. 10 weeks passed and no call from Brock.I called probably on the 11th week and had to leave msg with the service dept but never got a call.After leaving few msgs, finally, a lady called and wanted to schedule a time for installation. The installer Eric came with his helper on time and completed the work on the same day. I must say these two guys did a phenomenal job and I offered them free lunch and drinks for their hard work. Then,the storm door that I ordered with the salesman Sandy had the hinges on the wrong side.It`s a samll matter so I thought I`ll get used to it. Then, I was told that there was no sidings ordered. I trusted their installer Scott who said he will take care of it but it was never done. I called Brock who said Scott no longer works for them and was told to speak about the siding to Sandy. I called Sandy, left msg on nemerous occasions and he did not call even once. I called Brock again and was told to email him and no response from him via email as well. Then, I called Brock again and the woman at service said she will let her service person who does sidings call me directly and I can deal with him directly but again no word from anyone. So,what do you think my opinion on this company is?? Salesperson Sandy 2/10, Customer Serice at Brock 5/10,price 8/10, Installer Eric and his helper 10/10,Windows from North Star 10/10. So,Executives at Brock,you may not be aware of what is happening to your clients but based on my genuine feedback, I hope you know where you need to focus on to make sure you maintain your goodwill before a competitor takes advantage of you weakness. Chow !!!!
I just had my roof done a week ago and I am writing this review based on what I experienced from the day I called them to the day they completed the Roof. First of all, I must say thanks to Tom who was able to fulfill my request to squeeze my repair asap seeing the condition it was in. The previous owner had three shingles on the roof and the home inspector did not mention that to me. He had his people earlier than scheduled and the work started non-stop and was completed as planned. They were nice enough to remove the settelite dish that I was not using from the roof,took off the wires that was hanging from the roof,cleaned the driveway and left the place more cleaner than before they came.Tom was very kind to throw in a birdie on the roof and also put screening on the evestrough since he saw lots of leaves were gettng in there. I have never seen anyone offering additional services at no charge especially when we did not mention it, so this definetely shows that he is a kind of person that cares and treats you as a family. Normally,with other roofers you do not see the boss at the site,maybe after the work to collect the bill but Tom was there almost throught the day monitoring the work. I highly highly recommend anyone looking for a new roof or a roof repair or anything to do with the roof because he provides quality work, efficiency, great service and reasonable price. Thanks Tom and the crew for the excellent work!! I will write my next review next year after winter.
ROOF INSPECTION AND MINOR WORK
I called Mr Roofrepair.ca because of it`s excellent reviews.Like other customer, I did not have any leaks or a problem whatsoever but wanted to do a tune up on my roof. Arthur came and saw the condition of the roof and immediately recommended a roof replacement as it had 3 shingles. It was my first time on the roof as I bought the place a year ago and the home inspector just mentioned that I need to replace in 2-5 yrs. I told Arthur that I will replace the roof soon so Arthur ended up just caulking some places which had me call Michael at the office to negotiate on the price. I was not successful in lowering the price but the reason why I am giving a perfect 10 is because of the efficiency and the word they stand by.Michael responded to all of my inquires which shows that he not only wants to resolve the current issue but also wants your business in near future. This is very rare to find these days when you are especially calling the company to dispute on an issue.I was very amazed with the professionalism and world class customer service provided by Michael. I also like to mention that Arthur is a true, honest,knowledgeable,down to earth person who I am sure any employer will be proud and lucky to have. So,for anyone looking for a roof repair on thier house, I would highly recommend Mrroofrepair.ca. Be sure to ask for Arthur to come down for the work.
