Rockwood Kitchens

Kitchen & Bathroom - Cabinets & Design
Barrie ON L4N 8X1
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Reviews for Rockwood Kitchens

Average customer rating:
9.3 10 (127 reviews)

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Private User
Private User
Private User reviews Old Toronto, ON
10/10

Great cabinets, Great Design, Great Support

The cabinets are high quality but the real magic here is the free kitchen design service and the very knowledgeable, helpful designer - Vân - who understood what we wanted, asked us all the right questions, and came up with a complete solution to our needs. We picked up the cabinets flat packed to minimize cost and were also impressed by the helpful and knowledgeable warehouse staff.

Approximate cost of services:
$2,800.00
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Company Response

Thank you so much for your kind words! 😊 We're delighted to hear that you're happy with the cabinets and had such a positive experience with our free kitchen design service. Vân is truly amazing at bringing visions to life, and we’re thrilled she was able to create the perfect solution for your needs.

We also appreciate your feedback about our warehouse team—it’s great to know they made your experience seamless! Enjoy your new kitchen, and don’t hesitate to reach out if you need anything in the future. ✨

nancy.sander60
nancy.sander60
1 review Cobourg, ON
9/10

Very satisfied

Once we said yes to the design everything went like clockwork. Fatima the designer was so patient and helpful in redesigning our space. Then came the delivery of all the cabinets & final measurements for the countertop, after the installation of the bottom cupboards the countertop & sink was installed (a perfect fit), then the top cupboards went up followed by trim and finishing touches (James is so skilled). When issues arose during installation James & Fatima worked together to resolve them and we were consulted. Every team member we met was courteous and professional. Having no experience renovating a kitchen it was daunting but Fatima & James made it a great experience. We also appreciated that they are open to using products they don't carry (eg blind cabinet organizers, sink, etc) and they even made our trim design come to life. Although the company should consider giving credit back for not using their sink/lazy Susan. Regardless our experience was very positive and we are very happy with our new kitchen!

Approximate cost of services:
$19,000.00
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Company Response

Thank you so much for your thoughtful review! We're thrilled to hear that your experience with us went smoothly from start to finish. Fatima and James will be so pleased to know that their hard work and dedication made your kitchen renovation such a positive experience. We pride ourselves on having a team that is not only skilled but also collaborative, ensuring every detail is just right.

It's great to hear that you felt supported throughout the process, especially since kitchen renovations can indeed feel overwhelming. We're glad that you appreciated our flexibility with products and custom touches like your trim design.

We provide certain products as part of a complete package for your kitchen design. While we are happy to accommodate personal preferences and allow the use of alternative products, we are unable to issue credits for any of the included items that are not used, as they are part of the overall package provided at no additional cost.

Thank you again for choosing us, and we hope you enjoy your beautiful new kitchen for years to come!

Private User
Private User
Private User reviews Uxbridge, ON
10/10

Kitchen

Customer service was excellent the best i have ever seen also the installers were punctual and professional and punctual
I would recommend Rockwood kitchens anytime

Approximate cost of services:
$1,600,000.00
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Company Response

Thank you so much for your fantastic review! We're delighted to hear that you had such a great experience with our customer service and installation team. Punctuality and professionalism are priorities for us, and we're thrilled that it made a difference for you. Your recommendation means the world to us, and we’re grateful for your support. If you ever need anything in the future, don’t hesitate to reach out—we’d be happy to help!

Private User
Private User
Private User reviews Waterloo, ON
10/10

kitchen renovation

Amazing job with professional people, reliable, flexible, knowledgeable.
Sara Watson is the best designer, patient, talented and ready to help.
Brian and Chelsea and Vu completed the job with passion.
Thank you to the whole team of Rockwood kitchens.
I recomand this company to my friends and other people.

Approximate cost of services:
$20,000.00
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Company Response

Thank you so much for your amazing review! We're absolutely thrilled to hear about your positive experience with our team. Sara, Brian, Chelsea, and Vu will be over the moon to know that their passion and hard work made such a difference. We’re so proud of our dedicated team, and it’s wonderful to know they exceeded your expectations. Your recommendation means the world to us, and we’re grateful for your trust. If you or your friends ever need anything else, we’re always here to help!

