Absolute nightmare. I cry everytime I enter my kitchen. There are chips in all the cut spacer pieces because the angry installer used the wrong cutting blade . So many mistakes were made. The " new" kitchen looks like a reused kitchen. It is crooked and chipped. The framing around microwave fell off a few weeks after install.
Rockwood takes all your money before insall so you have no recourse. They wanted to cover up the chips with some pieces if wood. I refused because it would look terrible. The spacers under the crown molding have all turned yellow against the white cabinets.
Eventually they refunded a miniscule amount of money and replaced the glass cabinet doors after I cut myself on the exposed sharp edges but ii still have to live with this horrible kitchen.
- Approximate cost of services:
- $14,000.00
- Company Response
Dear Manndi,
We are sorry to hear that you are feeling unhappy with your kitchen. We apologize for any frustration or dissatisfaction you have felt, and would like the opportunity to address some concerns directly.
We take full responsibility for ensuring that our clients are satisfied and to ensure each concern is taken seriously, we offer solutions to move forward. It is important to clarify that after our installation was completed, we conducted a thorough inspection with you and every solution was agreed upon.
For your specific kitchen, you required a modern look for the mouldings, so we tried using our filler material to create a straight trim with no added detail as per your request. The filler material chipped as it was being used and mitered in an area that is not specified for this trim.
Alternative trim material, replacement material and service was offered complimentary to replace and rectify all discrepancies. As noted, you did not want us to return to complete further work at your home, so compensation + self-replacement of the glass doors was agreed upon.
RockWood Kitchens takes pride in our work and customer service; we do our very best to rectify any issues that may arise. We remain committed to assisting you in any way we can. Please reach out to customer service (customerservice@rockwoodkitchens.ca) if you would like any further concerns addressed.
Thank you for your feedback, and we hope to resolve this matter to your satisfaction.Best regards,
RockWood Kitchens Team