Appliance Repair Genie

Appliance Repair
Toronto ON M5V
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Appliance Repair
Appliance Repair Genie
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90%

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Reviews for Appliance Repair Genie

Average customer rating:
9.3 10 (25 reviews)

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diyanotherday
diyanotherday
7 reviews Toronto, ON
0/10

Charged for parts, failed to repair, ghosted

We hired Appliance Repair Genie to fix our washing machine, which was showing an A10 error (long drain). They called us just after we posted the request and said they could come right out. They offered to not charge us tax if we paid cash, which we declined.

A technician came out quickly and said the pump needed to be replaced. They charged us $340 for the part. They called us the next day to say the technician wasn't working with them anymore and they'd send out someone else plus an apprentice. They looked at the machine again and said the pump was fine and it was now showing a F26 error and the motor/tachometer would need to be replaced. They said they'd try to get the new part in a hurry.

They came out the next day and said that the machine was now showing a different F error code and they were giving up trying to fix it. When I inquired about a partial refund, they stopped returning my calls/texts.

Summary: Came out three times, didn't fix my washing machine, charged me $340 for a part I did not receive, ghosted me afterwards.

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AlexF in Etobicoke
AlexF in Etobicoke
3 reviews Toronto, ON
10/10

Repair Freezer Section of Fridge

Half the freezer was icing up. Mike came within two hours of my request for service. Mike immediately knew what was wrong. He gave me a quote and he even had the parts with him. He explained everything and showed me the problem and then proceed to fix my fridge. I'm very happy with the repair which comes with a 30 day guarantee.

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Private User
Private User
Private User reviews Toronto, ON
10/10

Oven repair

Finished the job quickly, very polite, oven works! Even took the time to explain the issue and how it was resolved.

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Company Response

Really appreciate your review. Thank you so much. We take pride in our customer satisfaction and service. For any other repairs you may need in the future, we would be glad to help!
Have a terrific day.

Private User
Private User
0 reviews Scarborough, ON
10/10

Washing Machine Repair

My washing machine began making a rule grinding noise. I called Appliance Repair, found their add from social media. The partner on the phone was polite, friendly and honest about how they operate (diagnosis, payment, moving forward, etc). Mike, the technician, was able to stop by within half an hour (VERY FAST). He was able to fix the problem within the hour, out everything back. Quick, courteous, informative and honest. Highly recommended.

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Company Response

Thank you so much for your kind review. It was my pleasure to work with you! Customers like yourself is why I love my job :D

Mike

Eric from Etobicoke
Eric from Etobicoke
2 reviews Toronto, ON
2/10

Fridge Repair

Friendly and quick response. Came and checked what was wrong and told me I needed a new part. Agreed to the part (the part only was quoted at $325+tax) and labour ($180) costs that he called for a price on. And had to pay upfront for. Fridge wasn’t working and didn’t want food spoiling.
While he was getting it, I checked the price of the part at the store he went to. It was listed for $180+tax. When questioned about it, he told me you had to call for the price. So I did and they told me it was $180. There was nothing I could do about it since I payed for the part ahead of time. I also followed up after calling the store to be ghosted. Be cautious of part prices.

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Company Response

Sorry you feel that way. cConsidering anyone else would charge way over 180 labour. I am sorry your not satisfied of your fridge repair. but as you can see from all my reviews, you seem to be the only one who complained. good luck to you and your future repairs, your in for a rude awakening once you know how other companies would charge you for labour.

gottareachkd in Toronto
gottareachkd in Toronto
8 reviews Toronto, ON
10/10

Front load washer

Front load washer presented an error with my clothes in it on a Sunday. Mike came first this Monday and once the issue was identified, advised on the pros, cons, and potential costs of fixing vs getting a new washer. Also, called in to get quotes for the costs of parts.
Reasonable cost for consultation. Very direct and knowledgeable person.

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Company Response

Thank you kindly for the nice review!
I strive on customer service and satisfaction. I'm happy to hear you were pleased with our services. If there is any repairs you may need in the future, We would be happy to assist.
Thanks again and have a great day!

Private User
Private User
1 review Toronto, ON
10/10

Fridge repair

Mike responded quickly to my request and explained his pricing and what to expect from his visit. He was incredibly knowledgeable, friendly and professional. He was able to assess the problem and provided fix solutions. I will definitely use Mike’s services again and highly recommend him for any appliance repair jobs.

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Company Response

Really appreciate that kind review, it means a lot!
I'm glad I could be of service. I strive on customer satisfaction and means everything when I leave customers happy. If you need help with any other appliances you may have issues with dont hesitate to call. have a great day!

K Fitz
K Fitz
2 reviews Aurora, ON
10/10

Freezer repair

Michael was able to come one day after I requested service. He worked quickly and efficiently and explained everything as he worked. His pricing was reasonable and fair. He followed up the next day to ensure that everything was working still. I would not hesitate to use Michael again and will refer him to all my friends and family.

2 of 2 people found this review helpful.
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Company Response

Hi Kristen.
Thank you kindly for that awesome review. I am happy when I leave customers happy! I am so glad to hear you will call me in the future if you run into any more appliance issues, I would be happy to help. It was a pleasure working with you and I hope you have a great night.

Kelsey
Kelsey
0 reviews Toronto, ON
10/10

Dishwasher fix

Mike was great. Came by very quickly and explained everything that was happening. He was also very upfront about cost and wanted to be fair. Would definitely recommend and use again for other appliances!

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Company Response

Hi Kelsey,
Really appreciate the awesome review. Customers such as yourself is why I love my job. I'm glad to hear you will be calling me for any future repairs. it was a pleasure working with you. Have a wonderful day and thank you again!

Private User
Private User
Private User reviews Ottawa, ON
10/10

problem with water leaking under unit. The repair person diagnosed and solved the problem.

The repair person was friendly and arrived promptly and was able to quickly diagnose the problem and order a replacement part. He picked up the part at the manufacturers warehouse and returned to our home and installed the part by dinner time. He cleaned up the area and left us feeling very happy with all aspects of our experience. I would have no hesitation in calling on him and using your organization in the future.

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Company Response

Thank you so much!
I am pleased to help and makes me feel good you are happy with my service.
Although I hope you will not run into any problems with your appliances in the future, I am happy you know who to call if in need of a repair. Thank you so much and have a wonderful day!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Appliance Repair Genie

Honest, Reliable and Affordable Appliance Repair Experts
From respecting your home, to being upfront and honest about parts and costs, The Appliance Repair Genie team goes above and beyond with each service call.

Quick, Dependable Service
We understand the urgency, and we are here for you with same day appliance repairs!

Customer Satisfaction Guaranteed
Your trust is everything to us!

We provide a convenient 30 day part warranty, and our technicians install original parts only.

CATEGORIES
Appliance Repair
SERVICES
Repair service for - Fridge/ Freezer - Oven / Stove - Washer / Dryer - Microwave - Dishwasher
WEBSITE
https://appliancerepairgenie.ca/
YEAR ESTABLISHED
2020
PAYMENT METHOD
Cash, Cheque, E-Transfer, Visa, Mastercard, Debit
LIABILITY INSURANCE
Yes
PROJECT MINIMUM
$80 Diagnostic fee
WARRANTY TERMS
30 Day on Parts and Labor
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.