Reliance Home Comfort

Heating & Air Conditioning
Toronto ON M2J 4P8
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84%

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Reviews by rating (past 12 months)

Reviews for Reliance Home Comfort

Average customer rating:
8.8 10 (13600 reviews)

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Diana in Stoney Creek
Diana in Stoney Creek
1 review Hamilton, ON
0/10

This is a total rip off, they sell you services you don’t need to grab your money

They sell their water purifier system to my Alzheimers husband, complete unnecessary and they put a lien on my house

Approximate cost of services:
$200.00
3 of 3 people found this review helpful.
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Company Response

Sorry to hear about this experience. If you require further assistance, please email me with your account details and outstanding concerns. jdeboo@reliancecomfort.com Thank you, Jessica

Hitesh in Toronto
Hitesh in Toronto
1 review Brampton, ON
0/10

Falsely extract money from me

They have replaced the furnace which was not even broken. The furnace was working absolutely fine.

Approximate cost of services:
$100.00
2 of 2 people found this review helpful.
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Company Response

Very sorry to hear about this experience. If you require further assistance, please email me with your address and outstanding concerns and I can follow up with the local branch. jdeboo@reliancecomfort.com Thank you, Jessica

David in Toronto
David in Toronto
0 reviews Guelph, ON
10/10

Shout out to Reliance Team member 3316

I pay for Reliance's Heating, Cooling, & Plumbing Plan, which is about $40/month. That may seem like a lot when you don't need HVAC help most months. But it when you need an emergency repair visit like I did during an early October cold snap, it more than pays for itself.

Not only was Reliance able to send a Technician the same day (on Thanksgiving, no less!) but the young guy they sent named Ryan, Team Member #3316, was fantastic. He was courteous, identified and fixed the problem quickly, and was the most pleasant Technician I've ever dealt with. The repair bill with the labor and parts would've cost me $500 but because I was on the monthly plan, it was covered. Thanks, Ryan! And good call for hiring him, Reliance.

Approximate cost of services:
$40.00
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Amanda in Sturgeon Falls
Amanda in Sturgeon Falls
0 reviews Mount Forest, ON
10/10

Top notch

Very happy with my service with reliance. Our boiler died and they had a new one in in less than a week from my first call before the cold set in. Matthew bent was a fantastic sales guy. Very knowledgeable, fair and easy to work with.
Thank you again!

Approximate cost of services:
$13,000.00
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Company Response

Thank you for the review and for taking the time to share your experience with us. We appreciate you choosing Reliance Home Comfort! -Jessica

Private User
Private User
Private User reviews Brantford, ON
10/10

Hot water tank problems, fixed by Andy!

We got home late one night to realize we didn't have hot water. My husband tried to relight the pilot but it didn't work. Booked with reliance for a service tech the next day. Andy arrived on time. He was very pleasant. He completed the job but did advise us that we should call reliance and have our tank replaced soon as it was getting rusty and 14 years old. Shortly after he left, my husband went downstairs and noticed the smell of gas. We called his phone back (we had his number on the called I. D from when he called us to say he would be arriving soon. He told my husband to shut off the gas and he would return shortly. Andy returned very quickly and with a brand new tank. He had already been on his way home for the night! Being that we had 2 small and sick kids, he did not want to leave us without hot water. He was incredibly informative and kind and helped us SO much. We were beyond pleased with our experience. If I could leave 100 stars I would.

Approximate cost of services:
$100.00
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Company Response

Hello, thank you for choosing Reliance Home Comfort and thank you for your support! I am glad to hear of your experience. Thank you! - Karen

Cliff in Uxbridge
Cliff in Uxbridge
1 review Uxbridge, ON
10/10

Hot Water Heater Replacement

The service representatives were Cadeem and Nasser both of whom were efficient and knowledgeable. The only charge was due to an electrical upgrade to meet the code standard. I was very pleased with both the speed at which the installation was provided and the way the service technicians cleaned up. I would not hesitate to recommend Reliance Home Comfort or their technicians.

Approximate cost of services:
$225.99
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Company Response

Hello Cliff, thank you for choosing Reliance Home Comfort and thank you for your support! I am glad to hear of your experience. Thank you! - Karen

Vince in Toronto
Vince in Toronto
3 reviews Niagara On The Lake, ON
10/10

Excellent and prompt services

Very satisfied with the services to start up our furnace for this season. Technician was experienced, knowledgeable and courteous.

Approximate cost of services:
$1.00
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Company Response

Thank you for choosing Reliance Home Comfort and thank you for your support! I am glad to hear of your experience. Thank you! - Karen

murdoch2020
murdoch2020
0 reviews Cambridge, ON
10/10

Thermostat and Furnace inspection

Technician arrived and showed us how to properly set thermostat - was set on a timer that was not wanted by us. Inspected the furnace and replaced humidifier pad and drained a tube. House is much more comfortable now. We are Seniors and home all day wanted the house to be a consistent temperature throughout the day. I am very happy

Approximate cost of services:
$50.00
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Company Response

Hello, thank you for choosing Reliance Home Comfort and thank you for your support! I am glad to hear of your experience. Thank you! - Karen

Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Water boiler

The technician is professional. He provided great service and resolved the issue immediately. Good communication with customer as well.

Approximate cost of services:
$100.00
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Company Response

Hello, thank you for choosing Reliance Home Comfort and thank you for your support! I am glad to hear of your experience. Thank you! - Karen

Private User
Private User
Private User reviews Kitchener, ON
10/10

Water softener replacement and repair

Very old water softener died - reliance was able to access damages, repair and install a new unit within 2 days. Hassle free and added bonus of discount on rental fee for having a water heater with reliance. Still need to fix the upstairs faucet lines - but everything else is working perfectly again!

Approximate cost of services:
$2,500.00
0 of 1 people found this review helpful.
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Company Response

Hello, thank you for choosing Reliance Home Comfort and thank you for your support! I am glad to hear of your experience. Thank you! - Karen

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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