Pegasus Appliance Repair

Appliance Repair
Hamilton ON L8S 4S3
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Appliance Repair
Pegasus Appliance Repair
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93%

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Reviews for Pegasus Appliance Repair

Average customer rating:
9.5 10 (108 reviews)

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tridair
tridair
0 reviews Hamilton, ON
10/10

Fast, efficient, and educational

Hamilton

Dimitri was fantastic. Arrived well within the time given, and identified the problem very quickly. He explained everything he was doing and what he found out, so I feel more knowledgeable about my fridge... and why I'm better off buying a new one than getting this repair. Then, since we had paid for the call, he offered to check out our other appliances if we wanted. Definitely recommend!

Approximate cost of services:
$90.00
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Company Response

We are happy to hear you had a great experience with us. We will let Dmitry know that you appreciated his service. We hope to see you back in the future.

Private User
Private User
Private User reviews Oakville, ON
10/10

Our go to appliance repair company

Appliance Repair review in Oakville

we used Pegasus a couple of time and it’s always a great experience. Honest and discreet when working at home. He would tell us when there is a part needed and how much it could cost before getting it.

Approximate cost of services:
$70.00
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Company Response

Thank you for a 10 star review and for being a loyal customer. It's great to hear that our team was able to help you out! Thank you for choosing Pegasus Appliance Repair and we hope to see you in the future if you need us.

Alex
Alex
0 reviews Burlington, ON
10/10

Fridge repaid done right and fast

Appliance Repair review in Burlington

Pegasus responded to the service request very quickly - within an hour of my initial request for service on HomeStars. the Technician Dmitry was very quick to come in. Dmitry has sent a number of text messages before coming in advising of his departure and progress to ensure that we were at home and ready for him. The part that needed a replacement was not available but Dmitry was able to purchase it the next day (Saturday!) and quickly install it the same day. Our fridge is 10+ years old but we are in no rush to replace it with a more contemporary 'disposable' model. Thanks to Dmitry and Pegasus ou fridge is running properly again

Approximate cost of services:
$350.00
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Joan in Toronto
Joan in Toronto
1 review Hamilton, ON
6/10

Good service but———..

Hamilton

I had this company service my washer and they did a good job but when they came for my first service call they said if I had them do the repairs that they would not charge me for my initial service call of $79. They did the repair and weeks later when my Visa bill came in we noticed that they DID charge for the initial service. Sounds complicated but clever of them how they snuck it in the bill in a way you would hardly notice. Read your final bill entirely even if it is on a mobile phone not paper and check your TOTAL amount not your BALANCE amount.

Approximate cost of services:
$400.00
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Company Response

Hi Joanne,

Thank you for at least appreciating the good service you got. We always do our best to keep our customers happy.

As for the payment, what you wrote is just not right.

We never charge more than we suppose to charge, it's just not how we work.

On the first visit we did the diagnostic and you were given an estimate for parts and labor and we charged you only for the service call because you weren't ready to decide.

After you called us and decided to proceed with repair we waived the service call and initial service call charge went towards the parts and labor estimate you were given on the first visit.

After the job was done, you only paid the REMAINING BALANCE.

WE NEVER CHARGED YOU FOR INITIAL SERVICE CALL

We tried to explain that to you a few times and wrote very detailed explanation emails. We can't explain it better and we apologize for that.

Hope to see you as our customer in the future

Thank you

Ann in Hamilton
Ann in Hamilton
2 reviews Burlington, ON
10/10

Repair oven

Appliance Repair review in Burlington

The serviceman was very polite and work was done quickly and efficiently.
I would call Pegasus again.

Approximate cost of services:
$415.00
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Company Response

Thank you Ann for taking the time to share your exprerince with Pegasus Appliance Repair. We highly appreciate it!

