Reviews

0/10

Ordered 2 glass shower doors and one set of sliding closet doors. Closet doors have a large gap on the side where it meets the wall and one shower door leaks like crazy. They refuse to send someone out to look at it. Every time I call, they are rude and dismissive. As soon as they get paid, you are on your own.

Approximate cost of services:
$2,700.00
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10/10

What an absolutely incredible team! I took in a significant amount of furniture to be stripped and re-stained (dining room table and chairs, a large hutch, home office furniture, and an armoire). It was a bright cherry colour that I was no longer a fan of. I asked Michael to change the colour to something more modern and brought in a shelf from a different piece to give him an idea of what I was looking for. Michael went out of his way to research this stain and match it. It was dead on!!! Our furniture came out better than I ever expected. The entire process was so much fun. I got to go in, see how it’s done, learn about staining, and best of all, the results exceeded my expectations. Thank you guys for everything!

Approximate cost of services:
$5,000.00
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Company Response

Nancy, Thank you for your incredible testimonial. I am so pleased that you are more than satisfied with the end result. I hope you have many years of enjoyment in your new home with the furniture we have made over. Another thank you from the team for the gift of chocolates. They went quickly!. It was a pleasure to work with you on this project!

8/10

We called Mr. Rooter last week when we noticed that our toilets were backing up and there was water coming up from the floor drain in the furnace room. Stephen was at our doorstep within 45 minutes. He put a camera in the floor drain and broke the bad news that tree roots had taken over the sewer pipes and that the clay pipe was completely broken. Understanding that this was a big job, Stephen took his time and explained our two options and their pros and cons. We made a decision on which option to go with and a crew was assembled and at our door by 9am the following day. Unfortunately the start of the day was rocky. There were many different opinions on how to proceed and a lot of undue stress as a customer. However, once a plan was set, work progressed well for the remainder of the day. The following morning was the same; some stress about how to proceed, some frustration on our part as one of the contractors left the site for over 5 hours and didn't get back until after supper, but I will say that they worked until 2am and didn't leave the site until they were done. Stephen was there throughout the entire process either in person or via phone/text and was incredibly patient with my 1000s of questions. Everything was fully explained and laid out. No guessing. The City Inspector said that the work was done very well and we feel confident with the outcome (plus there's a 25 year warranty on the work we had done). They aren't your cheapest option but for something this big, we wanted a reputable company that would stand by their work. Overall, I am pleased with Stephen and his crew and really appreciated how hard they worked (all the way up to 2am)! Thank you guys for coming to the rescue!

Approximate cost of services:
$8,500.00
1 of 1 people found this review helpful.
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Company Response

Hello Nancy,

Thank you for leaving us a review, we greatly appreciate it. It is great to hear that Stephen was able to help address your sewer drain replacement. We hope that should a problem arise in the future you do not hesitate to call on us again.

Thank you for choosing,
Mr. Rooter Plumbing

10/10

We had a defective garage door opener and the manufacturer sent these guys out to replace it. I'm so happy they did because the gentleman that came out was awesome! He was on time (a little early in fact!), super polite, friendly, informative, and meticulous. He removed all garbage and even gave me a demo before he left. Don't hesitate to use this company. It was top notch!

Approximate cost of services:
$1.00
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Company Response

Thanks for the wonderful review, we hope the new opener works well for a long time!

10/10

We owe a huge thanks to the entire team at Insta-Insulation. After hiring a small company last year to do our attic insulation, we discovered that they didn't install baffles and blocked all of our soffit vents. They also did not complete the insulating and left many rooms freezing cold. This caused a build-up of mold and condensation in the attic. We called several companies to try and have this repaired but Insta was the only company that was extremely knowledgable and honest in their approach of how to deal with this serious problem. Jeremy came out to do an inspection and presented options and thoroughly explained each one. We chose to do spray foam and cellulose. It was a 3 day job (1 full day just to remove all of the bad stuff that the previous contractor put in, 1 to spray foam, and 1 to top it up with cellulose) and each work crew was amazing. They were patient with our questions, honest, and cleaned up after each day. We are so pleased to find that the bedrooms are warm now and we no longer need space heaters to sleep at night. THANK YOU INSTA FOR ALL THAT YOU DID FOR US!

