Worked on fixing a complex air conditioning problem that required ordering coils and equipment from warranty of manufacturer. Mory worked very hard in installing new equipment and would come back to visit after job done to ensure final work was done
- Company Response
Hello John, this is the president of Cozy Comfort Plus and I have looked in personally at the claims of this case. It was explained to you several times that the manufacturer (which is not part of my company but part of the York unit that you purchased from another company) sent the replacement parts missing a piece. As you know this unit was not purchased from us but from another company. We made sure to claim the part (even though it wasn't bought from us) under warranty so you would not have to pay any extra money for parts. The manufacturer sent the part replacement with a part missing, this was totally out of our control. We have contacted them several times to expediate delivery of the missing part to no avail. This is high on our priority list and we are trying to resolve the delay with the manufacturer, Once again totally out of our control! The company that installed the unit should be the one responsible for fixing any issues but we have taken it on ourselves to handle the situation and have even sent our technicians to your house to explain the delay with the manufacturer. I am personally going over to the manufacturer today to resolve the situation and we will call you for installation of the part as soon as we get it.
False allegations of fake reviews is unwarranted and untrue! Every review posted on HomeStars is written by my satisfied customers who I have gone above and beyond to satisfy and make sure they are happy and comfortable in their homes. My company always goes above and beyond to satisfy our customers but once in a blue moon a situation like this arises which is totally out of our control! I am sorry you feel this way about the company but I will still do my best to make sure your air conditioner is fixed as soon as the manufacturer provides us with the missing part.