JudyLev
JudyLev
1 review Carlisle, ON
10/10

New kitchen, laundry and bathroom cabinets

Great Experience with the entire RockWood Kitchens team! Nya & Kaleigh, my kitchen designers, was absolutely fabulous in providing me with different options and layouts that would work for my kitchen, laundry and bathroom renovations. Yes, RockWood is even great for bathroom and kitchen cabinets! They ensured that every step of the way would run smoothly and double measured everything. The installation tech, Mike, was just as fantastic with an end result looking like a bespoke custom kitchen. I could not be more happy and would highly recommend RockWood. A big thank you to Nya, Kaleigh and the entire team for all your hard work.

Approximate cost of services:
$50,000.00
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Company Response

Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a great experience with our team. Nya, Kaleigh, and Mike will be delighted to know their hard work made a difference in your kitchen, laundry, and bathroom renovations. Ensuring a smooth process and delivering high-quality results is always our goal, and we're so happy you're pleased with the outcome! It was a pleasure working with you, and we truly appreciate your recommendation. Please don't hesitate to reach out if you need anything in the future!

sherry.blaney
sherry.blaney
1 review , ON
9/10

Kitchen Reno

Good product, service and price for all work that was done.
I would recommend Rockwood Kitchens to others.

Approximate cost of services:
$25,000.00
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Company Response

Thank you so much for your kind words! We’re thrilled to hear that you were satisfied with our product, service, and pricing. It was a pleasure working on your project, and we’re grateful for your recommendation. If you ever need anything else, don’t hesitate to reach out. We look forward to working with you again in the future!

Manndi in Barrie
Manndi in Barrie
2 reviews Barrie, ON
0/10

Kitchen Install

Absolute nightmare. I cry everytime I enter my kitchen. There are chips in all the cut spacer pieces because the angry installer used the wrong cutting blade . So many mistakes were made. The " new" kitchen looks like a reused kitchen. It is crooked and chipped. The framing around microwave fell off a few weeks after install.

Rockwood takes all your money before insall so you have no recourse. They wanted to cover up the chips with some pieces if wood. I refused because it would look terrible. The spacers under the crown molding have all turned yellow against the white cabinets.

Eventually they refunded a miniscule amount of money and replaced the glass cabinet doors after I cut myself on the exposed sharp edges but ii still have to live with this horrible kitchen.

Approximate cost of services:
$14,000.00
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Company Response

Dear Manndi,

We are sorry to hear that you are feeling unhappy with your kitchen. We apologize for any frustration or dissatisfaction you have felt, and would like the opportunity to address some concerns directly.

We take full responsibility for ensuring that our clients are satisfied and to ensure each concern is taken seriously, we offer solutions to move forward. It is important to clarify that after our installation was completed, we conducted a thorough inspection with you and every solution was agreed upon.

For your specific kitchen, you required a modern look for the mouldings, so we tried using our filler material to create a straight trim with no added detail as per your request. The filler material chipped as it was being used and mitered in an area that is not specified for this trim.

Alternative trim material, replacement material and service was offered complimentary to replace and rectify all discrepancies. As noted, you did not want us to return to complete further work at your home, so compensation + self-replacement of the glass doors was agreed upon.
RockWood Kitchens takes pride in our work and customer service; we do our very best to rectify any issues that may arise. We remain committed to assisting you in any way we can. Please reach out to customer service (customerservice@rockwoodkitchens.ca) if you would like any further concerns addressed.
Thank you for your feedback, and we hope to resolve this matter to your satisfaction.

Best regards,
RockWood Kitchens Team

Private User
Private User
2 reviews Ajax, ON
10/10

Kitchen counter top and back splash

Our experience with Rockwood kitchens was fantastic started off with rylee who was great then finished up with julia who took over after rylee left she never missed a beat picking up where rylee left off. Product and installation was amazing great team at Rockwood kitchens would highly recommend.
Great work by ly his measuring of template was outstanding everything fit like a glove

Approximate cost of services:
$6,300.00
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Company Response

Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with Rockwood Kitchens. Rylee and Julia are both fantastic members of our team, and we’re glad they were able to make your project run smoothly. We’ll be sure to pass along your kind words to both of them, as well as to Ly for his outstanding work.

