Owner Simon Promised me, after he took my large deposit in November 2013, to do my flooring job in December 2013. I Prepared my home for the work to be done and he told me he still had not received supplies (SUPPLIER IN TORONTO?) after waiting 3 weeks. At this point he never returned by phone calls and emails. Attempted again after the holidays in January 2014 to reach him and finally caught him on phone and he again stated he would do the job in a week. A week passes by with no job or contact from him!? Simon continued to not return my calls despite his staff always saying they gave him the messages. After several attempts to visit his store (at expense of time, cost) I was finally able to find him in early March 2014!? I asked him why he has not called me back in 2 months let alone do the work and he simply replied again " but my staff did leave you messages". , I requested my deposit back and he still insisted he could do the job for me?
Outrageous abuse and attempted manipulation of a customer who had already suffered great inconvenience and expense due to this mans egregious actions.His staff finally returned my deposit but Simon did not offer me any further compensation.
I have dealt with contractors for many years and I have NEVER experienced anything like this and I am shocked he can continue to do business. The one good thing that may come out of this is that I fortunately did not have to worry about his quality of work although if his work quality reflects his character, I could only imagine another nightmare! Buyer really beware!!
- Company Response
Hello. We apologize for any past shortcomings, but as Floorama Flooring has been acquired by a larger company, Northern Interior Finishes, we promise you an excellent experience. We now offer a larger range of services. Thank you.