Reviews

8/10

Last spring I started researching pool installations and decided on TerraNova Pools. Rob was terrific and based on his experience made great suggestions on type (Madeira8) and placement of our pool which we absolutely love. The installation of the pool was a true feat with the pool being craned over the house to be placed in the backyard - definitely a show for the neighbours ! John and his team were very nice and friendly. The installation of the pool was very quick, once a final date was established - regrettably it was delayed from June/July to late August. Unfortunately we continued to have some issues with delays mostly with the landscaping. I completely understand that covid posed a lot of issues for many contractors, but as materials came on time the delay was due to labour - again with covid we accepted the delays as best we could. Although I am really happy with our pool, I wasn’t able to give a 10/10. This was not at all due to the delays as I mentioned this project was started during a very extraordinary year. Instead my inability to provide a perfect rating was more to do with issues of communication. I’m use to contractors advising when they plan to come to the house to work - that didn’t always happen and I was either asking for status updates or was surprised when workers just appeared without any notice. For example once I was sitting outside in zoom meeting when all of a sudden workers showed up unexpectanly. There were also some misunderstandings on what would be included in the work (gate replacement) as well as some items that have yet to be completed. I spoke with Rob regarding these issues and he was very professional and assured us it would get done. As the pool is now closed we are fine having these items being completed in the spring. Other then these few issues, which could have just been my personal experience, I believe TerraNova Pools is well worth your time. This company is run and serviced by very nice and friendly people who really understand pools and illustrate excellent expertise in the area. Thank you very much for providing our backyard oasis. We cannot wait for spring/summer 2021 to come so we can really enjoy our lovely new pool. Wishing you all a happy new year!

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Company Response

Thank you for entrusting the crew at Terranova pools to bring your backyard dreams to life. We know you will be enjoying it for years to come.

10/10

My neighbors' two very large trees had large branches that were hanging over my backyard and needed to be pruned. I contacted a few services but went with Christ due to knowledge and suggestions on how best to manage the situation. He was a true professional, who was reliable and punctual. At the last minute I asked if he could also prune my front tree and he was able to accommodate at a very reasonable price. Quite the feat climbing up those big trees and pruning back those branches. It feels really good to promote company like Higher Place Tree care - very friendly and great customer service. Thank you Chris.

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Company Response

Thank you for the great review Sharlene. I'm glad you were happy with our services.

10/10

A real pleasure to work with - they were reliable and punctual, but also extremely understanding when I had to move the date a couple of times due to delays with the landscapers. The crew was super nice and very respectful and friendly. The fence and the work they did was amazing and looks so good - I am so beyond pleased with how it looks. And the price was competitive and fair. In summary, I would strongly encourage to contact Arcan Glass for your glass fences and enclosures. It feels good to support a company like this - thank you so much!

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5/10

What started out great, ended a bit disappointing. Pat (the head guy) was so personable and knowledgable I automatically felt like my project would be in good hands . He responded very quickly and quoted a fair and reasonable price for my project. He even went above and beyond by helping me secure additional services from an external resources (an added feature to my eaves to include pot lights). And now, a year later, I'm quite happy with final results - my eaves/gutter and pot lights look great. However, I think its important to note that I was very dissatisfied with the mess that was left around my home once the job was done. I'm still picking up screws and shards of metal, which is extremely troubling particularly because I have small children who run around constantly outside. What's even more incredible is that shortly after the workers left the premises, my neighbor and I found my recycle bin full of waste materials from the job. We spend a good couple of hours empting the bin and properly disposing of the materials. Not good - nope not at all. So all though it started well and the final results were good, I can't recommend this company. Unfortunately it is lacking in offering the complete package.

1 of 2 people found this review helpful.
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10/10

Knowing my AC was nearing its end, I found Reliable on HomeStars and was blown away by the reviews - figured I had to call for no other reason then to see what all the hoopla was about. Well, Rob and Dave certainly delivered on all the hype. They were friendly, fast and absolutely reasonable. The job turned out to be a lot more complicated then first suspected (old homes tend to be that way), but the quote stuck and their positive and expedient work finished on time. I have refered Reliable to two other people who were equally satisfied. I will continue to refer these guys to anyone who needs AC/Furnance etc. Thanks guys!!

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