David in Toronto

I pay for Reliance's Heating, Cooling, & Plumbing Plan, which is about $40/month. That may seem like a lot when you don't need HVAC help most months. But it when you need an emergency repair visit like I did during an early October cold snap, it more than pays for itself. Not only was Reliance able to send a Technician the same day (on Thanksgiving, no less!) but the young guy they sent named Ryan, Team Member #3316, was fantastic. He was courteous, identified and fixed the problem quickly, and was the most pleasant Technician I've ever dealt with. The repair bill with the labor and parts would've cost me $500 but because I was on the monthly plan, it was covered. Thanks, Ryan! And good call for hiring him, Reliance.