The HVAC Service

Heating & Air Conditioning
5160 Explorer Drive Unit 1 Mississauga ON L4W 4T7
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99%

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Reviews for The HVAC Service

Average customer rating:
10 10 (123 reviews)

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Lloyd
Lloyd
8 reviews Toronto, ON
4/10

Revision

Was contacted by the company once they saw the review. I provided (again) the invoice from the other company and this time they credited my my wife’s visa. This is why I am revising this review.
There was no explanation as to how or why this occurred but at least they rectified the issue. Make your own conclusions.

I called HVAC Service to service my furnace. A technician arrived and examined my furnace and then provided an estimate to my wife totalling $2200 + to repair it. They wanted to replace at least 4 components. I subsequently called another company and they came the next day and this technician replaced a $15 fuse and then charged me their fixed service fee of $125. The furnace works perfectly. I called HVAC Service and they told me they would credit the charge back to my wife's credit card. A week has since passed and the credit has not been completed. Obviously, this company wanted to take advantage of my wife and me to the tune of over $2000. WARNING - get at least 3 quotes for work.

Review has 1 previous version
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Company Response

Sorry to hear your experience with our Company was unsatisfactory. Upon review of all information regarding this situation we have come to realize the credit was not issued the first time you requested it as we were still waiting for a copy of invoice from other company that worked on your furnace. When we spoke on November 4 and we received the requested information the refund was issued the same day even against Company policy as the invoice sent had no company name, date or information regarding what work was performed. We still proceeded with the refund as we stand behind our work, take complaints very seriously and wanted to rectify the situation right away. We asked you to adjust your review as we thought we had rectified the situation to your satisfaction.
Again we are very sorry for any inconvenience we may have caused you.
Sincerely
The HVAC Service

Private User
Private User
Private User reviews Mississauga, ON
10/10

Fast Service

Our furnace refused to start up this morning. The company that originally installed the unit is no longer in business, so went back to Homestars to find another highly-rated company. Contacted HVAC Service via chat, and they had a tech out within 1.5 hrs. The technician (Jason?) was very pleasant, and fixed the issued (dirty flame sensor) in about 1/2hr. Would definitely recommend them.

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Company Response

Hi! Thank you for taking the time to leave a great review

Lori in Toronto
Lori in Toronto
1 review Toronto, ON
10/10

On time

We called other companies. This company gave us a breakdown of all the costs. They were a bit more but we were getting more product for our boiler. It was all done to code. This wasn’t explained by the other companies. We called on friday afternoon, Jason went that afternoon and gave me a cost soon after. We received texts of status many times as well as who was doing the job. Monday morning the install tech called about 9am that he just pulled up. We have heat and everyone is happy that it all went quickly and without ANY problems.

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Company Response

Hi! Thank you for taking the time to leave a great review

Private User
Private User
Private User reviews Toronto, ON
10/10

Excellent furnace installation

I continually recommend The HVAC Service to our friends and family. Thank you for installing our furnace. Alex explained the details of the system and accurately estimated the time for the installation. After the installation, he also took the time to teach us what we need to know for proper furnace maintenance. True professional.

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Company Response

Hi! Thank you for taking the time to leave a great review

Walter
Walter
0 reviews Mississauga, ON
10/10

Water heater repair in our house

The HVAC Service repaired our water heater. All the staff members were excellent. Easy to book an appointment. Ethan arrived on time, diagnosed, and repaired our water heater very quickly. He had parts needed to fix it.

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Company Response

Hi! Thank you for taking the time to leave a great review

Private User
Private User
Private User reviews Mississauga, ON
10/10

Water heater tank replacement

I called The HVAC Service to get our water heater tank replaced. William was here in 1 hour, provided an estimate, and explained the work that he needed to do. He had a replacement on his truck so it was great he didn’t need to leave and come back. The price was reasonable. He completed the job very quickly and professionally, including the removal of the old water heater. The installation looks great and works well, thank you.

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Company Response

Hi! Thank you for taking the time to leave a great review

Private User
Private User
Private User reviews Mississauga, ON
10/10

electric water heater repair

Thank you very much for being so honest and professional. I had a problem with my electric water heater, it was producing hot water, but not enough of it. I was worried that the unit could be too small to meet the household's hot water demand. Alex checked the system and said that my unit is not undersized, problems were caused by a failed heating element, an inexpensive part that is relatively easy to replace. I was really relieved to hear that. The HVAC Service deserves the highest rating possible.

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Megane from Mississauga
Megane from Mississauga
0 reviews Mississauga, ON
10/10

Satisfied with boiler installation

We are very satisfied with The HVAC Service! The team was timely, attentive, and quick at answering and explaining our questions. Price for boiler installation was reasonable and I would definitely recommend their services.

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Private User
Private User
Private User reviews North Vancouver, BC
10/10

This company helped to fix our heating system

There was some problem with a heating system in our house. I wanted to fix it ASAP but finding a good service of HVAC repair in my area is not an easy task. Then finally I came across this company and these guys offered me a quick and timely services. I would definitely use them again. Thanks a lot!

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Company Response

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Derek Robinson
Derek Robinson
0 reviews Mississauga, ON
10/10

Now our system works well!

Technician was very professional and treated us with courtesy and respect. Everything went wonderfully and our system works just fine! I really appreciate your help and will definitely recommend your company.

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Company Response

Hi! Thank you for taking the time to leave a great review

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The HVAC Service

The HVAC Service is a leading provider of furnaces, boilers, air conditioners, water heaters, water softeners, reverse osmosis drinking systems, and home water filters in Canada.
The HVAC Service is headquatered in Mississauga, Canada. Over 3000 satisfied customers, and more than 50 specialists in our team.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
On The HVAC Service website you can buy HVAC equipment buy a new HVAC unit, rent it, or repair it. Our team of professionals will help you to choose the most appropriate option for your household. We offer different types of furnaces, boilers, air conditioners, water heaters, reverse osmosis drinking water systems, air filters, air humidifiers, water softeners, home water filters from the manufacturer.
SERVICES
If you are interested in fresh air conditioning, producing healthy and clean water, water softening, water filtration, water heating, and air heating, just let us know. Our goal is to provide you high-quality service and useful technologies. Our flexible policy gives you an opportunity both to buy the best HVAC and to rent the best HVAC. Plus, we can repair your HVAC without any hassle. The HVAC Service is a place where you can buy HVAC systems online with 24/7 support, and have access to a responsive team of professionals and detailed consultation on any issue.
BRANDS
Carrier, Goodman, Armstrong, Trane, Lennox, and others - https://thehvacservice.ca/
WEBSITE
https://thehvacservice.ca
PAYMENT METHOD
Visa/Mastercard/Cash
LICENSES
TSSA 000371987
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.