Reviews

10/10

Lotus was the only company that stuck to what promised. I have discovered them last year, through Home Stars and called them for a quote. Alex came over, evaluated what needs to be done, sent a detailed quote that we could customize, like choosing different stones. I called them again last spring, as other 5 companies just came, offered a quote and nothing more. Alex came again, called the City Hall to see if the soil could be cut shorter, obtained permits etc. We decided to go with his team. He estimated the job to be done in one week and a half, but because we decided to go with armour stones, it took longer, as it was a really hard job to cut the stone. We are really happy with the end results, we have replaced the stairs and also the wood structure from the lawn. We will use their service for our backyard as well, as the communication was really good between us, Irina and Alex. They listened to our wishes and worked towards building what we were planning to have done. Thank you to the whole team, as we saw how hard job this was. Now we just have to do some landscape. Thank you again!

Approximate cost of services:
$35,000.00
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Company Response

Dear Alina and Alin,
Thank you very much for your feedback.
It was our pleasure working on your project - from start to finish. We are very happy that we were able to tailor the project to your wants and needs.
You were great customers - polite, hospitable, deductive, and always on time with requests and payment.
And, we are looking forward to working with you again on your backyard renovations. Together we will create something outstanding, no less!
Team LOTUS

10/10

Mike came in a took the measurements for 6 closets. Then we went to the showroom to pick the wood and handles. There is a big variety, so I highly recommend to go and see what options they have. Then the installation team came after few weeks and installed them. I just love them, they look stylish, but most importantly they are of high quality. I even left 2 closets without doors, because they look that good. Everything went smooth, so I highly recommend them. For sure I will use their services again in the future, when we'll renovate the basement.

Approximate cost of services:
$6,000.00
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Company Response

Thank you!

0/10

Ordered closet doors & trims and they did not deliver the right pieces. Dan came to measure the trims and instead of 4 1/2 inches he sent 5 1/2 inches. I had to pay for the replacement, returned the 5 1/2 and they did not return my initial amount, because they charged me for the 41/2 ones. Plus Dan brought us cardboard doors instead of quality stuff.

Approximate cost of services:
$2,121.60
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Good Morning Alina, my name is Louie, Customer Service Manager. I have the paperwork on my desk and I was going to be calling you on this matter.

10/10

Lehel and Timea helped us pick the floor and made things to run smooth from order to installation. They removed our old floor and sent over an amazing team to install the new one and in 2 days everything was done. This is for approx 450 square-feet. The installation team listened to our preferences, as we have an old house and the walls are not straight and did a perfect job in installing the nosing, which was the difficult part. They spent the whole day, until everything was finished in time and left everything clean, even if I told them that I will clean, because it was 10 pm at night when everything was finished. I will for sure recommend their services and use their services again. Great team that coordinates with the client and delivers awesome quality!

Approximate cost of services:
$8,000.00
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Company Response

Thank you Alina for the kind words.
We hoped to be (well, knew we would be) better than the crew that made a mess of the previous attempt.
We also hope that now you can feel better about your beautiful house.
Happy New Year.

10/10

What I can say is based on what I see. It looks good. One thing my wife was saying was that she would like to contact Professional Roofers again because our house is semi detached and recently we’ve has another contractor doing other work on our house and he suggested there should be something between the two homes so that issues on my neighbours side don’t spread from one side to the other. I would like to contact them and have that fixed. They installed skylights as well; we have no leaks so far and roof looks really nice and professional, no hidden charges.

Approximate cost of services:
$0.00
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10/10

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I am happy to recommend Professional Roofers on the work they did for my roof. The guys are very knowledgeable of their work, they are fast and serious. The roof looks great now!.

Approximate cost of services:
$8,500.00
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