Rockwood Kitchens

Kitchen & Bathroom - Cabinets & Design
Barrie ON L4N 8X1
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Reviews by rating (past 12 months)
Best of 2021 winner 2 timesBest of 2021winner 2 times

Reviews for Rockwood Kitchens

Average customer rating:
9.8 10 (91 reviews)

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Colleen P.
Colleen P.
12 reviews Innisfil, ON
10/10

Kitchen reno

We are extremely happy with our Rockwood Kitchen and have had great experiences from all involved. Installer Damien excelled at his work and to the details of the install. Our designer Desirae brought our vision to life with her excellent talent in design and was able to answer all of our questions and concerns.

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Company Response

Thank you so much Colleen for you wonderful and kind words! We are glad you are happy with your overall experience :)

Ann MSF
Ann MSF
1 review Toronto, ON
10/10

Butler's Pantry and Kitchen Counters

I dreamed of putting in a butler's pantry for years, we had an unused space off our kitchen that was the worst room in the house, now it's the best room. Working with our designer Desirae made my dream come true. She knew her product, was very patient even though I changed things at least 5 times and most of all, responded to my emails and phone calls immediately, she was a pleasure to work with. Rockwood has a quality cabinet at affordable prices, we were quoted more money for mdf cabinets whereas these are wood. We decided to save money by assembling and installing ourselves. I know there are glitches to every renovation and this was no exception, however Rockwood and Desirae went above and beyond to make sure we were happy, besides a quality product that is what makes a 5 star company and designer. We love our finished product. With the money we saved we were able to upgrade our kitchen counters (existing kitchen).

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Adrienne in Collingwood
Adrienne in Collingwood
0 reviews Innisfil, ON
10/10

Amazing service and quality!

We worked with Megan from the Barrie showroom. We had a flood in our kitchen, and had a very limited budget. With Megan's help, we managed to pull together a beautiful kitchen which surpassed the appearance and quality of our previous kitchen by quite a lot! The cabinets are gorgeous and well-made, and the quartz countertop is stunning. The service was amazing. Megan put up with my endless questions, and everyone involved in the process was very professional. If we're ever in a position to renovate a kitchen again, we will definitely be returning to Rockwood Kitchens.

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Company Response

Thank you so much for such a kind review for Megan and RockWood Kitchens! We will be sure to pass along the message and hope to work with you again in the future. Thank you again for choosing us in your kitchen renovations! :)

Private User
Private User
Private User reviews Newmarket, ON
10/10

Kitchen Renovation

Erin was a pleasure to work with, and exceptionally attentive to our questions and needs! She was available to support as needed. Trevor is a fine carpenter who worked hard to customize the cabinets to our kitchen nuances, while Ly and the granite team were fabulous. A fantastic experience all around. Thanks so much!

Tim

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Company Response

Thank you so much Tim! We appreciate your kind words and will pass the message along to Erin and the rest of the team. We hope you enjoy your beautiful new kitchen!

Kathy in Toronto
Kathy in Toronto
0 reviews Burlington, ON
10/10

Kitchen Renovation

After a disappointing design appointment with a big box company, I was referred to Rockwood Kitchens. From the first phone call for general information to completion of the project, I have nothing but great things to say about the job that Rockwood Kitchens performed with my condo kitchen renovation.

Through a pandemic, lockdown, maternity leave transition, and installation “hiccup”, my designer Komal (Brampton) was able to seamlessly provide amazing service to ensure that I was happy. She was patient and understanding as my ideas and desires for the perfect kitchen evolved. She was easy to work with, professional and responsive with all aspects of the project and I valued her expertise in recommending finishes and final hardware choices. But a perfect design does not come to reality without installers, and the installers assigned to my project were amazing, specifically Brian. He was highly experienced, professional, informed and was always able to answer any of my questions while onsite.

The overall quality and price of the cabinets and countertop that Rockwood Kitchens installed exceeded by expectations and "WOW" the finished result is exactly what Komal designed for me. I would highly recommend Rockwood Kitchens to family and friends, in fact, to anyone. Thanks Rockwood Kitchens!

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Company Response

Hi Kathy!
Thank you so much for such a kind review - we appreciate this very much. We will be sure to pass this message along to Komal and the rest of the RockWood team. If you need anything in the future, please do not hesitate to reach out to us!

Karl
Karl
3 reviews Barrie, ON
10/10

Great Customer Service and Professional Installation

We are thrilled with our new kitchen from Rockwood Kitchens. Desirae at the Newmarket showroom was amazing to work with. Her design was well thought out and suited our needs perfectly. Desirae was extremely patient as we changed our minds on the different aspects of the design. She was always very responsive to our questions or making changes by email. We felt confident in her advice and the result is excellent.

The Rockwood Kitchen installation was completed on-time and as promised. The attention to detail by our installer was professional and you could tell he took pride in his workmanship. In fact, there was some minor damage to one of the tall cabinets, something that we may not have noticed ourselves but immediately he called the warehouse and had another cabinet shipped out to replace it.

The post-installation follow-up was superb. We encountered a colour match issue with one small section of our quartz countertop and Rockwood did not hesitate to replace it.

Amazing staff and truly a pleasure to work with, from the initial design to the post-installation customer service.

