Alex and Mario do good work but I am disappointed in Alex's lack of follow up. There was a small part of the job that was incomplete and I emailed Alex about it with a photo. No response. Then I called him and he assured he would get to it the next week. Well, no response again and no response to emails even when I noted that I did not want to leave any negative review. I had even asked him if I should just take of it myself and he said "No, I will take care of it." It was strange that you get a response asking for a quote via email right away but no response about completed and paid for jobs.
Unfortunately, even though this was a small detail, it showed the lack of follow up. This was also noted from a friend whom I recommended Alex to and used for a fence around his home. I didn't believe it until I found out myself. Toronto Fence does good work but don't expect any follow up of issues. This worries me moving forward if I ever had any issues with the fence/gates.
I also found large pieces of wood in my garden and metal pieces of the old fence/gate in my garden and surrounding areas. These should have been removed and taken away.
They are good guys but when you give them 2 jobs and a good amount of $ and also recommend someone else to a company who uses them, you expect more. Unfortunately, I will be fixing the missed detail myself now and using another fence company for my future needs. Small details matter when you spend lots of $ and are told "
it will be taken care of".
FOLLOW UP: Alex came to fix the small detail and apologized as he said he was very busy with other jobs. He was sincere about it and I appreciate him following up.
- Approximate cost of services:
- $2,500.00
- Company Response
Thank you very much.