I usually post only positive reviews on Homestars, but this one is a notable exception. Hometurf Mississauga is entirely uninterested in providing decent lawncare services - they just want to schedule applications and do the bare minimum to satisfy their obligation. The first visit they made in late spring/early summer 2021 was terrible. The young lady missed half the lawn and seemed entirely oblivious to the actual boundaries of my property. I wrote to complain and Hometurf apologized, asking if I'd like them to reapply. No...I don't want a lawn-scorching second helping of fertilizer thank you. However, it seems the partial application trick is established practice because of course it happened again. The crew either missed or just plain ignored entire sections of my property but were more than happy to stick the treatment sign in the grass. The attached screenshots from the full videos should demonstrate that I back up my complaints with actual footage. To make matters worse, anyone with a remote working knowledge of lawncare knows that things should be done in a certain order, or at particular times of the year. For instance, you don't seed a lawn in the baking heat of July. Or that you aerate first, then overseed. But not Hometurf Mississauga - they just schedule their services at any time to check them off the list. If you're not paying attention, don't see their email or happen not to be home, too bad. The work is done, it's off their list and you've wasted your money. They don't care. With Hometurf Mississauga do not assume that just because you see the little sign stuck in your grass that you've actually received the indicated service. Please go check my other reviews. If a company earns my respect and does a great job I take the time to say so here. So I urge you to please heed my warning and avoid Hometurf Mississauga at all costs.
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- Company Response
Dough, we’re sorry that our services did not meet your expectations. Our clients are extremely important to us, and we would like nothing more than to make it up to you. Please help us to improve our services by providing more information on your experience. We invite you to give us a call at 1-888-791-8873 to discuss the situation further and find a resolution to your problem.