Reviews

10/10

AS it turns out I had a good size raccoon (possibly pregnant) nesting in my attic. She had chewed a large hole through the roofing and literally thrown away the metal she encountered. That was on my patio. They checked the attic with infra-red and then by both going into the attic. Raccoon found but refused to leave. As they were preparing the roof with a trap, the raccoon left. No trap required. Fixed the hole and roof. extra wide wire screening to prevent her trying to get back in by chewing nearby. 1 year work warranty. Very polite; efficient. Cost included tax. Good job and avoided a family of baby raccoons.

Was this review helpful?
Company Response

Hi Daniel, I love how you described your raccoon problem from beginning to end. Most reviews only explain the end result. It was truly our pleasure to assist you with your raccoon eviction. It is customers like you that make our job more than just enjoyable. As far as customers go, you get a 10 star review from us! Thanks again! Brad Gates, B.Sc., Owner / President, HomeStars Best of Award Winner 2020, 2019, 2018, 2017, 2016, 2015.

9/10

I needed my gutters cleared in preparation for winter and paid a little extra to have them clear the downspouts as well. They were quick and very good about cleaning up after (no visible evidence of their being here). However, I especially appreciated that they noted a couple of possible issues with my roof and took pictures of these. I at first was suspicious of them trying to get extra work from me but in fact their company does not do gutter repairs nor roofing. Honest and helpful. I'd give it a 10 score except I only have this one experience with them.

Was this review helpful?

First Review

10/10

Company was replacing a roof on house nearby and I walked over and ask for someone to give me estimate to replace all gutters on the front of the house (back was replaced 2 years ago). Got immediate estimate; got other estimates from other companies but this was best; got confirmation a few days before start when they did exact measurements; work was done quickly and efficiently including clean up and removal of old. Would definitely recommend.

1 of 1 people found this review helpful.
Was this review helpful?
10/10

Decided to replace the 18+ year old Carrier gas furnace before it "died" and went to Reliance (and 1 other dealer) for estimates. Two big pluses for Reliance: (1) good competitive price for same new Carrier; (2) excellent and careful work by installers (Scott #2197 and Idris #2915). Work took one full day but both installers worked diligently (didn't take a break either), worked carefully and fully cleaned up. Great job!

Was this review helpful?
Company Response

We sincerely appreciate the opportunity to earn your business, Daniel and value this feedback. Thanks for choosing Reliance Home Comfort. ~ Rich

10/10

See my first review (2013) on this company. I called Pratema back in order to have the old 28 ft fence on the South side of my backyard replaced (they did North side last time when it fell in during storm). And as expected they not only did a great job in one day but because Pratema's husband heard me say that we were expecting lots of guests due to a July 2014 wedding of our daughter, they found a free day BEFORE the wedding week instead of the original commitment to do the work in August. Very much appreciated that personal touch.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

We appreciate your comments and it's a pleasure to work for you

10/10

Genesis replaced all my shingles including those on a small roof over an alcove in my living room in May 2013. All seemed to go very well and we were satisfied with work until we experienced a water leak into the living room walls/ceiling on July 27, 2014. Called Genesis on July 28th; owner, Paul Osborne showed up at my home July 29th and personally climbed onto the small roof to investigate. While he could find no issues with the small roof he did add extra caulking all along the metal flashing at the brick. He also found and caulked 3 other "holes" in the brick work away from the roof. But when he dropped a dime through the gutter downspout over that roof he discovered the downspout was totally full of debris and appeared to be backing up water into the overhand and possibly into the wall below. He took the downspout apart and cleared it. I paid only for the lost dime. Hopefully problem is solved. Very impressed that the owner would show and personally do all this work for nothing in order to keep as he said his customer satisfied.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you very much.


First Review

10/10

If you have ever tried to find someone to replace a "normal" size wood fence, you have run into the problem that it is typically too small a project for the major players. But one of the big companies put us in touch with First Choice Fence, one of their subcontractors. Pratema, co-owner with her husband, came to our home within 24 hours and gave us a full estimate on a replacement cedar fence 27 ft in length. We were given the option of having them remove the old cement-based posts or for them to leave these and create new post holes slightly offset. My neighbour and I however decided to remove the old cement ourselves (using a car jack) but couldn't get one of the 4 out of the ground. Although not called for in the agreement, First Choice workers did in fact remove the last piece at no additional cost to us, removed all the old wood and cement from the property, and had a new beautiful cedar fence up in a matter of hours. Our south fence is still standing but I expect it too will soon fall. However, if and when my south-side neighbour and I can agree that the replacement must be done, I will be strongly recommending we use First Choice for the major work.

Was this review helpful?
Company Response

Thank you and enjoy your new fence.

10/10

Tiring of maintenance on our original wood garage door (including replacing lower panel several years ago by Dodds), we decided to replace wood with insulated steel this summer. The sales person, Michael, was at our house for an estimate the same evening I called and helped us select the product that best suited our needs. He also provided separate costs for such things as additional insulation and windows in the top panel. We elected to go with the "vanilla" steel double door and are very happy with our decision - right price and still improves the look of our property. The installation had to take place after our return from vacation but that did not seem to be a problem. Les, the installation technician, was at our house with the new door at the time and date planned. He finished that same morning. Clean, fast and fully acceptable work.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you Daniel for this review. We at Dodds are trained to show you the easy, comfortable and affordable path to choosing the perfect door for you, your home, your street and your budget. Hope you had a great vacation