Techvill Appliance Repair Ltd

Bosch website had TechVill as a recommended appliance repair company. Well I shouldve checked Google or HomeStars reviews. What a fiasco, the tech didnt even touch the dryer and told me the part it needed was unavailable. After I prompted him to diagnose the issue properly he then spent the next hour FULLY dismantling the entire FRONT of the dryer! Even had me hold the door he was taking off (this was to diagnose a broken heating element) I knew he should be going in through the back so I went into the kitchen and googled my dryer and diagnosing a heating element. Well sure enough a three minute video came up showing to take off the back. The tech was incompetent, he finally did take the back off, and after screwing around with my dryer for another half hour told me it was the circuit board. He said it would cost me extra for the time he spent on it, I said no way!, Im going to call your manager and Im
leaving a bad review -you shouldve watched the three minute video on how to do this properly! he tried to put the dryer back together, it was now coming up to two hours. Then he went to turn it on and lo and behold It wouldnt - which was no surprise considering all the wires he had pulled out of it. He offered to stay late to try and get it running ( like it was when he arrived) But I didnt want to have anything more to do with this company. I was actually afraid of a wire shorting out and causing a fire or something. When I expressed my dissatisfaction of Alex to the manager of customer care at TechVill he apologized and said it wont happen again. - yes I have to agree - as I wont be using this company ever again.

Expensive, Workmanship so-so, Business Ethic questionable.
We engaged Techville to complete two separate Fault 53 error codes on a Miele washer. 1. The Techville website state they repair Miele products, however, we subsequently determined they are not a Miele authorized 3rd party service contractor. 2 First call-out they charged their "high end" charge of $230 + a further $45 charge as an on-site "high end" assessment charge + a further $180 to return to install the part. Miele's own servicing costs $299 which covers the initial assessment and subsequent visit to install parts (a Techville premium cost of $156). Techville quoted $239 for a new part + a further $30 parts fee, whereas Miele only charge their list price of $176 for the same part (a Techville premium cost of $93). 3. The Miele technician determined that one of bushings installed by Techville was slightly damaged, additionally, there was considerable carbon dust from the old bushings around the controls that was not cleaned by Techville. 4. The Techville warranty is 90-days vs. the Miele warranty of 6-months. The Techville accounting department do not return calls.

I would never recommend. I chose Techvill of Vancouver BC because on its website the company claims that it provides "expert repair for hood fans of all types and brands" and that "most hood fan repairs are completed same day." This was definitely not my experience.

I explained my problem to the company representative (the fan on my over-the-range LG microwave no longer retracted, which indicated the locking mechanism was broken). I gave the brand and model number for the benefit of the technician who would visit.

Techvill sent a technician who was completely unprepared, had no idea how to disassemble the appliance to get to the broken locking device. Following some random unscrewing of parts, the technician asked me if I had a manual. Needless to say, major red flag. Around 25 minutes into the service visit, I ended up calling my friend/neighbour who had installed the microwave/fan, and he kindly came over and essentially provided instructions on how to disassemble the appliance. No surprise to any us, the locking device was broken. However, there was no part, which meant another costly visit. So much for "expert repair for hood fans of all types and brands" and same-day repairs.

A few days later I received the invoice and estimate to complete the job ($20 above the online price for the locking device, and 30 minutes to reassemble the unit). Let me say that if I agreed to another service visit from Techvill I would be paying close to the price of the microwave/fan. I wish to give a company a chance to refute my concerns before I post a negative review, and so, I called Techvill to lodge a complaint about the service. I was told that I would receive a call later that day to discuss this issue. No call. No surprise.

The customer service is responsive and diligent with follow up to ensure satisfaction with the company.

I ordered parts for my rental's dryer in December, 2023 and they advised the parts will arrive within 8-10 weeks as they are special orders but unfortunately, the shipment was delayed and the parts were not received after 3 months of waiting, so I have to request for refund. They refunded the prepaid amount without delays even though I was not very happy with the delays but I guess they have done the best they could.....

Alex the technician was thorough and pleasant to interact with. It was a good experience.

We were having a problem with our stove.
Looked up companies online and found TechVill, noticing their rating.
I contacted them via email and Vlad got back to me the same day. He gave me a quote and talked about warranties and such.
We set up the appointment, which was in a two hour window, and Ron came within the allotted window.
He fixed the issue and showed me how to do a minor fix going forward (in case it happened again) and also gave us some basic, easy maintenance tips going forward.

Both Vlad and Ron were friendly, professional and made us feel important. I would highly recommend TechVill to anyone who needs appliance work done!!

Called them on the Wednesday, made the appointment for Thursday on my schedule. Evan arrived within 15 minutes of the schedule time. He went right to work in the in the diagnosis of the problem. Verified the correct operation of the dryer. Found it could me one of two things. We will wait for a quote for the most cost effective correction to the issue. Very happy with the service.

I contacted Techvill company when my fridge stoped working. The technician Boris helped to bring it back to life fast and was very polite. Will use this company again and will recommend to all my friends.

The WON technician was very polite, well done you guys))))
Thank you! It's not the first time I've ordered a repair and forgot to write a review)