Nordik Windows And Doors

Windows & Doors Installation & Service
Mississauga ON L4W 2N3
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Best of 2020 winner 2 timesBest of 2020winner 2 times

Reviews for Nordik Windows And Doors

Average customer rating:
8.9 10 (265 reviews)

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Private User
Private User
Private User reviews Brampton, ON
10/10

Follow Up on Original Installation

When my original front door system was installed there was a noticeable cut in the frame work. I contacted Nordik and they sent out an inspector who agreed that the frame needed to be completely replaced. Due to the onset of Covid - this work could not be done right away - but I was kept up to date on when things could proceed. Once it was safe - the replacement was completed on Saturday. The contractors who did the work were totally professional - cleaning up while the work was in progress. I am totally satisfied with the service that was provided. In fact - the job looks much better than the original installation. The contractors took pride in the work they provided.

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Company Response

Hello,
Thank you so much for sharing your experience with us, we are so glad to see that even during the onset of Covid we were still able to provide a great experience. If there is anything else we can help you with, please let us know, it would be a pleasure to work with you again.
Thank you,

brian in richmond hill
brian in richmond hill
7 reviews Richmond Hill, ON
2/10

Very disappointing service and after care servic/warranty

The representative quickly came to measure and quote. The windows were installed and looked nice until a few months later when we did a renovation only to notice the blind we had were stuck to the trim and on removal we saw the VERY poor insulation- mostly tape only . Complaints were dealt with rudely and it took weeks for someone to come by and allegedly fix things-and then he came without equipment and said he is only here to assess! He came back with insulation and messed on our new flooring and didn't bother replacing the trim that had been ruined. Our renovator replaced the trim, and on getting blinds for the windows we replaced in another room too we were told the installation is skew. Windows do not appear to be custom made or fitted correctly. We had no follow up calls. The only call I had made extra is for a quote on another window to match the original ones-but mainly as an attempt to show a rep re my complaint-he was horrified to see the poor work of his company. All in all very disappointing-mostly not only the quality of work but the rude and incompetent follow up service. Their warranty is not worth the paper it is written on.

1 of 1 people found this review helpful.
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cooper
cooper
1 review Hamilton, ON
10/10

window repair

Jason took the time to explain the necessary repair and why it was
needed. He was polite and knowledgeable. We are very pleased
with his work as he took the time to do a proper job.

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Company Response

Thank you so much cooper!

Jen in Woodbridge
Jen in Woodbridge
2 reviews Vaughan, ON
10/10

New Front Entry Door

I had a new front entry door installed and everything went well. The custom door looked better than expected!
Very happy with my purchase and the installation process. I would recommend Nordik Windows & Doors!

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Company Response

Thank you so much Jen! It was a pleasure working with you and we look forward to working with you again in the future! Enjoy your beautiful new upgrade and thank you for choosing Nordik Windows and Doors!

Julia in Toronto
Julia in Toronto
0 reviews Toronto, ON
0/10

unfinished job windows replacement

it has been months since they first came to install my windows but the job still left unfinished. We have paid to beautify our house and not the opposite. if u were me would u recommend this company to others ?

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Company Response

Hi Julia,
Thank you for reaching out to us. We are very sorry to hear of your frustrations, and please know that we working on having this completed for you as quickly as possible. If you have any other questions or concerns, please call our Customer Care Specialist at 647-484-0054. Thank you,

Kelly in Ajax
Kelly in Ajax
1 review Toronto, ON
4/10

Replaced door and window with a sliding door

Reduced number of starts due to company response: "We do not offer an installation date prior to receiving the product..." I don't appreciate the implication that I'm being dishonest. We had an install date and the day before someone from Nordik called us to tell us the door had been lost. You're response should have been "We'll come back and fix the sill, since that was our mistake."

We had a few bumps in the road with Nordik. I think their product is ok, but they are lacking in customer service.

We went with them because their sales person actually seemed like he wanted our business. We had several quotes and most didn't even bother following up or emailing us quotes as promised. They also had one of the best prices.

Our original order was to replace an existing door and windows with a 3-panel sliding door. Since they had to cut the brick beneath the windows we also asked for the existing cement door sill to be removed and a single sill be installed across the length of the new door.

We paid our deposit in July and were given an install date of first week of September.

When the Nordik employee came to take final measurements he told us the opening was too small for 3-panel and it had to be 2. It wasn't what we wanted but we agreed to it.

