Reviews

0/10

OMG. Do not use this company to repair your appliances. They don't take responsibility for their incorrect diagnoses or the work they have done. We were recently told that a part they replaced a few months ago needed to be replaced again. They deemed it "defective" and will not replace it for free. We really got taken by this company. We spent 3000 plus, our fridge is still now working and we now have to buy a new refrigerator. They don't know what they are doing and if the fridge is unfixable they should say so.

Approximate cost of services:
$3,000.00
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Company Response

TAS warranty for parts is 90 days and labour 30 days. If replaced part failed past 90 days then nothing we can do. We need to purchase part to replace defective one and so customer would need to pay for it as well. We purchase our parts from manufacture so if there is an issue like the one above, customer can always contact manufacture directly to complain about it. Please call us back to get right telephone number.

2/10

We had an Irpinia kitchen installed 13 years ago. Within the first 3 years the paint began to crack in the shaker style panels. We were told it was our fault, that we must be using a product when cleaning the cupboards to make this happen. At the same time, the drawers were very easily chipping and the MDF was swelling if liquid came in contact with it. This year we decided to fix one of the drawers as it was an eyesore. The experience made us wonder why we ever went back to this company. When we took the drawer in they were shocked at the condition. They said they no longer use the MDF that they used at that time as they now know the quality was not good. They use a better MDF that does not swell so much when liquid comes in contact with it if a chip results. They said it would take 3 weeks and it took 6 weeks to reface one panel. The paint colour did not match even though they had the original drawer. The drawer did not fit when we took it home even though again, they had the original drawer. They did fix this so 2 months passed by before we had one replacement drawer face. There was no effort to ensure we were pleased. We were given a token 20% off the price of the new drawer face due to the assessed poor quality of original kitchen and we were told that if we wanted to reface the entire kitchen we would get this discount. We were hoping our kitchen would of course last much longer. The original kitchen design was nice so have given a couple of stars for that only.

Approximate cost of services:
$18,000.00
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Company Response

We apologise for your experience so far, but rest assured we will work toward a solution. Please reach out to us and we will do our best to rectify the situation. Thank you for bringing these issues to our attention.