When we ran our washer, all of a sudden water came out of our drain in the basement. So first we tried the Draino of course to no avail (does this stuff do anything ;-) Next was a snake I tried that would only really unclog a bathroom drain. Called the city, they would not help us, as we had no clear out valves on our property.
Who to call next? After reading the reviews here we were led to try Drainworks. All the reviews here (positive ones) are very accurate. We called around dinner time on a Saturday... they were going to show up that night but got caught on a big job but we received a call from dispatch asking if the next day was OK.
They showed up in between the time they promised on Sunday and tried to snake the drain. 30 feet in and a big clog, no more snaking. Our tech, Matt, then did the camera and could not see much but a big blockage. He pinpointed the "root" of the problem and recommended excavation.
We said go ahead, the next day the crew was there and replaced a part of clay pipe with newer technology pipe and removed a 3 foot tree root. They also put 2 clean out valves on the new pipe for us so if we need to snake again, it can be done now.
Our water is flowing again thanks to Drainworks. Big thanks to Matt and the great Drainworks crew who really worked hard and very quickly to not only fix our problem but make us more knowledgeable about the tree root problem that exists.
Hopefully the city will help cover some of our expenses as the inspector deemed city tree roots.
Thanks again Drainworks, nice to know there are companies around that are not out to just rip you off but genuinely care about what they do and how they do it.
I have attached a photo of our tree root so people can understand how much of a problem these can be!