The day before our install date, we got a call from Nordik saying that they lost our door. It had left the manufacturing plant but they didn't know where it ended up. They could have handled this way better. They didn't follow up with us, we had to call them several times over the next few weeks. Then we got a call, saying we had an install date for the 1st week of October - no reason for the delay, no apology, no discount.

When the install day finally came, the mason told us he was never asked to remove the old cement door sill. He was just going to add a sill from where the existing one was to the end of the new opening. He showed us pictures of previous jobs he had done in a similar way and it didn't look bad so we agreed. HOWEVER, our existing sill is a dark charcoal colour and the one he put in was just regular cement. It doesn't look great especially since the original sill is 2x the height and we'll have to pay someone to fix this. Don't really like having to pay for their mistake.

The quality of the door is good and from the inside it looks great. The mason and installers were all very nice and answered all our questions, although there was quite a bit of dust from cutting the brick which we had to clean up both inside and out.

Too bad we didn't get exactly what we had ordered.

Review has 1 previous version
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Company Response

Hello,
Thank you for sharing this with us. We apologize that there were some issues with the installation of the product. We do not offer and installation date prior to receiving the product, and do to the situation we all faced this year, manufacturers have also experience delays and we are all working together to try and bring this back to normal as soon as possible. We thank you for your patience during the completion of this project, and please let us know if there is anything else we can do for you, or if you have any further questions, please contact our Customer Care Specialist at 647-484-0054.

Thank you,

Private User
Private User
Private User reviews Mississauga, ON
0/10

Job not completed, poor workmanship

It been 1 year and I am still waiting for them to finish the job. One of the major areas of concern is poor workmanship. My dad had to point out to them some of the windows were not installed properly. Did not have all the parts for the installation and some were damaged/scratched. Dealing with them to complete the job been a nightmare. no responses to email, phone calls. Do not pay them till the full job is complete, I paid for everything they completed and that was a mistake. I am still waiting for them to come complete the rest after multiple visits from technicians during covid times. I would not recommend them.

1 of 1 people found this review helpful.
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Company Response

Hello,
We are very sorry to hear of this experience, please call our Customer Care Specialist at 647-484-0054, and we would be more than happy to help resolve this issue.
Thank you,

Dilip in Toronto
Dilip in Toronto
0 reviews Toronto, ON
0/10

Window screen

Very poor customer service - I had windows installed by another company which was taken over by Nordik Windows. They removed my window screen for repair/replacement in November 2019. They have still not replaced the screen and also do not bother to call me. I have called them repeatedly over the last 11 months - absolutely no response.
I am seriously considering suing them for return of the screen they took from my home.

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Company Response

Hello,
The screen that was coming from VynilBuilt has been confirmed as ready, and instead of having it delivered, we had a technician go and pick it up.
We now have the screen in our possession and one of our service advisors will be calling you shortly to book your appointment.
We do apologize for the frustration this has caused and we look forward to completing this for you.
Thank you,

Private User
Private User
Private User reviews Midhurst, ON
9/10

Door adjustment/fix

I needed the door sweep replaced, it was not completed to my satisfaction from the previous technician. Thankfully the work is all covered under warranty. Daniel completed the task efficiently with competence and was very professional. I am really pleased!

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Company Response

Thank you so much for sharing your experience with us and we will be sure to share them with Daniel! Thank you!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Nordik Windows And Doors

For over 35 years, Nordik Windows and it's partner companies have been providing the complete customer experience - we manufacture, we install, we service and we back up everything we do with one of the most comprehensive warranties in the industry.

We Manufacture.
We Sell.
We Install.
We Service.
We are one of Canada's largest and fastest growing window and door replacement companies because we provide a complete, worry-free experience.

CATEGORIES
Windows & Doors Installation & Service
SERVICES
Windows Our own Nordik brand mPVC windows are Energy Star® rated and have been specifically designed for the Canadian climate. Doors Our doors are modern and fully customizable. They are 100% Canadian made and are covered by our industry leading Nordik Warranty.
SPECIALITIES
We Manufacture. We Sell. We Install. We Service.
WEBSITE
https://nordik.com
YEAR ESTABLISHED
1982
PAYMENT METHOD
ALL Major Payment types Accepted. Financing Available
LIABILITY INSURANCE
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Our warranty is simple and it’s comprehensive—it covers products, installation and service. No excuses, no exemptions and no fine print.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.