I think it's odd that this company is called "Same Day Service". I called them on a Tuesday morning and told them that my stove cooktop did not work. The nice lady on the phone assured me I had called the right place and they could help me.
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She took my name and address and asked me when I could meet the service man for an estimate. I said that they could come now. She told me that it doesn't work that way and the next appointment was three days away.
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I started to laugh as I asked her "But this is same day service right?". She said yes, but that does not mean they can help me on the same day!
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What a joke! I took the soonest appointment and the service man came over to look at my repair. He said he needed to order a part since he did not have it in stock.
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So we waited a few weeks for the part. They came to install it and later found it was the wrong part. They had to reorder the part again which took a few more weeks.
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They finally came again after a few weeks to replace the part. The cooktop did finally work and I could use my stove again.
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However it took well over a month and cost me way too much money. They also pushed some expensive service plan on me.
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Next time I need repair, I think I will call a service parts center and do the work myself.