Approximate cost of services:
$7,500.00
What could this company do to improve their services?
Nothing - they are magnificent just the way they are.
Any advice to offer fellow homeowners facing a similar project?
When looking at insulation, don't go with the cheapest option. Go with the most knowledgable and trustworthy. Attics can cause a world of issues if they aren't done right... we wish that we hired Insta from day one.
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Company Response

Hello Nancy! What a heartwarming, kind review! I'm so sorry that you and your family had such an unpleasant experience with your previous insulation contractor, but I'm certainly thrilled to hear that the story has resulted in a happy ending! I am confident that Jeremy and the crews have delivered a permanent solution to your insulation project that will leave you and your family in the greatest of comfort year-round. I'm sure it was difficult selecting a new contractor to come in and correct the damage that had been done so on behalf of the entire team at Insta, we sincerely THANK YOU for putting your trust in us and we are humbled by your gracious review! Enjoy your freshly insulated home and the peace of mind that comes with the great investment you've made! Wishing you and your family the very best! Sincerely, Crystal - Customer Care

10/10

Jean and his team are absolutely amazing! They came highly recommended with glowing reviews from our neighbours and they were all true. We had 1600 square feet of hardwood flooring that needed to be removed and replaced with new flooring. Maple Lane did the job with supreme care and attention to detail. The new flooring looks stunning and Jean and his team even helped with fixing some problem areas with the basement flooring that was installed a few years ago. Maple Lane was prompt, courteous, and very professional. We would definitely recommend them. THANK YOU GUYS!!!

Approximate cost of services:
$8,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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10/10

We smelled gas from our furnace room and Enbridge shut down the gas supply due to a leak. This happened late at night on a verrry cold evening. We called Laird and Son and left a message on their emergency line. A tech was at our door within 90 minutes and he was excellent! He quickly changed a faulty connection, tested it again, and had us up and running within 30 minutes. We would highly recommend this company for fast and efficient service. Thanks for getting the heat back on!!!!!!

Approximate cost of services:
$300.00
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Company Response

Thanks Nancy, I will pass that on to Noah who was on call last night.
It's important to act as fast as possible with emergencies like that.
Thanks again for the recommendation! We appreciate your business Nancy!

10/10

If there was a higher rating than 10, I would use it! These guys are truly wonderful. We had them here to clean our ducts in the spring and unfortunately had a fire a few weeks later. We called them back to redo the cleaning after the repairs were done and both times, they were absolutely fabulous. They are prompt, polite, and very honest. They also do a great job cleaning up after the work is done. Recently we called them again as we were having problems with some of our vents. We called the HVAC company that installed them and they didn't have a camera to snake thru and investigate the issue. Dave's duct cleaning came over with their equipment, spotted the problem right away, and even assisted us with fixing it. They went above and beyond their scope and we are extremely grateful to them.

Approximate cost of services:
$300.00
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Company Response

Hi Nancy - Thanks for the positive feedback! We appreciate the effort to share your sentiments of our service with others on HomeStars. We are motivated to do right by our customers and glad that it shows. We're happy to help wherever we can. Should you require any additional support, please don't hesitate to reconnect. We'll always be here for you. Sincerely, Dave's Duct Cleaning (www.davesducts.com)

10/10

These guys are truly amazing!!! Anthony and Vince are a dynamic duo that really came to our rescue. We needed a trustworthy team to remove and replace our hardwood flooring throughout the home, replace our baseboards, and do some painting. They were prompt, courteous, honest, and reliable. Everyone on their team was a pleasure to work with and very good at what they do. the work was top notch and very fairly priced. They checked in and followed up with us during the entire process. We thoroughly enjoyed working with them and would highly recommend them to anyone. Don't let their company name fool you - they do all sorts of renovations and are very knowledgeable on a variety of things. Great job guys!

Approximate cost of services:
$10,000.00
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10/10

We contacted Span-Co after being referred by our real estate agent. We asked Clayton to meet us at a home that we were interested in purchasing to assess the amount of work that needed to be done. Clayton was FABULOUS!!! He came packed with great ideas, was very honest and creative, and was quick to get back to us with an estimate. He pointed out both the negatives and positives in order to give us a well-rounded perspective. We also had the pleasure of meeting with Tim who presented many ideas as cost saving alternatives. Both of these gentlemen were amazing and I would highly recommend Span-co for any renovation needs.

Approximate cost of services:
$150.00
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10/10

We hired Carson Dunlop to do a home inspection prior to putting our house on the market and they were fabulous! The inspector was prompt, courteous, and very knowledgeable. Her report was done in a very quick timeframe and it was detailed and clear. We would highly recommend Carson Dunlop.

Approximate cost of services:
$450.00
1 of 1 people found this review helpful.
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