General Heating & Cooling

First of all - I'm happy that my new furnace works well and I appreciate the work that the workmen did. While they were at it, they also installed two extra vents in my basement. A lot of labour goes into installing a high-efficiency furnace and I understand some things could have been missed.

There was some miscommunication as to the extent of the work - in order to install the intake/exhaust pipes and lead them outside the house, the crew cut out a vent-sized hole in my basement washroom ceiling. I was under the impression that would be patched up, apparently HVAC companies don't patch these up.

They also forgot to add screens to the intake/exhaust pipes and they made the exhaust point straight-ahead at my neighbour's basement window. My neighbour pointed it out and mentioned he faced a similar issue back when he was installing his furnace.

After some email back-and-forth the pipe was turned to the side and a screen was installed on the exhaust pipe.

Athir was kind enough to follow-up and make sure everything was in order. He explained that normally they don't recommend a screen on the intake pipe as it might cause a blockage in winter. We agreed that miscommunication happens and I appreciate him following up.

This company has serviced my HVAC for years. BUT I WILL NEVER USE THEM AGAIN. Lisa, their "customer service" representative has been harassing me by phone, calling multiple times a week. When I asked her to stop calling me she ignored this and said she didn't care that she was losing my business because of her actions, and when I asked to speak to her boss she just HUNG UP ON ME.

From the first point of contact, they were pleasant and easy to deal with. They were on time, provided excellent, fast, thoughtful, inexpensive and very professional service. I would recommend them to anyone I know!

General Heating was referred by a friend over 6 years ago, and they've always delivered timely, professional and well-priced maintenance for us. On the few occasions when we've needed water heater or furnace repairs, they've always shown up on time, and given accurate estimates and stuck by them. So we'll stick with them too!