Rockwood Kitchens

Thank you so much for your kind words! 😊 We're delighted to hear that you're happy with the cabinets and had such a positive experience with our free kitchen design service. Vân is truly amazing at bringing visions to life, and we’re thrilled she was able to create the perfect solution for your needs.

We also appreciate your feedback about our warehouse team—it’s great to know they made your experience seamless! Enjoy your new kitchen, and don’t hesitate to reach out if you need anything in the future. ✨

Thank you so much for your thoughtful review! We're thrilled to hear that your experience with us went smoothly from start to finish. Fatima and James will be so pleased to know that their hard work and dedication made your kitchen renovation such a positive experience. We pride ourselves on having a team that is not only skilled but also collaborative, ensuring every detail is just right.

It's great to hear that you felt supported throughout the process, especially since kitchen renovations can indeed feel overwhelming. We're glad that you appreciated our flexibility with products and custom touches like your trim design.

We provide certain products as part of a complete package for your kitchen design. While we are happy to accommodate personal preferences and allow the use of alternative products, we are unable to issue credits for any of the included items that are not used, as they are part of the overall package provided at no additional cost.

Thank you again for choosing us, and we hope you enjoy your beautiful new kitchen for years to come!

Thank you so much for your fantastic review! We're delighted to hear that you had such a great experience with our customer service and installation team. Punctuality and professionalism are priorities for us, and we're thrilled that it made a difference for you. Your recommendation means the world to us, and we’re grateful for your support. If you ever need anything in the future, don’t hesitate to reach out—we’d be happy to help!

Thank you so much for your amazing review! We're absolutely thrilled to hear about your positive experience with our team. Sara, Brian, Chelsea, and Vu will be over the moon to know that their passion and hard work made such a difference. We’re so proud of our dedicated team, and it’s wonderful to know they exceeded your expectations. Your recommendation means the world to us, and we’re grateful for your trust. If you or your friends ever need anything else, we’re always here to help!

Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a great experience with our team. Nya, Kaleigh, and Mike will be delighted to know their hard work made a difference in your kitchen, laundry, and bathroom renovations. Ensuring a smooth process and delivering high-quality results is always our goal, and we're so happy you're pleased with the outcome! It was a pleasure working with you, and we truly appreciate your recommendation. Please don't hesitate to reach out if you need anything in the future!

Thank you so much for your kind words! We’re thrilled to hear that you were satisfied with our product, service, and pricing. It was a pleasure working on your project, and we’re grateful for your recommendation. If you ever need anything else, don’t hesitate to reach out. We look forward to working with you again in the future!

Dear Manndi,

We are sorry to hear that you are feeling unhappy with your kitchen. We apologize for any frustration or dissatisfaction you have felt, and would like the opportunity to address some concerns directly.

We take full responsibility for ensuring that our clients are satisfied and to ensure each concern is taken seriously, we offer solutions to move forward. It is important to clarify that after our installation was completed, we conducted a thorough inspection with you and every solution was agreed upon.

For your specific kitchen, you required a modern look for the mouldings, so we tried using our filler material to create a straight trim with no added detail as per your request. The filler material chipped as it was being used and mitered in an area that is not specified for this trim.

Alternative trim material, replacement material and service was offered complimentary to replace and rectify all discrepancies. As noted, you did not want us to return to complete further work at your home, so compensation + self-replacement of the glass doors was agreed upon.
RockWood Kitchens takes pride in our work and customer service; we do our very best to rectify any issues that may arise. We remain committed to assisting you in any way we can. Please reach out to customer service (customerservice@rockwoodkitchens.ca) if you would like any further concerns addressed.
Thank you for your feedback, and we hope to resolve this matter to your satisfaction.

Best regards,
RockWood Kitchens Team

Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with Rockwood Kitchens. Rylee and Julia are both fantastic members of our team, and we’re glad they were able to make your project run smoothly. We’ll be sure to pass along your kind words to both of them, as well as to Ly for his outstanding work.

It means a lot to us that you would recommend Rockwood Kitchens, and we’re delighted that you’re so happy with the product and installation. If you ever need anything in the future, don’t hesitate to reach out — we’re always here to help!

Best regards,
The RockWood Kitchens Team

Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with the RockWood Kitchens team. Emily, Chris, and Tamara truly appreciate your kind words, and we're thrilled that we could bring your vision to life. It was a pleasure working with you, and we're so happy that the installation exceeded your expectations. Thanks again for recommending us—we're grateful for your trust! Enjoy your beautifully renovated space!

Warm regards,
The RockWood Kitchens Team

Thank you for sharing your feedback with us. We are genuinely sorry to hear about the issues you've experienced with your kitchen cabinets. We understand how frustrating it must be to deal with such problems, especially after making a significant investment.

We take quality and customer satisfaction very seriously at RockWood Kitchens. Our goal is to provide products that stand the test of time, and it is clear that we have fallen short in this instance. We would like to address your concerns and find a satisfactory resolution.

Could you please provide us with your order number and contact information? Our customer service team will reach out to you promptly to discuss the situation further and arrange for any necessary repairs or replacements. You may also reach out to us directly at 905-886-8920 EXT. 413

We appreciate your patience and understanding as we work to make this right. Thank you for giving us the opportunity to improve our services and products.

Sincerely,

Customer Service Team
RockWood Kitchens