Receiving service from manager
Bought some tables from Sterling and when I had some delivery concerns but the Manager was very helpful in resolving the issues. Their delivery service was fine in the end and I have received all my furninture
- Approximate cost of services:
- $3,200.00
- Company Response
I feel that as a store we tried everything to satisfy this customer who's name is Peter NOT John. I really think there should be some sort of control on Homestars part . As this customer did purchase from us but did not buy $3200 worth of furniture. He purchased a single $299 coffee table. The coffee table missed our Ashley truck for Christmas and I advised Peter Glarentzos (John) that unfortunately he would have to wait until our next truck in January. At this point I offered him a full refund if he wasn't willing to wait or he could borrow a coffee table until his came in. He said that he was "ok and could wait". When the table arrived in January, I personally delivered the coffee table to his residence in the Beaches (approx. 1 hour drive). As a retail store we pride ourselves on making EVERY customer happy. I realize we can't win them all but we honestly do try our best. These kind of reviews are upsetting especially after John (Peter Glarentzos) promised to have his review removed after I delivered his coffee table. I really wish there was a Homestars where we can rate customers :)