Reid Brothers Plumbing & Heating

1636 West 75th Avenue Vancouver BC V6P6G2
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HomeStars  >  Moving & Storage in Richmond  >  Reid Brothers Plumbing & Heating  >  service great, administration needs work
amfriesen in Vancouver
amfriesen in Vancouver
27 reviews Vancouver, BC

service great, administration needs work

purchase Navien tankless hot water heater almost 10 years ago and installed by friend/private plumber - issues with device not working consistently April 2020 and quotes were pandemic prices so waited - warranty almost up and pandemic prices better so contacted a list of recommended installers from Navien as warranty still applied and get new unit for no cost - Reid brothers came in at reasonable price and able to service promptly - initial office contact went well, service people were great both for inspection with quote and during removal with install plus additional permits - follow up for warranty credit needs more work as we contacted Reid brothers 2 weeks, 4 weeks then weekly to get rebate cheque which was hand delivered under duress 2 months after install - other admin issues was follow up call day of asking about install from yesterday and getting arrive late call when not expecting service but expecting rebate cheque

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