Factory Direct Appliance Service

Appliance Repair
Toronto ON M5V
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Appliance Repair
Factory Direct Appliance Service
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97%

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Reviews for Factory Direct Appliance Service

Average customer rating:
10 10 (45 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Incredible service in a trying time

My 20-year-old washer/dryer was due for some roller replacement, but I kept putting it off--until, in the midst of the pandemic, the washer also started having some drainage issues. You can't social distance at a laundromat, and no appliance stores are open right now, so I consulted Homestars. Factory Direct seemed both reliable and geographically advantageous, so Merv's was the first business we called on a Friday morning. I figured we'd be lucky if we could get it serviced in a week or two, but Merv came over about an hour later, swiftly diagnosed the problems and solutions, procured the parts over the weekend and came back to fix the thing the following Monday morning. Merv could not have been more courteous or professional, and he even Clorox-wiped everything (including the credit card machine) afterwards. Since I had two issues going it was a pricey repair, but under the circumstances it was worth every penny.

Approximate cost of services:
$800.00
1 of 1 people found this review helpful.
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Company Response

Thank you so much for the kind words. It was the serve you.

Private User
Private User
Private User reviews Toronto, ON
10/10

Dishwasher Repair

Dishwasher was in disrepair. Merv came the next day with necessary part and had it fixed in no time!

Approximate cost of services:
$250.00
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Company Response

Thank you so much for the kind words. It was the serve you.

Greg
Greg
3 reviews Toronto, ON
10/10

Easter Sunday Fridge Defroster Repair

Great experience with Merv!

Fridge was gradually (over 4 days) getting less cold - decided on the morning of Easter to get some quotes (thinking we'd have to wait until Monday). Merv got back within 15 mins of the request going out to let us know he was not charging a premium rate for Easter Sunday, and was at our home in 2 hrs. Knew exactly what it likely was, did the diagnostics and he was right: the defrost timer/thermostat. He had the part with him and within another hour was completed.

He was prompt, really pleasant, incredibly conscientious (what with COVID lockdown and all) and took great care with everything.

Thank you Homestars for another great home maintenance project, and special thanks to Merv for taking pride in your work. We were very happy to have our fridge back up an running!

Approximate cost of services:
$300.00
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Company Response

Thank you so much for the kind words. It was the serve you.

Carlos
Carlos
2 reviews Toronto, ON
10/10

Fridge and Freezer repair

He was on time, professional, diagnosed the issues right away and repaired them quick at a reasonable rate. I would highly recommend Factory Direct Appliance Service for any repairs required.

Thanks

Approximate cost of services:
$200.00
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Company Response

Thank you so much for the kind words.

John
John
2 reviews Toronto, ON
10/10

Fridge repair, dryer repair

Fridge repair was over the holidays. Mere provided quick response and got the problem addressed quickly.

Approximate cost of services:
$650.00
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Company Response

Thank you so much for the kind words, It was a pleasure to serve you.

Rafael in Woodbridge
Rafael in Woodbridge
3 reviews Toronto, ON
10/10

New Dishwasher Installation

Very professional, arrived on time, completed the job in 1 hour, gave a tutorial for me and my wife by the end. I recommend Merv for anyone that need his services.

Approximate cost of services:
$180.00
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Company Response

Thank you so much for the kind words, It was a pleasure to serve you.

Hayley
Hayley
3 reviews Toronto, ON
10/10

Dishwasher Install and repair

Amazing! On time and professional with reasonable rates. Merv was a great choice for our appliance repair.

Approximate cost of services:
$200.00
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Company Response

Thank you so much for the kind words, It was a pleasure to serve you.

Steven O.
Steven O.
7 reviews Toronto, ON
10/10

Dryer repair

Very quick with good results will use again if required. Great communication on arrival time which is important to me.

Approximate cost of services:
$150.00
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Company Response

Thank you so much for the kind words, It was a pleasure to serve you.

Nillz
Nillz
0 reviews Mississauga, ON
10/10

Fridge Repair

Merv was amazing. Contacted him at 11pm at night, by 2pm the next day my frie gd was repaired. Will definitely reach out to him for all of my appliance repairs.

Approximate cost of services:
$300.00
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Company Response

Thank you so much for the kind words, It was a pleasure to serve you.

andrewcoppola
andrewcoppola
3 reviews Vaughan, ON
10/10

Dishwasher Repair

Originally called Merv to repair a dishwasher issue in Vaughan. Was quick to reply and setup the appointment. He was able to identify a complicated issue after a few visits and veteran troubleshooting.

Review has 1 previous version
Approximate cost of services:
$200.00
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Company Response

Thank you so much for the kind words, It was a pleasure to serve you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Factory Direct Appliance Service

Hi, I'm Merv! For over 37 years I’ve been repairing appliances. As a fully trained technician, I repair dishwashers, washers and dryers, stoves and refrigerators. Over the decades I’ve serviced almost every make in existence. And, I am confident I can fix yours. Call me for same day service.

For the recent seven years I was a service manager for the two largest appliance repair companies in the GTA.

Running busy appliance repair shops was fun… and very time-consuming.
The best part of my job is seeing customers like you go from worried to happy when their appliances were restored to good working order. I love what I do every day which is spend more of my time seeing satisfied customers.

Why call Merv at Factory Direct Appliance Service?
You’re better off with a former service manager coming to your house than just a regular technician, because…

Over the decades I’ve serviced almost every make in existence. I am confident I can fix yours.
Manufacturers send me service bulletins on high end and standard appliances that technicians don’t always see.

CATEGORIES
Appliance Repair
BRANDS
Whirlpool, Kenmore, Bosch, Maytag, KitchenAid, HotPoint, Samsung, Dacor
WEBSITE
https://fdapplianceservice.ca/
LIABILITY INSURANCE
Yes
WARRANTY TERMS
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