Appliance Matters

I really appreciated Mikes work today. He explained what was causing the issue and also gave me some great tips. Ill definitely call again if I need anything!

My fridge was leaking and flooding my hardwood floors. Two men came to my home to diagnose the problem and it was their professional opinion that the water was soaking the floor from the pipes beneath the floor and it was a plumber I needed. There were no pipes spraying or splashing. Not only did these guys not know about appliances but they dont seem to know anything about gravity either. They charged me $80 for Diagnosing the problem. Needless to say I need to get somebody else in to diagnose and fix the water system in the fridge.

I was given a time frame for the repair and Joey arrived when expected. He was friendly and professional. The fridge was repaired quickly. I would highly recommend Appliance Matters!

I got my dryer broken and I got their guy to fix it, he told me there is a part that need to be replaced but he doesn't have it and he can fix the existing one for now and if it didn't work I can call them. It got broken after four months and they refused to carry responsibility because it is out of warranty and I paid another 300$.
Three months later it got broken again and they refused to carry responsibility because it was three months and two days and their warranty is just three months.

After being quoted a diagnosis fee of $80, which would then be applied to the flat repair fee of $150 (plus parts), the technician arrived on time. But then it got uncomfortable. He spent the first half hour blaming me and the plumbing for the issue. Then I convinced him to keep looking and he found something in the drain pipe that he removed. It was still not the problem. He told me that diagnosing my machine had now made him late for the rest of his appointments and he quickly diagnosed it as the drain motor, and that the office would get back to me with the part cost and schedule the repair. Well I have spent 2 days trying to get this information from the 'office' while trying to make myself heard over extremely loud background noise. When I finally asked for the parts information they then told me it would be $170 to repair, which is more than the quoted amount. They also told me the part is not available in Calgary (although I am not convinced they looked very hard) and that it would have to be ordered from Korea. I believe that this is the old bait and switch situation where they quote a low diagnosis and repair fee, but they up the charge when they diagnose it. I have no confidence that it is even diagnosed correctly. I expressed my concerns to the office and their customer service was lacking. I asked to escalate my concerns to a supervisor and they told me OK, will get them to call you later. I have still not heard from them...a week later.
Furthermore, the tech/owner did not even do a diagnostic on the machine, a process that can easily be found online. Instead he made me sit with him while he ran full cycles. And he wondered why he was behind schedule...
And subsequently, I have had another appliance tech come in who did run a diagnostic and fixed the problem without any major repair, but just by running the diagnostic was able to fix it.

Our washing machine broke a week after our son was born. Not a great time! Appliance matters were the only company that could do next day. Joey quickly diagnosed the issue and parts were ordered. When they arrived he returned and quickly installed. He was very professional, very knowledgeable. I will use them again in the future and would highly recommend them

Joey came out on short notice to repair the pump on our washing machine. He had the parts on hand and was able to fix the problem quickly and efficiently.
He was friendly yet professional.
I would definitely recommend him.

Joy came promptly and did a conscientious and professional job,taking off the wall oven door & dismantling the glass to clean the inside. his work was efficient and well done. I would recommend this company.

Prompt service from Joey. Came to the house, diagnosed fan issue. Had to wait for part from supplier for several days but Joey was back quickly and did the replacement.
Fridge has run perfectly since.
Big thanks to Joey.

Simple repair needed to replace thermostat on dryer. Joey phoned ahead, arrived promptly, courteous and friendly, did quick diagnosis and replaced burnt out thermostat. He also gave good advice on washers and dryers. Good value. Thank you so much for your help!