Private User
Private User
Private User reviews Mississauga, ON
2/10

Bad Experience

Mississauga

Rude Technician
Showed up the last minutes of the 4 hour window.
He had a condescending attitude towards anyone who attempts the DIY from YouTube videos.
When I asked questions he became rude and said do you want to fix it yourself?
He was very unprofessional!!
I would never use this company again

Approximate cost of services:
$90.00
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Company Response

Hi,

Thank you for taking the time and sharing your experience with us.
We're sorry for the bad experience you got and I can promise you that we'll do our best to improve.

However, a "condescending attitude towards anyone who attempts the DIY from YouTube videos" it's not what we have, there is nothing wrong with that.

We do service calls to diagnose the appliance and give you an estimate for repair. We apologize but doing service calls for explaining how you can repair it yourself is just not a part of our business model. For this you have DIY forums and Youtube videos.

I am sorry we didn't meet your expectations and hope you found a better match for your repair needs.

Thank you

Private User
Private User
Private User reviews Toronto, ON
10/10

Fridge and washer repair

Appliance Repair review in Toronto

From start to finish professional and personable. Could not recommend high enough and also reasonably priced.

Approximate cost of services:
$600.00
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Company Response

Thank you for your 10 star review and for choosing Pegasus Appliance Repair! We appreciate you as a customer.

Private User
Private User
Private User reviews Toronto, ON
10/10

Dishwasher repair

Appliance Repair review in Toronto

Response time was great, just 6 days from initial contact to full completion! I was very happy with Dimitri's work and his friendly and competent attitude. Thanks to the team and Dmitri !

Approximate cost of services:
$500.00
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Company Response

Thank you so much for a 10 star! It's great to hear that our team was able to help you out! Thank you for choosing Pegasus Appliance Repair and we hope to see you in the future if you need us.

Douglas
Douglas
1 review Hamilton, ON
8/10

Checking out portable washing machine

Appliance Repair review in Hamilton

The service man was very polite and nice and checked the machine and said that it would cost more to fix if the parts were available.

Approximate cost of services:
$89.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Burlington, ON
8/10

Refrigerator repair

Appliance Repair review in Burlington

Flexible scedule for a technician withafter standard hours, Diagnosed quickly, repaired and still working...so far so good and still running

Approximate cost of services:
$300.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pegasus Appliance Repair

Pegasus Appliance Repair is a locally owned Hamilton area appliance repair company that’s here to help you when you need us most.

Our number one objective is getting your appliances fixed as quickly and as affordably as possible so that you can go back to living your life.

We are here to help throughout the COVID-19 health crisis.
Pegasus Appliance Repair remains available for service calls across the 7 days a week across the Greater Hamilton region.
Your safety is our top priority, so we continue to follow provincial health guidelines.
When we arrive at your home, we'll practice physical distancing, wash our hands on arrival, and disinfect any surfaces we touch.
We wish everyone nothing but the best health.
(289) 812-8120

CATEGORIES
Appliance Repair, Appliance Retailers, and Vacuum Sales & Service
SERVICES
Fridge Repair, Washer Repair, Dryer Repair, Dishwasher Repair, Stove Repair, Oven Repair, Microwave Repair, Dishwasher Installation
BRANDS
Admiral, AEG, Amana, Ariston, Bertazzoni, Bloomberg, Bosch, Dacor, Danby, Fisher & Paykel, Frigidaire, GAGGENAU, GE, Haier, Hardwick, Hotpoint, Huebsch, Inglis, Jenn-Air Kelvinator, Kenmore, KitchenAid, LG, Magic, Chef, Maytag, Miele, Moffat, Norge, Roper, Samsung, Speed Queen, Sub-Zero Thermador, Viking, Westinghouse, Whirlpool, Wolf
WEBSITE
https://pegasusappliancerepair.ca/
YEAR ESTABLISHED
2019
PAYMENT METHOD
Credit, Debit, Cash, Check, E-transfer
LICENSES
Fully Licensed
MEMBERSHIPS
BBB Accredited
LIABILITY INSURANCE
Yes
WARRANTY TERMS
Up to 90 days warranty for repairs
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