Elite Appliance Service - Ottawa

Appliance Repair
Ottawa ON K2M 2T5
Write a Review
Write a Review

HomeStars
Appliance Repair
Elite Appliance Service - Ottawa
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of Award '22 winnerBest of Award '22winner

Reviews for Elite Appliance Service - Ottawa

Average customer rating:
10 10 (46 reviews)

Sort by

terit
terit
0 reviews Ottawa, ON
10/10

Work order#43163242 wow!

Work Order#43163242. Conan was the first visit to diagnose the issue. Russell was the second visit to replace the defective control board and motherboard. Both gentlemen were professional, attentive and pleasant. Will definitely call direct if issues out of warranty coverage. Ten stars!

Approximate cost of services:
$1.00
Was this review helpful?
Company Response

That is great to hear we're happy that we were able to get your appliance up an running for you as quickly as possible. Thank you for choosing Elite Appliance Service.

Garry
Garry
1 review Ottawa, ON
10/10

repair dryer

Conan and helper from Elite Appliance Service arrived at the appointment time and were most professional. They made a diagnosis and took apart dryer and made the appropriate fix and we are now back in business. We are extremely pleased with the whole process.

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Thank you for taking the time to write to us with your feedback. We truly value the information you have provided.

Law in Toronto
Law in Toronto
0 reviews Ottawa, ON
10/10

RECOMMEND!

I bought a range from Bestbuy in January and booked an appointment with LG to check why the gas power doesn't look sufficient. Then I received a confirmation of visit by email from Elite Appliance.
I received a message 10 minutes prior to Conan's arrival. They came on time. Both Conan and his friend are professional, helpful, comprehensive and polite. They provide a satisfactory service, which I appreciated very much. Now, the range is fully functional. They also gave me a lot of tips about operating this range. I definitely recommend their service.
Work order number: RNN210301053996

Approximate cost of services:
$1.00
Was this review helpful?
Company Response

Thank you for taking the time to post a review of your experience with Elite Appliance Service! Our Customers are very important to us; our goal is to ensure we provide prompt and professional services to your complete satisfaction. The feedback you have provided means a great deal to us. Thank you.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Amazing Service from a truly professional company

Back in December 2020 I hired a local appliance repair company in Ottawa to service my wife's beautiful Wolf Range which stopped heating at the very worst time, right before the holidays! local appliance repair company I hired had made 6 trips to our house and changed multiple parts which were very expensive! Each time the oven wouldn't work they kept telling me that they needed more parts! After spending more than $800.00 with that company I had had enough. This is when I contacted Elite Appliance Service. Elite was a delight to deal with from the very first point of contact with their customer service department right up to the initial visit of their Technician they kept me informed. Their Technician found the faults with the Range and provided me with a detailed estimate on the cost to repair it, came back with the needed parts 2 days later and had the oven heating again, good as new! My wife decided to cook huge meal for the family, were so happy with the way it turned out!

Approximate cost of services:
$335.00
Was this review helpful?
Company Response

So sorry to hear your holiday meal was missed due to your Range being broken but we're so happy to hear that our Technician was able to correct your issue to your satisfaction. That turkey looks amazing by the way wow!

Private User
Private User
Private User reviews Ottawa, ON
10/10

Elite Appliance Saves the day!

I hired a different company originally to service the refrigerator in my Ottawa rental property as the refrigerator as it wasn't cooling properly. After three visits by the previous company and over $500.00 spent they couldn't repair my refrigerator, my tenants were very frustrated and lost a lot of food which I had to cover for my tenant! I called the manufacturer of my appliance and found out the company I had originally hired to repair my refrigerator wasn't even trained or authorized by the manufacturer to repair my fridge!

The manufacturer recommended I contact Elite Appliance Service as they are their preferred authorized servicer in the Ottawa area. I contacted Elite Appliance and wow! They booked my call for the next morning, the Technician arrived and realized the other appliance repair company had installed the wrong parts and actually broke another part. The Elite Technician showed me the issues he found and walked me through every step of the repair. The refrigerator is fixed, my tenants are happy and I couldn't be happier! Thank you Elite Appliance!

Approximate cost of services:
$200.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you for sharing your experience with us. We're always so happy to hear back from our customers, your feedback is very valuable. Thank you for choosing Elite Appliance Service.

Thomas
Thomas
1 review Ottawa, ON

First Review

10/10

Washing machine repaired

I WOULD RECOMMEND THIS REPAIR COMPANY TO ANYONE. I HAVE USED MANY REPAIR COMPANIES OVER THE YEARS IN OTTAWA TO REPAIR MY APPLIANCES AND I HAVE ALWAYS HAD ISSUES WITH THE SERVICE AND NEVER FELT CONFIDENT THAT THEY KNEW WHAT THEY WERE DOING. THIS WAS DEFINITELY NOT THE CASE WITH ELITE APPLIANCE. I GOT AN APPOINTMENT RIGHT AWAY, THE TECHNICIAN DISCOVERED THE PROBLEM AND FIXED IT IN THE SPOT. I AM BEYOND HAPPY WITH THEM.

Approximate cost of services:
$200.00
Was this review helpful?
Company Response

That is great to hear Thomas, we're happy that we were able to get your appliance up an running for you as quickly as possible. Thank you for choosing Elite Appliance Service.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Elite Appliance Service - Ottawa

Elite Appliance has been servicing home owners, appliance manufacturers and property management firms in Ontario for over 21 years. A combination of expertise, passion and a sense for great customer care has led the company to grow from its initial 2 employees to well over 50 while expanding from our original location in Toronto to a second location in Oakville, a third in Ottawa and now our fourth location in London Ontario. Elite Appliance has rapidly become the #1 appliance repair service in the Ontario, earning itself multiple awards for excellence in service from multiple appliance manufacturers.

All our Technicians are all Factory trained and certified by all major appliance manufacturers to perform warranty and COD repairs, when choosing an appliance servicer, protect your valuable appliances and ensure the company you hire is authorized and trained by the manufacturer of your appliance. Working closely with appliance manufacturers we have become the Largest independent Servicer in Ontario and the Choice of Consumers when it comes to Appliance Repair. We have quickly built an outstanding reputation for our professionalism and honesty. Our mandate has always been the same: to deliver ELITE services at competitive prices, promptly and to our customers complete satisfaction.

CATEGORIES
Appliance Repair
WEBSITE
http://www.eliteappliance.ca/
YEAR ESTABLISHED
2009
NUMBER OF EMPLOYEES
56
LICENSES
TSSA, ODP, G2
MEMBERSHIPS
United Servicers Association, MSA
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.