Brock Doors & Windows Ltd.

I called Brock based on the reviews on homestars. Sandy the salesman came for an estimate and as with any other salesperson, he was able to convince us why we should go with Brock.
Sandy said I will get a call from Brock for the measurements in a week or two.Since no one called, I had to call 2-3 times to get someone to come over to get the measurements.Scott the installer came over,took measurements and also we discussed of changing the sidings on the windows and the doors. He said he will let Brock know and will take care of it when he comes to install it.
Installation was discussed with Sandy who said it will be 6-8 weeks from the contract date. 10 weeks passed and no call from Brock.I called probably on the 11th week and had to leave msg with the service dept but never got a call.After leaving few msgs, finally, a lady called and wanted to schedule a time for installation.
The installer Eric came with his helper on time and completed the work on the same day. I must say these two guys did a phenomenal job and I offered them free lunch and drinks for their hard work.
Then,the storm door that I ordered with the salesman Sandy had the hinges on the wrong side.It`s a samll matter so I thought I`ll get used to it. Then, I was told that there was no sidings ordered. I trusted their installer Scott who said he will take care of it but it was never done. I called Brock who said Scott no longer works for them and was told to speak about the siding to Sandy. I called Sandy, left msg on nemerous occasions and he did not call even once.
I called Brock again and was told to email him and no response from him via email as well. Then, I called Brock again and the woman at service said she will let her service person who does sidings call me directly and I can deal with him directly but again no word from anyone. So,what do you think my opinion on this company is??
Salesperson Sandy 2/10, Customer Serice at Brock 5/10,price 8/10, Installer Eric and his helper 10/10,Windows from North Star 10/10.

So,Executives at Brock,you may not be aware of what is happening to your clients but based on my genuine feedback, I hope you know where you need to focus on to make sure you maintain your goodwill before a competitor takes advantage of you weakness.

Chow !!!!