Nordik Windows And Doors

Kate was here, she explained everything very well and got me a good quote. She is a good sale person.

We were pleased with the customer service from the moment we met Emma our sales rep. She clearly knew the product and was amazing at suggesting options for hardware etc. This continued with the installers who were very pleasant, tidy and efficient. The end product of our beautiful doors was beyond our expectations. We love them so much! And finally, Emma dropped by to take some pictures and make sure we were happy. We love Nordik!!

My dealings with Nordik are by far the worst experience I've had with my home renovations. The day of my window installation, one of my windows was missing. I received multiple explanations/excuses for it. Also, the windows that were installed had different locks, one had a damaged frame, the hardware on one of the doors was faulty and it was installed crooked, and there were exterior workmanship issues. I was told that everything would be fixed and completed. I had to follow up multiple times to secure an inspection date and a subsequent work date. There was a complete lack of communication within the Nordik customer service team. A repair person was eventually scheduled after several weeks of waiting. He showed up with no idea of the repair issues that he needed to address. He did not have enough time to do what was needed. I had to follow up again with Nordik to reschedule another repair visit. Thankfully I held back 13% of my final payment as I did not trust Nordik to address all of the deficiencies, and I did not trust the quality of their products or workmanship. I continue to have issues with my windows. Two windows do not open properly, one does not fully lock, and the door hardware is still faulty. Nordik is not interested in addressing these issues. Rather, they are hounding me for this 13% holdback and refusing to deliver their warranty.

Very pleasant and knowledgeable salesperson Emma. She made my purchase smooth and comforting. I am grateful and excited for my new windows.

Skylar is a good find for doors windows. Very knowledgeable and easy to deal with.

I have been waiting 3 years for a front door. I have paid for most of it. There have been 2 attempts at installation. The first time the installer refused to do the install because he was afraid he would damage the floorboards. The second time the door arrived damaged. I have been unable to speak to anyone who could help and when I ask to speak to someone in a position they take my number and never call back.

I WANT MY MONEY BACK

We had previously arranged for the installation of one bay window. When we decided to add an additional window to our order, Jinky was very helpful and efficient and made sure that all of the details were correct and handled in a timely manner. She provided us with excellent customer service throughout the transaction.

Two installers came in installation to fix my window as parts were not ready. Why did you send them in the first place. The first one, messed up the window installation and my blinds do not fit anymore so I have to spend on new blinds.
On what criteria do you choose your installers? The customer service is horrible and they simply put all the responsibility on the installers. How are you even a team? Would love to know the location where you have planted the trees for installing my windows.

End to end Nordik was customer focused with high quality products and experienced teams. Even when a minor adjustment was needed to the front door one year following installation Al and Haig were total pros.

The salesman was great. Took our deposit. The wrong window was installed. The installers came back three times and didn't even try to fix it. Constant barage of phone calls and emails from Nordik asking to settle the final amount, but no one has fixed the problem. The stone mason was the rudest man I've ever met. The installers did absolutely nothing on all three return visits. We ended up having to get our own contractor to come in and fix the problem which cost us even more in the long run.
I would suggest going anywhere else if you need window replacements of any kind. Feel free to call me. 416 454 3293 Tim Luke