Summers And Smith Cooling & Heating Ltd

Heating & Air Conditioning
Aurora ON L4G 3Y5
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Heating & Air Conditioning
Summers And Smith Cooling & Heating Ltd
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92%

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Reviews by rating (past 12 months)
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Reviews for Summers And Smith Cooling & Heating Ltd

Average customer rating:
9.1 10 (101 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Still Happy After All These Years

A call to the office and an appointment was made. In addition to an annual maintenance clean a small part was not functioning.
The young man that came was both polite and efficient. He needed to order a part but figured out a work around so the fireplace could be used until the new part arrives. As I said in the title, I'm still happy after all these years.

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Company Response

Hi There, Thank you very much for taking the time out of your day to review our company! At Summers and Smith we pride ourselves on delivering quality service and do so by employing some of the best in the industry. We are glad that you were pleased with the service we were able to provide. We hope we can continue to provide service that is to your satisfaction. - S&S Team

Kim in Toronto
Kim in Toronto
0 reviews Toronto, ON
10/10

Fixed furnace and thermastat

Summers and Smith came as soon as I needed them the young man who came was polite and very knowledgeable.
He fixed the problem right away and explained everything as he went along. I would definitely use Summers & Smith again and highly recommend them.

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Company Response

Hi There, Thank you very much for taking the time out of your day to review our company! At Summers and Smith we pride ourselves on delivering quality service and do so by employing some of the best in the industry. We are glad that you were pleased with the service we were able to provide. We hope we can continue to provide service that is to your satisfaction. - S&S Team

Nick Lutz
Nick Lutz
0 reviews Whitchurch Stouffville, ON
10/10

Hot water heater replacement

Service from sales to installation was terrific. I was guided through each step of the way and answers given to every questions asked. The delivery and installation team arrived well within the window promised and the work was done efficiently. They then explained what was done and any maintenance I had to be aware off. The cleanup afterwards was thorough.

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Company Response

Hi There, Thank you very much for taking the time out of your day to review our company! At Summers and Smith we pride ourselves on delivering quality service and do so by employing some of the best in the industry. We are glad that you were pleased with the service we were able to provide. We hope we can continue to provide service that is to your satisfaction. - S&S Team

1234
1234
1 review Richmond Hill, ON
10/10

REPLACMENT OF AIR CONDITIONING SYSTEM

My 15 year old air conditioning system finally broke down after a summer of intense heat. I called Summers and Smith whom I have used for service for many years. Within two days I had a quote and three days later the full installation. The installers, Scott and Grant did an excellent and expert job. I highly recommend this company!

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Company Response

Hi There, Thank you very much for taking the time out of your day to review our company! At Summers and Smith we pride ourselves on delivering quality service and do so by employing some of the best in the industry. We are glad that you were pleased with the service we were able to provide. We hope we can continue to provide service that is to your satisfaction. - S&S Team

jack gelber in Thiornhill
jack gelber in Thiornhill
2 reviews Vaughan, ON
10/10

Furnace cleaning to retain warranty

S&S are my Go To HVAC people after several jobs. They keep to a schedule, keep you informed and of course do good work. More importantly they look for ways to improve your situation by correcting things that are required, letting you know what to watch for and making suggestions to help. The technicians are very qualified and they are polite. But even better they smile and seem to enjoy their work. What more can you ask.

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Company Response

Hi There, Thank you very much for taking the time out of your day to review our company! At Summers and Smith we pride ourselves on delivering quality service and do so by employing some of the best in the industry. We are glad that you were pleased with the service we were able to provide. We hope we can continue to provide service that is to your satisfaction. - S&S Team

PB in Aurora
PB in Aurora
1 review Aurora, ON
0/10

Requested for top-up of refrigerant for AC unit.

I had called and requested for my AC refrigerant to be topped up. Technician came to my residence and informed in 2 minutes that sale of R22 refrigerant used in my AC was stopped as of January 1, 2020.

I would have expected Summers and Smith Cooling & Heating Ltd representative to at least ask me (when I had called to set up appointment) whether my AC refrigerant was R22 as this refrigerant was stopped. I could have checked the AC model information tag on the AC to see if the refrigerant was R22 before booking the service call. Assuming I was not able to find which refrigerant was used from the AC specification tag put on the AC, I could have taken a decision not to go ahead with the service call.

Helping customers take a better decision to go ahead with a service call is a sign of a good and reliable company. I had to pay $146 for the service technician to come and let me know refrigerant was not available.

