Irpinia Kitchens

We had an Irpinia kitchen installed 13 years ago. Within the first 3 years the paint began to crack in the shaker style panels. We were told it was our fault, that we must be using a product when cleaning the cupboards to make this happen. At the same time, the drawers were very easily chipping and the MDF was swelling if liquid came in contact with it. This year we decided to fix one of the drawers as it was an eyesore. The experience made us wonder why we ever went back to this company. When we took the drawer in they were shocked at the condition. They said they no longer use the MDF that they used at that time as they now know the quality was not good. They use a better MDF that does not swell so much when liquid comes in contact with it if a chip results.
They said it would take 3 weeks and it took 6 weeks to reface one panel. The paint colour did not match even though they had the original drawer. The drawer did not fit when we took it home even though again, they had the original drawer. They did fix this so 2 months passed by before we had one replacement drawer face. There was no effort to ensure we were pleased.
We were given a token 20% off the price of the new drawer face due to the assessed poor quality of original kitchen and we were told that if we wanted to reface the entire kitchen we would get this discount. We were hoping our kitchen would of course last much longer.
The original kitchen design was nice so have given a couple of stars for that only.