Reviews

10/10

Andy is a true professional; knowledgeable, punctual and personable. I described the problem to him over the phone and he noted 3 possible reasons and provided a quote for each. Came out same day and fixed the issue. Thank you very much for the excellent service - I will definitely call again when in need.

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4/10

They replaced 1 patio door and 9 windows (2 solid, 2 awning and 5 casement).  The windows are decent quality for the price and I appreciate that the company capped the garage door frame and window at no extra charge. Installation was completed in 1 day and on schedule.  There was a defect with the insulation inside the patio doors and eventually the manufacturer replaced the whole door. My major disappointment would be the workmanship - the attached photos tell the story. When I mentioned to the installation crew that I didn't like the sloppy finish of the frames, I was told that:  "it's not a big deal since they all need to be painted anyway".   I spent a lot of time sanding the frames to remove smeared foam and smooth out dents. I had to also apply caulking around the windows and patio door; some were caulked on 2 sides, others 3 but none were done all around. I regret not taking photos immediately after installation to show the mess left behind. I found caulking inside sinks and stamped into wood floors by boots. It took a lot of time and much elbow grease to get caulking out of the hardwood floors. Like other reviewers noted - I too had to resort to using different phone numbers to get through. I recommend communicating via e-mail only.  

2 of 2 people found this review helpful.
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10/10

Absolute pleasure to work with Forest Fence & Deck Company Ltd. The whole process( removal of old deck and build of new deck) was seamless and stress free for me because their customer service and workmanship is first class from start to finish.

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10/10

Chose this company based on reviews and was not disappointed. From start to finish, excellent customer service and workmanship. Quick response and follow up. Will use company again in the future. Thank you!

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Company Response

Thank you for taking the time to review us. I’d also like to personally thank you for your business and trust. Should anything ever come up please call or text 24/7 @416-896-4799. Hoping to see you again in 3-5 years respectfully. Joe.

2/10

Driveway sealing Compared to their website advertisement and video, actual work performed onsite was sloppy. I paid for the SealstarPLUS service but when I came out to have a look, I noticed no cracks were sealed. I asked the worker why and was told this is the service I ordered. I then called the office and a very friendly and polite woman assured me she would speak with the crew mgr immediately. 20min later, while the driveway is still wet, a worker tip-toed across the driveway filling cracks without taking the time of smoothing out the filler properly. For whatever reason, some cracks were done while many others, not. He then loosely resprayed the driveway, only this time without taping edges and overspraying onto lawn and cement edging. The only positive I have to say is that the office staff and onsite crew members I spoke to, were polite at all times but the workmanship left me very disappointed.

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Company Response

Hello Isabella,

Thank you for your review. We have a 100% Workmanship Guarantee to ensure the service is properly completed. Please contact our Head Office at 1-866-912-5296 and we will let our service team know!

10/10

Exceptional workmanship and customer service This company is top notch starting from sales to installation and follow-up. Over a period of 8 months, they replaced my: furnace, humidifier, A/C, installed gas-lines to the kitchen and backyard bbq, as well as a gas fireplace. Concerns raised or inquiries were consistently given full attention and addressed in a timely manner. I am truly impressed by their professionalism, workmanship, expertise and customer service. Thank you very much!

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Company Response

Hi There, Thank you very much for taking the time out of your day to review our company! At Summers and Smith we pride ourselves on delivering quality service and do so by employing some of the best in the industry. We are glad that you were pleased with the service we were able to provide. We hope we can continue to provide service that is to your satisfaction. - S&S Team

10/10

Fantastic experience with this company from start to finish. Very professional staff with an excellent work ethic. Will use company again and would highly recommend to anyone shopping around. Special mention to salesperson Alana, Production supervisor Nick and especially big thanks to the crew: Tom and Brian. It was a pleasure to deal with you all. Thank you very much!!!

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Company Response

Thank you Isabella for choosing Great Northern Insulation for your insulation needs. We’re so happy your install went so smoothly.