Karl & Kathy
Stouffville

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Company Response

Hello Karl and Kathy!
Thank you so much for such a kind and detailed review. We will be sure to pass this along to Desirae and the rest of the RockWood team. We hope you enjoy your beautiful new kitchen!

Private User
Private User
Private User reviews Georgina, ON
10/10

Kitchen install

Desirae was excellent. Patient and answered all my questions. I love the kitchen. My wife really loves it. Everyday she smiles just by walking into it. We are very satisfied with the install and the kitchen. Great job.

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Company Response

Thank you so much for your kind words! We will pass this message along to Desirae. Enjoy your beautifully designed new kitchen!

Private User
Private User
Private User reviews Barrie, ON
0/10

Disappointed

From the day i walked into there showroom everything was good as i thought, the price has changed 3 times thru out the process from mistakes on there side. One of the big disappointment was when 2 people from there office came to measure the cabinets, it wasn't the installer or warehouse making the cabinets, these where office people that had no clue what i wanted even no the deal was made with sales person and myself measurements and drawings. They told me what cabinets i was getting that where not even close to the drawings. The office person demanded that this is the only way to do it, well after 1 hour of showing them what they had and how it fits in my kitchen she agreed. Then when the cabinets came they where the wrong size, Thank god to the hired contractor made things work and went to get the proper cabinets, it was a 3 day instantiation instead of a 1 day instantiation for the cabinets and i had to baby sit. while he was installing the cabinet doors a number of them where badly finished and had to be replaced, a few months go by and my cabinet door center part started to shrink and i can see a different color so they had to get replaced, some of the doors while opening hit the other doors, they didn't have the proper hinges or use them, only 1 style of hinges (WOW) just over 1 year my other cabinet doors started to shrink and they told me to bad your warranty is 1 year, no one there would call me back or deal with the situation thru my experience with them. 2 years after no one has returned my call or want to deal with this. Very sad and it wasn't a lot cheaper than a real kitchen guy that i got a quote from, a kitchen company who comes to your home who is actually building your kitchen, not office people who think they no by reading a tape measure. Terrible experience for a small to medium basic kitchen, I also told them that i have rental property with 4 kitchens to be replaced and they didn't care so i gave my business to someone else, as well family members went else where. They didn't care. Do your homework because there is a difference with a real kitchen company who comes to look and build it for you them selves.

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Company Response

Hello,
At Rockwood Kitchens we pride ourselves in our customer service and taking the extra step to make everyone of our clients happy.
If you would like to speak to us about your concerns, please contact us-at info@rockwoodkitchnes.ca- and we can discuss it further.

Derek/Amy
Derek/Amy
0 reviews Oshawa, ON
8/10

Kitchen Renovation

We had heard good things about Rockwood Kitchens and they did not disappoint. We worked closely with designer Kelsee who was a great help throughout the entire process. We are very happy with the end product. Thanks Rockwood.

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Company Response

Thank you Derek and Amy for your kind review! We have passed the message along to Kelsee and the RockWood Team. Please let us know if you need anything in the future! :)

cameron in Etobicoke
cameron in Etobicoke
0 reviews Toronto, ON
10/10

Kitchen design and install

We worked with Rockwood kitchens and designer Megan Doering. Outstanding products and prices as well as a designer who was an absolute pleasure to work with. Megan was on top of everything even suggesting items we had no idea about to make our kitchen amazing. Highly recommend both.

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Company Response

Thank you Cameron for your kind review! We have passed the message along to Megan and the RockWood Team. Please let us know if you need anything in the future! :)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Rockwood Kitchens

Since 2010 RockWood Kitchens’ mission has been to provide south-central Ontario with the highest of quality cabinets and countertop at the lowest prices and our team of friendly and highly qualified interior designers, cabinet assemblers, installers, and delivery guys are all there to make getting your dream kitchen easy and enjoyable from start to finish!

All of our kitchen cabinets are made up of solid maple or beech wood door, drawers, and face frames. Our drawer boxes are constructed using ½ “ dovetailed maple with full extension glides and a soft closing mechanism and our cabinet boxes are made of solid plywood (no particle board), veneered and finished inside and out.

We also supply a vast range of stone countertops to choose from which we fabricate at our Woodbridge location. Whether you are looking for a beautiful and unique granite countertop or quartz with all the beauty and none of the hassle of marble, we’ve got you covered.

Lastly we’ve got you covered for everything including the kitchen sink! We offer a large selection of handles, knobs, and stainless steel sinks at discounted prices when you purchase your kitchen through us.

Contact us or visit one of our showrooms today and let us help you fall in love with your home all over again! We have 10 showrooms located in Barrie, Newmarket, Pickering, Peterborough, Cambridge, Woodbridge (North Toronto), Concord (Vaughan), Mississauga, Brampton, and Oakville.

CATEGORIES
Kitchen & Bathroom - Cabinets & Design
PRODUCTS
solid wood cabinets, manufactured quartz, quartzite, sinks, and hardware.
SERVICES
Kitchen design, bathroom cabinetry design, cabinet assembly, cabinet delivery, cabinet installation, quartz and granite countertop fabrication and installation. ***Please note we only work with products sold by RockWood Kitchens
WEBSITE
https://www.rockwoodkitchens.ca
YEAR ESTABLISHED
2010
NUMBER OF EMPLOYEES
65
PAYMENT METHOD
Cash, Cheque, Visa, Mastercard, Etransfer
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.