I first used Gem Windows and doors more than 20 years ago to replace some of the original windows in my 80-year-old house. Recently, I decided it was time to finish the job so contacted them to replace 4 windows including a second-floor window that was awkward to reach from the outside and 2 basement windows whose frames were in bad shape. At the same time, I decided to replace a probably 40-year-old storm door. In the showroom I was shown samples of all the windows and doors and the features of each were explained but there was no attempt to "upsell" me. When I chose, the quote was provided promptly and I was given a realistic estimate of the timing. The installation was done on a very cold and wet day. The installers made every effort to keep my floors clean as they moved in and out and worked quickly but carefully. All the windows look fabulous and they did an amazing job on the basement ones. Before leaving they made sure to show me how to work the windows and the door . I had one customer service complaint which was responded to and resolved quickly. I would recommend Gem to anyone who needs new windows or doors.
- Company Response
Thank you for taking the time to write this kind review. We really appreciate your on going business. Our team is about 'Value' and want to make sure that our customers are getting what THEY want and to be happy with their purchase. From your visit to the showroom all the way to installation our team is here to help any way that they can.
Once again we appreciate your review and we hope to do work again soon.