From the day i walked into there showroom everything was good as i thought, the price has changed 3 times thru out the process from mistakes on there side. One of the big disappointment was when 2 people from there office came to measure the cabinets, it wasn't the installer or warehouse making the cabinets, these where office people that had no clue what i wanted even no the deal was made with sales person and myself measurements and drawings. They told me what cabinets i was getting that where not even close to the drawings. The office person demanded that this is the only way to do it, well after 1 hour of showing them what they had and how it fits in my kitchen she agreed. Then when the cabinets came they where the wrong size, Thank god to the hired contractor made things work and went to get the proper cabinets, it was a 3 day instantiation instead of a 1 day instantiation for the cabinets and i had to baby sit. while he was installing the cabinet doors a number of them where badly finished and had to be replaced, a few months go by and my cabinet door center part started to shrink and i can see a different color so they had to get replaced, some of the doors while opening hit the other doors, they didn't have the proper hinges or use them, only 1 style of hinges (WOW) just over 1 year my other cabinet doors started to shrink and they told me to bad your warranty is 1 year, no one there would call me back or deal with the situation thru my experience with them. 2 years after no one has returned my call or want to deal with this. Very sad and it wasn't a lot cheaper than a real kitchen guy that i got a quote from, a kitchen company who comes to your home who is actually building your kitchen, not office people who think they no by reading a tape measure. Terrible experience for a small to medium basic kitchen, I also told them that i have rental property with 4 kitchens to be replaced and they didn't care so i gave my business to someone else, as well family members went else where. They didn't care. Do your homework because there is a difference with a real kitchen company who comes to look and build it for you them selves.
- Company Response
At Rockwood Kitchens we pride ourselves in our customer service and taking the extra step to make everyone of our clients happy.
If you would like to speak to us about your concerns, please contact us-at email@example.com- and we can discuss it further.