Reviews

0/10

if you're looking ineffectual and impotent customer service look no further than Corbeil Innes Road. This hapless team lead by the Manager is a satellite for the more ineffectual head office in montreal. Their hapless delivery people called the incorrect number as such I missed the delivery and now face an additional charge in spite of the evidence to the contrary. Readers, truly take to heart the advice to purchase elsewhere. If I had read the Homestars on this wretched business I would not have crossed the threshold of this store. Shame on me.

Approximate cost of services:
$900.00
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10/10

Explaining the product, installation and service are the finer points of this company. Andrew was on time, efficient and a pleasure to deal with. Amongst the larger companies providing this service, smaller is better in my opinion

Approximate cost of services:
$800.00
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Company Response

Hi Ian. Thanks for your kind words and the time it took to write them. I'm so glad to hear that part of your reason for choosing Eaves Experts Ottawa was my clear explanation of my products and services beforehand. I like my customers to feel informed and a part of the process. I'm glad to hear that you feel that bigger isn't always better. Thank you as well for being a pleasure to deal with. Bye for now Ian.

2/10

The irony of their website statement that their installers are highly skilled and trained professionals. This statement is contrary to the fact that we had serious challenges with rotted frames once the old windows were removed and delayed the installation. This company's staff, "Mario" worked diligently to convince us to install the windows over the rotten frames. We missed out observing the installtion of two additional windows which were installed over rotted frames. Another company was contracted to repair the frames and re-install (additional cost) the Ontario Sunshine product. While this review runs contrary we believe this is a company that schedules installs with little or no room for delays. Coupled with a deceitful installer rushing to complete the work compounded an already stressful enviroment.

Approximate cost of services:
$5,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

I’m sorry to hear Ian you had such a bad experience. After thoroughly investigating this, our installer was simply offering you different options until the necessary repairs were made due to the extensive damage caused by the carpenter ants in your home. One of the options he offered was to go ahead and install that one bedroom window for you when the damage was first noticed. Seeing how the old one was already out, you wouldn’t of had to look at a boarded up window for months (second option) until the necessary repairs were made. Once your team started the repairs, the window then could have been extracted for them to make the necessary repairs and re-installed by us when you were ready to complete the installation of the remaining windows. I’m surprised to hear that you feel we schedule with no room for delays. We were on the job site immediately, however, the work required (rebuilding the entire wall) was above and beyond what our scope of work is which is why the job stopped until a contractor in that line of work was found. We did wait at least 6 months until you were ready to resume installation and our installer went back numerous times as did we offering advice, scheduled appointments and rescheduled the job numerous times to work around your timeline. We worked diligently with the company you hired to do the structural repairs to your home with no additional charge to you and feel we were quite patient and accommodating towards your situation, however, the delays were not due to the installer or our company.

We apologize for any miscommunication there may have been between you and the installer and would like to sit down and discuss this further with you. We take customer concerns like this very seriously and we want your experience with Ontario Sunshine Services Inc. to be a positive one. We look forward to hearing from you to discuss this further. Penny & Don

10/10

Effective and efficient the crew completed their task in two days. Max stepped in to corrrect an error from another contractor which in my experience is pretty rare. We look forward to never redoing the roof again! The roof looks wonderful.

Approximate cost of services:
$10,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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10/10

Professional, prompt and efficient. Ottawa Duct Cleaning can be commended for a thorough job on all elements they were contracted. Friendly and courteous were the staff which reflect well on the business as a whole. Would recommend.

Approximate cost of services:
$400.00
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Company Response

Thank you very much Ian for the recommendation. Regards, Roger