Reliance Home Comfort

Horrible service.
I have been a customer for 31 years. I had a flood and was advised by the tech that the hot water tank should be replaced. Stated Reliance will send me a bill for the used hot water tank. I had to make a decision to replace based on the tech's advice. He could not tell me what I would be charged as it was an old unit. Stated Reliance will not cover the damage as it was a flood. Insurance won't pay as it is not owned by the homeowner. It is rented.

Reliance charges me $2130, I look up the value of the same unit from a Reliance tech, he states a new unit only costs $1500. I called customer retention; was given a lot of I am sorry this is our policy. I was charged a replacement value etc. for the unit.

After 31 years I decided to cancel this service. Reliance did not care, just said, that is fine you can cancel. They then stated I had to pay a $200 for a cancel my account fee and $150 to come pick the rented unit and drainage fee.
WOW charge me to not do business with you. So much for 31 years of being a customer. DO not recommend this organization.

Reliance Home Comfort....not at all home comfort! For 2 whole weeks they refused to fix a broken water heater because of their own billing error! All bills were up to date PAID! My two children had to use cold water for two weeks and you call yourselves HOME COMFORT!

Our water heating tank leaked last Sunday called Reliance and was booked for a replacement on Monday September 25, 2023. Technicians Ashraf and Omar arrived at 6:20PM by 8:00PM job was done and heated water running. Awesome job by the guys sent by Reliance. Highly skilled and certified hvac techinicians. Im extremely satisfied with the service of this company. Never fail to provide service when needed and in times of emergency. I highly recommend Reliance. To Ashraf and Omar thank you for your professional service installing our new water heating tank and an added gas pipe repair at a very minimal cost.

Mathew Tucker was the plumber for Reliance. He went out of his way to go to a few different stores to get a part for my toilet, and showed me the problem that needed to be fixed. He was very efficient, and professional and went above and beyond to fix the plumbing issue with my toilet. He also helped with a small issue with the shower without my prompting. Excellent service!

I don't know why there is a good review on this company but I notice no google reviews, google is too transparent. AVOID This Reliance Home Comfort Company At ALL Cost, Consider yourself warned!

Had issues with cooling with my 8 year old Reliance installed Air Conditioner. There were two service visits required. During the first visit the technician arrived on time and diagnosed the problem and ordered parts. At first there was an issue with the AC unit still being under warranty. The technician reviewed my paperwork and confirmed that it was a warranty repair. The part arrived in a few days and the second technician came within two days to complete the repair.

The service was excellent by Reliance from the initial phone call for service to the repair technicians performing the repair work.

I would highly recommend Reliance to anyone looking for HVAC or water heater equipment or service.

Thanks.

Van (sudbury department) came to my property promptly on demand and changed, repaired and inspected all the plugs, switches, receptacles and provided great feedback. He was very respectful and very efficient. We do have a yearly package with Reliance and they are very quick and easy to work with.

Highly recommend! Thanks Van!

Call monesh if you want amazing prompt service explains everything in detail__thank-you and a pleasure to deal with. We are so happy with this home advisor. 200 percent !!!

We just had our annual maintenance on the furnace and everything was good..No complaints about the service

Sales very helpful and informative ,installers were also professional and tidy in their approach to the work .