It means a lot to us that you would recommend Rockwood Kitchens, and we’re delighted that you’re so happy with the product and installation. If you ever need anything in the future, don’t hesitate to reach out — we’re always here to help!

Best regards,
The RockWood Kitchens Team

Private User
Private User
Private User reviews Aurora, ON
10/10

Kitchen Renovation

Rockwood team are extremely professional, knowledgeable and supportive. Emily (designer) was a dream to work with and was able to articulate my vision. Chris (installer) was very personable and ensured that the installation exceeded my expectations. Tamara (photographer) was very friendly and made it very easy to complete the testimonial. I would definitely recommend the Rockwood team for your home renovations. Thanks again Emily, Chris and Tamara.

Approximate cost of services:
$40,000.00
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Company Response

Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with the RockWood Kitchens team. Emily, Chris, and Tamara truly appreciate your kind words, and we're thrilled that we could bring your vision to life. It was a pleasure working with you, and we're so happy that the installation exceeded your expectations. Thanks again for recommending us—we're grateful for your trust! Enjoy your beautifully renovated space!

Warm regards,
The RockWood Kitchens Team

Private User
Private User
Private User reviews Orangeville, ON
0/10

White shaker style kitchen

I ordered a white shaker style kitchen in August 2022.

Less than a year after the cabinets were installed I was already having problems.

The dovetail joints have all been separating causing the drawers to stay open all the time.

Stay away from Rockwood Kitchens if you want more than 3-5 years from your new kitchen.

Approximate cost of services:
$12,500.00
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Company Response

Thank you for sharing your feedback with us. We are genuinely sorry to hear about the issues you've experienced with your kitchen cabinets. We understand how frustrating it must be to deal with such problems, especially after making a significant investment.

We take quality and customer satisfaction very seriously at RockWood Kitchens. Our goal is to provide products that stand the test of time, and it is clear that we have fallen short in this instance. We would like to address your concerns and find a satisfactory resolution.

Could you please provide us with your order number and contact information? Our customer service team will reach out to you promptly to discuss the situation further and arrange for any necessary repairs or replacements. You may also reach out to us directly at 905-886-8920 EXT. 413

We appreciate your patience and understanding as we work to make this right. Thank you for giving us the opportunity to improve our services and products.

Sincerely,

Customer Service Team
RockWood Kitchens

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Rockwood Kitchens

Your dream kitchen is more affordable than you think! ☆ ☆ ☆ ☆ ☆

RockWood Kitchens specializes in premium wood cabinets, stone countertops, bathroom vanities, sinks and hardware. Our in-house team of experts makes renovating your kitchen easy with free designs and quotes tailored to your style and budget, professional installation, and outstanding customer service.

Right now 10x10 kitchens start at just $5999 including...

✓ Premium wood cabinets
✓ Quartz countertops
✓ A stainless steel sink
✓ Professional installation

Join thousands of Canadians and get the high-quality kitchen of your dreams, without the high price tag.

Start with your free design and quote today by visiting our website or one of our 9 showrooms in southern Ontario - no appointment necessary!

CATEGORIES
Kitchen & Bathroom - Cabinets & Design, Countertops, and Kitchen Planning & Renovation
PRODUCTS
solid wood cabinets, manufactured quartz, quartzite, sinks, and hardware.
SERVICES
Kitchen design, bathroom cabinetry design, cabinet assembly, cabinet delivery, cabinet installation, quartz and granite countertop fabrication and installation. ***Please note we only work with products sold by RockWood Kitchens
WEBSITE
https://www.rockwoodkitchens.ca/current-promotions-2/
YEAR ESTABLISHED
2010
NUMBER OF EMPLOYEES
65
PAYMENT METHOD
Cash, Cheque, Visa, Mastercard, Etransfer
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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