Ra Appliance Repair

I'm extremely disappointed with the service I received. After my refrigerator broke down, Tom the repair person took over two days just to get a response from this 'company'. When they finally showed up, he charged me twice amounting to $600, but nothing was actually fixed. My refrigerator is still not working, and it feels like I've been dealing with a company that is not authentic.

To make matters worse, I've been trying to contact them to get my money back, but they've been ignoring all my texts. This is completely unacceptable, I have been advised to pursue in getting my money back in small claims court and I strongly advise others to avoid this company. Terrible service and zero accountability.

Artiom and I met, resolved our differences and he part-refunded my deposit. The job in part was properly performed. The rest; funds returned.

We hired them in September to fix our fridge. The fridge is still broken, and they refuse to return our money. They didnt even properly diagnose it and charged us for a house call and parts that wont fix the problem. They refuse to return our deposit, refuse to answer phone calls or texts. Please save your money do not deal with them what a nightmare. I have no fridge and two little kids the day before Christmas and he wont even give me the courtesy of a reply.

DO NOT TRUST THIS COMPANY. They aren't very honest and will not answer my questions about parts costs. Art came to my house to repair a leaky 2 year old washer that cost $800 new. He said I would need a drain assembly and told me the parts alone were $205 but he never gave me any parts list or part number, even though I asked him several times. The total cost of the repair was $457. Ouch. He made me wait five days to finish the job (because his car "broke down" and wouldn't return my calls for a couple of days (his car breaking down meant his phone also broke). In short, he grossly overcharged me for the parts which he never listed. General Electric told me the drain assembly cost $40 and the drain pump (which wasn't replaced) cost another $70 so where were my $205 worth of parts. I have yet to receive an answer from Art.

On another occasion about two years ago, I asked him to service a washing machine which was rumbling loudly and violently. He told me the machine was dead and had to be replaced (it was just over one year old). Then we simply tried rebalancing the machine and it's still working fine to this day, two years later. DO NOT TRUST THIS MAN.

Impressive service from [Company Name] for dryer repair! Prompt, skilled technician fixed the issue, offered maintenance tips, and fair pricing. Highly recommend!

I'm thrilled to share my outstanding experience with RA Appliance Repair's Home. Their team accomplished the seemingly impossible - installing 9 appliances in my home on the same day! The efficiency and professionalism they exhibited were truly remarkable. What's even more reassuring is the warranty that comes with their service, giving me peace of mind knowing that I'm covered. RA Appliance Repair has exceeded my expectations, and I wholeheartedly recommend them for their top-notch service and commitment to customer satisfaction.

let this be a warning for anybody looking to use this company. . Ive spent $500 and almost 3 month have passed and still cannot use the ice maker on my fridge. I used this company 2 years ago for same LG fridge ice maker repair. Now again the ice maker not working and water all over the floor. I called and Tom came over and said he'll try and fix it. he works on it for a short while. then he claims its fixed. does very little testing to see if its ok. i pad him 135. after he left and shortly after, water again all over the floor. i call and he says hes gonna need get me a new valve. waited a couple a weeks or more, doesn't respond to my calls wanting to know when he'll be back to finish the repair. he does return eventually with alleged new part. installs it and spends very time tested it. i give him $333. He leaves and within a couple of hours again its leaking all over the floor. comes back and said he had got an extra valve and installs that. Again very little testing. I ask him for receipt for the 333. I never got one. later that evening i see water dripping from the valve in back of fridge. I switch ice maker to water dispenser and try to dispense water. as soon as i do that, the hose connecting to the valve disconnects and again water spraying all over the place. i let him know and he tells me that the hose connecting the water supply to the fridge has "expired" and the water pressure is too strong and the hose is old and stiff and cant handle the water pressure. he says hes gonna order a new hose. I waited weeks and tried calling several times with no return calls. then he answers says that he needs 8-10 business days to get new part. i wait more than 10 business days and still nothing. i call back no answer. left messages no call back. then i call and he answers saying he has parts to pick up from supplier next day. more than a week now and have heard nothing and hasnt responded to my voice msg. this man is not to be trusted. he may actually fix some problems as some reviewers have attested. but read the bad reviews there are so many unsatisfied customers and all say the same thing. the worst customer service and communication u can imagine. this man doesnt deserve to be in business. here i am, i dished out almost $500 and yet more than 2 months later and i have nothing.

