GNA Appliances

Alisha provided excellent customer service over the phone and Eli did a great job on the repair. Friendly, honest, and knowledgeable, I will use this company again and will recommend them to my friends.

My dishwasher was adequately repaired but the tech showed up 40 minutes early and in the middle of a video job interview. He refused to leave and come back. In hindsight, I should have just cancelled and got a different company.
I emailed the company to express my concerns and no one got back to me.

Edited to add:
The owner of the company reached out to me following this review. My email was in spam (apparently including a contact number helps prevent that). He was very professional, apologized profusely and offered a very positive solution. Then, he followed up to make it sure it happened. I really appreciate his response.

I previous posted a review concerning GNA Appliances Ltd that I was not happy with the length of time and communication regarding the part that was required to fix my Bosch. I am happy to report that Dave, who is the owner of GNA Appliances, personally got in touch with me to rectify the situation. Dave took complete ownership of the problems that I had been dealing with, and oversaw every step that was required to fix my Bosch dishwasher. After initially giving the company a very bad review, and after seeing all the effort that Dave put into making the situation right, I can honestly say that the company does care about its customers. I suppose the lesson is that mistakes can happen, but they can be rectified. Dave has certainly exceeded my expectations and has managed to turn me into a happy customer. Based on this, I would now recommend them to anyone who requires appliance repairs. From an initially very frustrating experience, I am now a completely satisfied customer.

Eli came over to inspect my washing machine because it had been making an extremely loud noise and I wanted to see why. He inspected it and it turns out it was beyond repair (it is about 11 years old) but he followed that by explaining how to sell the broken one and which brands are best to buy and from which retailers. Even though he was unable to fix it, he was extremely helpful and very polite and respectful.

Our oven element broke and we needed a replacement and have it installed. Called Monday, received the quote and work completed Tuesday morning.
Eli was quick and knowledgeable. I asked a question about cleaning the oven and he shared his recommendation.
I would definitely recommend this company.

Yesterday, Eli - a service appliance technician came to our house to look at our stove. My husband and I were impressed with his service. Eli was knowledgeable, professional yet still super personable. He took the time to explain what the issues were, he also took the time to outline what the various options were.

We would definite recommend, based on the excellent service we received.

Eli came to the house to look at our leaking refrigerator/freezer. He was respectful, polite, worked quickly, efficiently, respected social distancing practices, and seemed to be an all around kind and caring technician. He was understanding, clear in explaining the problem, and quick to fix it.

Would recommend Eli’s services to anyone.

My dryer was turning on but not starting. From the first minute on the phone with the person who took my information for the service call the customer service was exemplary. Courteous, efficient, knowledgeable, everything was top notch. Eli was the gentleman who actually did the repair and I can not say enough about how impressed I was with his customer service, how he explained what he was doing and how he would fix it, to his respectful , friendly mannerisms. Highly recommend this company, and highly recommend Eli!

Eli came out to check the problem on my induction cooktop...It completely stopped working.
Upon arrival, he was respectful and courteous to his surroundings....he spent the time taking the unit apart trying to isolate the problem....after thoroughly examining the unit he found the the master control unit was faulty....Tooo expensive to replace in a 10 year old unit.....but we know that now, after Eli checked the unit.....We brought another teck before him .....and lets just say...he's better at selling parts rather than fixing them

Eli came to my house within an hour of my contacting the company. He was pleasant, informative and set out to correct the problem immediately.
Very satisfied with the response and the service.