Pella Window & Door Stores

Dealing with Pella is, by far, the worst experience we have had with a company. Ever.

Our first point of contact with Pella, the salesperson, thoroughly impressed us.

After that, it was a hellish 10-month descent into endless delays, six separate cancelled installation dates, shabby communications and sloppy installation.

When our custom-made door was finally installed, we were so grateful that we actually sent a thank you note.

That was before the door handle fell off and we noticed the lock did not work. There were also gaps on the perimeter seals, due to poor measurement-taking. There was a gerrymandered piece of wood connecting the door to the frame that occasionally fell off. And -- lest I forget -- the screen that accompanied the product that finally arrived was ripped. It took an additional three months for a replacement to arrive, filling out our 10-month ordeal.

Throughout this time the installation co-ordinator was unresponsive and frequently failed to return voice mail messages.

Total bill: $2,897 --- half still pending.

We would not, under any circumstances, recommend this company to anyone. Ever.

Just wanted to update the below review. Pella has since contacted me and advised me that the person I had most of the trouble with had been fired. They sent Garth over within a week to fix both my problems. He was amazing. I feel like I have a new patio door. I didn't even know the screen was supposed to close behind you when you opened it. All I can say is THANK YOU Angela and Garth. You're both amazing! Only reason for only 4 stars now is for the stress this all caused me in the first place.

I bought a Pella front-entry door from Overhead Doors in Lethbridge 2 years ago. It cost me approximately $7,000.00. Now the handle on the inside of the door has come loose. I called Overhead Doors and they told me there was no more warranty and they would charge me to come look at it. What kind of hardware do they use? Dollar store? Also, same year, purchased a sliding patio door at $9,300.00. Last year I found the screen would not stay open. I called them about it and they sent some guy in a ponytail over who told me it was because my house was crooked and not their problem. Have they never heard of a wedge? Would definitely NOT refer Pella to anybody ever.

We did a complete reno on our house and were shopping for elegant windows that offered great service as well as being energy efficient. We could have got vinyl windows for less but they couldn't give us the color we wanted to make our house beautiful. Pella has a great installation system that improves energy efficiency and the look....WOW.

The sales rep was awful in that she didn't call or send quotes - I ended up having to ask for a new rep. The reps did not seem very knowledgeable - I got the distinct impression that they worked on commisssion.
The installation was good, but there have been problems since and the after sales support is practically non-existent.
I have given them another chance and am having another rep quote for new upstairs windows. He is much more professional and knowledgeable, although it has been several weeks and we still don't have the quote...

I needed a new door for my house, but did not want the "storm door" look. The oak doors at the end were beautiful but incredibly pricey. I don't think i would recommend the company to a friend unless they were willing to pay the big bucks.