My washer was not draining properly , Art , from RA appliance repair, replaced the pump. The washer is still not working. I paid them in full, $388. For a month I was calling Art and Tom, texting, writing on their website contact, no answer .
They supposed to refund us for such an unprofessional service .

My LG fridge stopped cooling so I called an appliance repair company on August 16th 2022. They told me they were booked up but said they will see if they can squeeze me in. I got called back and they said the technician will arrive around 1pm.

Soon the technician arrives and says his name is Tom from RA Appliance Repair, he said he works with the company I initially called sometimes as they send him business. Ok fine, he starts diagnosing the fridge and tells me that it might be the control board that is fried, he then asks if the compressor is still under warranty, I told him yes, he then says he will make a call to his supplier so he goes out to his car. He comes back and says yeah the control board is fried and that they can order one but it will take 2-3 weeks as they need to contact LG to build a completely new board since this one is not made anymore and its on back order. It was a bit suspicious that only after he confirmed the warranty he confirmed it was the control board, but I digress. He charged me $123.17 for the diagnostic and then says it will be $429 for the parts and then $280 for the labour and that he needs a $400 deposit to make the order on the part. I said ok and sent him the deposit. Since we need a fridge I was forced to buy a small mini fridge to get us by for the next 3 weeks. After 3 weeks I called him and he said the part was still not ready, so my wife calls him and he says to her that he never told me 2-3 weeks he said 4-6. I specifically remember it being 2-3 weeks since it was written on the initial invoice he supplied me, but since i never saved it, it got overwritten with the $400 deposit I made so I could not find the original invoice. So fine, ok MAYBE I heard him wrong we will wait the 6 weeks now. But I cant go without a fridge for that long so now we buy another full size fridge as a backup since this is taking way too long.

After the 6 weeks, we call him, again he says its not ready but hes on his way to the supplier and he will follow up and call me back. Of course he never calls me back so I call him the next day he said its still not ready and then tells me if we dont get it by end of this week we can get a refund on the deposit. End of week comes, no part, no communication from Tom. I call him again no answer, call again tells me he will call back. Never does. Finally get a hold of him and he tells me lets just wait another week and if nothing he will do the refund. Of course theres no part at the end of the week so I call him but still cant get a hold of him. I called the initial company that sent him and explained the situation and they were very accommodating and helpful in trying to get a hold of Tom and to tell him to initiate my refund.

So finally on November 1st (it has now been almost three months since Tom placed the order for the part) I get a hold if him and he says he will start the refund process and it should take 2-3 days. Of course no communication from him for 3 days, I call him on Friday November 4th and he says hes still waiting for the refund? How does it take this long to get a refund and cancel something? So I called the initial company again and told them they need to deal with this guy to get me my money back asap because this is absolutely ridiculous at this point. So FINALLY on November 11th I get my money back only after the initial company apparently threatened to sue him. Apparently I wasnt the only dissatisfied customer he was jerking around (not surprising). But still I have a broken fridge, and just to remind you Tom began his diagnosis on August 16th.

I called a local Repair tech to come look at the fridge, without even looking he tells me the compressor needs to be replaced. Excuse me!? for months Tom has been telling me its a control board issue. The new tech tells me to call LG directly and they will replace it since the compressor has a 10yr warranty. I call LG, they send a tech within 2 days. The LG tech swaps out my compressor and my issue is resolved!!!! All within a WEEK.

In the end, Tom had given me a fake diagnosis or has no idea what he is doing but still charged me for the incorrect diagnosis. Made me wait 3 months with a broken fridge for a part I NEVER NEEDED. And then had to chase him for a refund for a part I never needed. Stay away from this guy and save yourself the headache. He never answers calls, or when he does he says he will call you back and NEVER does. I dont even know if he actually placed an order on the control board because initially when he diagnosed the issue I tried to ask him for the part number to see if maybe I could find it but he would never tell me, kept beating around the bush, super shady.

I had my washer leaking foam all night and about 7 AM I called ra appliance for emergency and they were at my doorstep within 30 minutes. Everything is great! Recommended to everyone