Janice

I would never recommend. I chose Techvill of Vancouver BC because on its website the company claims that it provides "expert repair for hood fans of all types and brands" and that "most hood fan repairs are completed same day." This was definitely not my experience. I explained my problem to the company representative (the fan on my over-the-range LG microwave no longer retracted, which indicated the locking mechanism was broken). I gave the brand and model number for the benefit of the technician who would visit. Techvill sent a technician who was completely unprepared, had no idea how to disassemble the appliance to get to the broken locking device. Following some random unscrewing of parts, the technician asked me if I had a manual. Needless to say, major red flag. Around 25 minutes into the service visit, I ended up calling my friend/neighbour who had installed the microwave/fan, and he kindly came over and essentially provided instructions on how to disassemble the appliance. No surprise to any us, the locking device was broken. However, there was no part, which meant another costly visit. So much for "expert repair for hood fans of all types and brands" and same-day repairs. A few days later I received the invoice and estimate to complete the job ($20 above the online price for the locking device, and 30 minutes to reassemble the unit). Let me say that if I agreed to another service visit from Techvill I would be paying close to the price of the microwave/fan. I wish to give a company a chance to refute my concerns before I post a negative review, and so, I called Techvill to lodge a complaint about the service. I was told that I would receive a call later that day to discuss this issue. No call. No surprise.