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Company Response

Dear Valued Customer of Summers and Smith,

We thank you for your recent review contribution regarding your experience with us. Feedback—whether it is negative or positive—is very important to us, especially being in the customer service industry. Without this information, we are unable to adapt, progress and educate ourselves on providing the type of service our customers expect, and most all deserve.

We are committed to putting our customer’s, and their family’s needs at the forefront of our service. Whether it’s providing a safe environment, offering a more efficient and effective HVAC system, or extending the longevity of homeowner’s equipment, Summers and Smith guarantees that our customer’s are receiving—ultimately—the best advice and service we have to offer.

We hope that this clarifies any misconceptions of our service intentions, and look forward to providing service to you, and your family in the near future.

Yours Truly,
The Customer Care Team @ S&S

Lynne
Lynne
4 reviews King City, ON
10/10

Annual inspection of furnace & air conditioner

We have used Summers and Smith for many years and have always been satisfied with their service. The technician always arrives on time, is very courteous, knowledgeable, and timely in his work, answering all our questions. We would highly recommend Summers and Smith for all your heating and cooling needs.

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Company Response

Hi There, Thank you very much for taking the time out of your day to review our company! At Summers and Smith we pride ourselves on delivering quality service and do so by employing some of the best in the industry. We are glad that you were pleased with the service we were able to provide. We hope we can continue to provide service that is to your satisfaction. - S&S Team

Kent in Toronto
Kent in Toronto
0 reviews Toronto, ON
10/10

A/C Repair, furnace installation

Smalltown guys with top notch service, competitive pricing and very customer focussed. Found them when I moved to Aurora 25 years ago. Always responsive, why would I use anybody else?

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Company Response

Hi There, Thank you very much for taking the time out of your day to review our company! At Summers and Smith we pride ourselves on delivering quality service and do so by employing some of the best in the industry. We are glad that you were pleased with the service we were able to provide. We hope we can continue to provide service that is to your satisfaction. - S&S Team

Isabella
Isabella
4 reviews Aurora, ON
10/10

Furnace, AC, Fireplace and gas line install

Exceptional workmanship and customer service
This company is top notch starting from sales to installation and follow-up. Over a period of 8 months, they replaced my: furnace, humidifier, A/C, installed gas-lines to the kitchen and backyard bbq, as well as a gas fireplace. Concerns raised or inquiries were consistently given full attention and addressed in a timely manner. I am truly impressed by their professionalism, workmanship, expertise and customer service. Thank you very much!

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Company Response

Hi There, Thank you very much for taking the time out of your day to review our company! At Summers and Smith we pride ourselves on delivering quality service and do so by employing some of the best in the industry. We are glad that you were pleased with the service we were able to provide. We hope we can continue to provide service that is to your satisfaction. - S&S Team

Martin and Paula in Aurora
Martin and Paula in Aurora
0 reviews Aurora, ON
10/10

Air Conditioner Repair

A heat advisory is no time for your A/C to konk out, but Summers and Smith gave us a next day service call and Matt had us up and running in short order. Thank you so much for your prompt, friendly and professional service!!!! Martin and Paula Keogh, Aurora.

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Company Response

Hi There, Thank you very much for taking the time out of your day to review our company! At Summers and Smith we pride ourselves on delivering quality service and do so by employing some of the best in the industry. We are glad that you were pleased with the service we were able to provide. We hope we can continue to provide service that is to your satisfaction. - S&S Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Summers And Smith Cooling & Heating Ltd

At Summers and Smith Cooling & Heating Ltd, we deliver a level of comfort and service that no one else can match. As an Authorized Dave Lennox Premier Dealer & Authorized Daikin Dealer, we offer the quality installations and service of cooling and heating systems for your home and business in Aurora, Newmarket and the surrounding area.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnace, Air Conditioner, Ductless Split, Air Quality, Fireplace, Unit Heater, Water Tank
SERVICES
Residential & Commercial Cooling & Heating Live Technician on Duty 24/7 24 Hour Emergency Service
BRANDS
Lennox Daikin Regency Heat & Glo Savannah Mitsubishi John Wood
SPECIALITIES
Service to All Makes & Models Licensed & Trained Technicians Fast Local Service Conveniently Located Showroom
WEBSITE
https://summersandsmith.ca
YEAR ESTABLISHED
1973
PAYMENT METHOD
All Major Credit Cards, Cheque, Cash
LICENSES
Fully Liscenced
MEMBERSHIPS
HRAI, Aurora Chamber of Commerce, T.S.S.A., ESA, WSIB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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