GNA Appliances

Appliance Repair
411 Confederation Pkwy, Unit 13 Vaughan ON L4K 0A8
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82%

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Best of Award '22 winner 2 timesBest of Award '22winner 2 times

Reviews for GNA Appliances

Average customer rating:
9.5 10 (195 reviews)

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Kenmore Dryer
Kenmore Dryer
0 reviews Milton, ON
9/10

Kenmore Dryer repair

We have a Kenmore dryer from Sears that is now not in business in Canada. Vasily was great, diagnosed the problem and left us a fix to try while checking on part availability. Came back next day to install within minutes. Would definitely call Vasily again, he's a 10/10 but because of the cost of the parts & labour being so expensive, I'd rate the company 8.5/10.

Approximate cost of services:
$570.00
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Company Response

Thank you very much! We appreciate your business!

Vassil in Oakville
Vassil in Oakville
0 reviews Oakville, ON
10/10

Excellent service

Had problem wit Samsung refrigerator (production 2014, in service since 2016).
Contacted GNA Appliances (Sunday evening) and right away they schedule appointment for convenient for me time.
Mr. Vitaliy came (on time) and did detailed diagnostic, explain exact problem and how to fix it with out any parts replacement (need to defrost, ice build up was the problem)
I was impressed of his professionalism and knowledge.
Definitely will use them again in the future (hopefully not soon :))
I would recommend this company for all your needs.
Keep excellent job/service rolling.

Thank you
Vassil Bankovsky

Approximate cost of services:
$75.00
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Company Response

Thank you Vassil for the kind words! We appreciate your business!

Dling
Dling
0 reviews Waterloo, ON
0/10

Dishwasher repair

Guy came out to repair my dishwasher. Charged me 230$. It Worked for 3 months 10 days and then the same issue came up again. Called back and they said warranty only covers 3 months and I will have to pay another $230 to fix the issue again. Mays well get a new dishwasher if this fix will only work for just over their warranty period. Paying nearly 500$ to have my dishwasher work for a half year is not economical.

Approximate cost of services:
$230.00
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Company Response

Dear customer,
We cannot find any file on our system with that story line so we're pretty sure that you're confusing us with another company.
If you're certain that it was us, feel free to call our office and ask for Diane the office manager, she will take care of you and resolve the matter for your convenience.

Matin in Cambridge
Matin in Cambridge
1 review Cambridge, ON
7/10

Misleading information

+++++Update:
After sending a complain to the company, they have made a full refund of the service.

Even though, I am not happy with the service and the recommendation they made, But I appreciate that their management took the time to look into the case and didn't ignore our request.

I am not able to recommend the service but I would recommend this company which has good core values.

++++++
The technician didn't pull out the dishwasher for inspection. He just did a visual inspection from the front panel and within 30 seconds he made his conclusion.
Wrong Part number was identified as the damaged part.
The technician mentioned that "this part is not available in Canada and If GNA appliances does not have this part, no one else would have it in Canada"!
The technician charged for the visit and left without any clear solution.
His recommendation was to replace this unit since they are "Known to be cancer".

Called another service provider they fixed it without a delay

Approximate cost of services:
$75.00
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Company Response

-

AM in Toronto
AM in Toronto
1 review Pickering, ON
10/10

Washing machine

Had an issue with my washing machine not draining. I have a LG front loader. The repair man was very polite and diagnosed the issue within 5 minutes. He ordered the part and came back a couple of days later and install it all within half hour. This company will be getting all my business. They are fantastic. Highly recommend this company especially for us women that absolutely hate when we cant do laundry.

Approximate cost of services:
$400.00
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Company Response

Thank you very much for this wonderful review! We appreciate your business!

Cara
Cara
0 reviews Vaughan, ON
10/10

Dishwasher foc

Ilya was the Best!!
Ill use this service again and ask for him!
Dishwasher works better then it ever did.

Approximate cost of services:
$500.00
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Company Response

Thank you Cara for the kind words! We appreciate your business!

Private User
Private User
Private User reviews Oshawa, ON
10/10

Amazing service!

Amazing service! Very fast and efficient part came way faster then estimated. Would call again 10/10!

Approximate cost of services:
$750.00
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Company Response

Thank you very much for the kind words! We appreciate your business!

Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Dryer repair

I always had trouble using our dryer because it wouldnt sometimes turn on. I set up a schedule with this company so their technician Ilya come and inspect the appliance. I wanted to know if it needed replacement or there was still some hope. I was fortunate because the technician was brilliant and effectively fixed the issue.

Approximate cost of services:
$400.00
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Company Response

Thank you very much for the kind words! We appreciate your business!

Private User
Private User
Private User reviews Vaughan, ON
0/10

Oven cannot control temp

My oven stopped.working the beginning of March 2022. I called and provided the make & model and they sent out a tech who provided a quote. Two weeks later they replaced the temp sensor which turned out not to be the problem it was the control board.
A month later I provided them the same.info and waited. The beginning of May they provided another quote approx twice the original $480. I called the manufacturer and a week and half later got the part for $200 plus tax incl shipping. I installed it myself. They are truly a waste of time

Approximate cost of services:
$380.00
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Company Response

Dear anonymous customer,
We cannot find any file on our system with that story line so we're pretty sure that you're confusing us with another company.
If you're certain that it was us, feel free to call our office and ask for Diane the office manager, she will take care of you and resolve the matter for your convenience.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about GNA Appliances

For high-quality service, low prices, minimum waiting time, GNA Appliances Ltd is ideal. We are a professional company, with many years in this business, with an impeccable reputation and fully trusted for any appliance repair in Toronto, Ontario.
As the number one Toronto appliance repair company, we meet all standards, exceed every customer’s expectations and also, go out of our way to serve everyone in the best way. That takes daily efforts, hard work, persistence, commitment – qualities that perfectly describe our team; a team that happily takes your request and goes above and beyond to cover it. When it’s time for home appliance repair, installation, or maintenance in the extended area of Toronto, talk to us. Let our team remove all burdens off your shoulders.

CATEGORIES
Appliance Repair
SERVICES
Appliance Service, Dishwasher Repair, Dryer Repair, Oven Repair, Refrigerator Repair, Washing Machine Repair, Freezer Repair, Stove Repair and more
BRANDS
servicing all the major brands
SPECIALITIES
Appliance Service, Dishwasher Repair, Dryer Repair, Oven Repair, Refrigerator Repair, Washing Machine Repair, Freezer Repair, Stove Repair and more
WEBSITE
https://gnaappliances.ca/
YEAR ESTABLISHED
2007
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
we accept all major credit cards
LICENSES
Certified and Bonded
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
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