Factory Direct Appliance Service

My 20-year-old washer/dryer was due for some roller replacement, but I kept putting it off--until, in the midst of the pandemic, the washer also started having some drainage issues. You can't social distance at a laundromat, and no appliance stores are open right now, so I consulted Homestars. Factory Direct seemed both reliable and geographically advantageous, so Merv's was the first business we called on a Friday morning. I figured we'd be lucky if we could get it serviced in a week or two, but Merv came over about an hour later, swiftly diagnosed the problems and solutions, procured the parts over the weekend and came back to fix the thing the following Monday morning. Merv could not have been more courteous or professional, and he even Clorox-wiped everything (including the credit card machine) afterwards. Since I had two issues going it was a pricey repair, but under the circumstances it was worth every penny.