LG Home Comfort

Heating & Air Conditioning
Vaughan ON L4K 3R6
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76%

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Reviews for LG Home Comfort

Average customer rating:
9.2 10 (135 reviews)

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fxdl1200
fxdl1200
1 review Scarborough, ON
0/10

Green Home Grant - tankless water heater and heat pump

Terrible company, basically an unsolicited door knock sale with a loop hole. They were not truthful ... every step and in the end went silent.

Approximate cost of services:
$1,084,800.00
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Sharon
Sharon
1 review Mississauga, ON
10/10

water heater installation

Jasmet and his partner went above to make sure my instal was complete. had some issues with the intake valve and had to call city for shut off. Jasmet worked with the city to make sure i got my water back on and all the work was done with no further issues. thanks to a great team for all their help. would definitely recommend this team for home heater installation.

Approximate cost of services:
$2,000.00
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Company Response

Thank you for your kind words. We are thrilled that you had a great experience with Jasmeet.

Private User
Private User
Private User reviews Barrie, ON
2/10

overpriced

they charge you for everything, when I asked for the rebate, the person was rude.

Approximate cost of services:
$22,500.00
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Company Response

Good evening, we are sorry that you feel like you have been overcharged. As you posted anonymously we are unable to really look into your account. Please send an email to info@lghomecomfort.ca and we can investigate this further.

Private User
Private User
Private User reviews Tecumseh, ON
1/10

Heat pump system for heat and air condition in Tecumseh Ontario

Very bad experience
After installation, water leaked overnight and made a complete disaster.
Heat is not working
Technician drop by on request, good technicians, but they told me that they have not installed heat pump for heating the house instead it is directly from furnace, why, they told me the complete system is with heat pump. Very disappointed. Heat still not working
I have to go to next level for complaint

Approximate cost of services:
$10,000.00
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Company Response

Thank you for your review. As you have chosen to leave your review anonymously we are unable to contact you to resolve the installation concerns you are experiencing. Please reach out via phone or to info@lghomecomfort.ca so we can get your system sorted out and ensure it is working as it should as we get into the heating season.

Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Good price and quality servcie

Raman was great and helped me with getting the ball rolling for my government rebate.

Approximate cost of services:
$18,500.00
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Company Response

Thank you for sharing your experience with Raman.

Private User
Private User
2 reviews Hamilton, ON
1/10

Please do not get taken in by this company!

Was sold a system that was promised to qualify for the Green Homes Loan and current Rebate program only to have our audit done and find out that what they sold us does NOT qualify for either the loan or the rebate. Now we are stuck financing twelve thousand dollars at a 14% interest rate. This is on top of propery damage and major instalation issues that the company has acknowledged (after having someone do an inspection) but has failed to offer restitution for. Do not get fooled by this company they are only out to upsell you and pressure you. We fell for it and have nothing but regret and debt.

Approximate cost of services:
$11,800.00
1 of 1 people found this review helpful.
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Company Response

C

Private User
Private User
Private User reviews Windsor, ON
3/10

Experience with LG home comfort

I saw the add of LG home comfort , I put my information, the agent came to my house, he promised with everything good about the company , he told me the equipment, prices and service are the best in Ontario, and he claimed that other companies of the same business are not good.
My story started when I agreed on dismantling the equipment that I have in my house and let them put their equipment, I checked the prices of their equipment online and I found them worth $ 7550, they gave it me for $18000 ,
2. The warranty of 10 years on service and parts is totally fake, I called them the 2nd day to come and fix the Thermostat, they said I have to put hold of $150 on Credit card as preservice. So the service is not free of charges as they claimed
3. They informed me that they will take care of my rental service of removed old equipment but they didn't, and the renting company Reliance kept sending me bills because LG comfort kept the old equipment and didn't send it back to Reliance
4. They promised me that I can get the government loan of 10 years without interest which they always put in their add to deceive customers, I did the application as they said and I didn't get the loan.
5. The agent told me they will clean the ducts in my house as I get their equipment, but they never did, they told me to ask other duct cleaners and do it on my own charge.
6. When you call LG comfort customer service, they put you on hold then they transfer you to leaves a voice mail, and they don't call back at all.
7. This company is a money holic they just through catches to customers and make them suffer
8. I have bad experience with company, it is not comfortable as they claim, and their agents are trained on hiding information and giving information that catches customers
9. They hooked me up with a financing company immediately to get their money and make you suffer for 10 years paying high interest monthly payments
10. I don't recommend this LG uncomfortable for anyone
Thanks

Approximate cost of services:
$18,000.00
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Company Response

It is hard for us to comment/respond as you have posted this anonymously, however we can address a few of your points.
1) if you do in fact have no heat, please call our office as we would like to rectify this- especially before it gets cold
2) the warranty is not fake, parts and labour is covered for manufacturer defects and installation errors. If you payed with the thermostat, this is not covered under warranty. You were not asked to pay upfront, but have a pre-authorization put on your card h tip the issue could be determined. This is standard practice and company policy.
3)we do return rental equipment, if you did not receive proof of your equipment return, please reach out to our office.
4) we do not guarantee the government loan. It is not in our power to control and deciding factors include your credit score as well as debt-income ratio.
5)our agent would not have promised to clean your ducts- this is not a service that we provide
6) our company phones do not have a voicemail option- it is possible/likely you were out on hold if all of our team members were on the line with other people
7) if you chose to finance your purchase, you were given all documentation that outline the interest rates you are not locked in for 10 years as it is an open loan that can be paid off at anytime.

In summary, please reach out to our office to get your no heat issue rectified as well as getting you a copy of your rental return. We are truly sorry that you would not recommend our team as we take transparency and honesty extremely seriously at all levels of our organization.

Deep Gurung
Deep Gurung
1 review Mississauga, ON
10/10

Service

Mr. Zeeshan was of great help during the whole process. The process was smooth because of him.

Approximate cost of services:
$500.00
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Company Response

Thank you

Sonali Ghosalkar
Sonali Ghosalkar
1 review Mississauga, ON
10/10

They know their job well

Zeeshan was very accommodating and polite. He had thorough knowledge of what he was doing.

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
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Company Response

We are glad Zeeshan was able to help you out.

Dave
Dave
1 review Gravenhurst, ON
10/10

Heat Pump

I have had a great customer experience with Steven Wright and the installation team at LG Home Comfort. Steven met with me and walked me through the solution I needed for my home. Then the installation team arrived and did an amazing job installing our ductless mini splits matching our siding colour and cleaning up after the job.
A great experience from start to finish.

Approximate cost of services:
$25,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for sharing your experience

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about LG Home Comfort

Currently Offering 6 Months Payment Deferral on all New Installations Air Purification The air in your home, for the most part, is the same air being re-circulated over and over again - contaminants included. These contaminants include mold, viruses, pet dander, pollens and household toxins to name a few. There ...
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