let this be a warning for anybody looking to use this company. . Ive spent $500 and almost 3 month have passed and still cannot use the ice maker on my fridge. I used this company 2 years ago for same LG fridge ice maker repair. Now again the ice maker not working and water all over the floor. I called and Tom came over and said he'll try and fix it. he works on it for a short while. then he claims its fixed. does very little testing to see if its ok. i pad him 135. after he left and shortly after, water again all over the floor. i call and he says hes gonna need get me a new valve. waited a couple a weeks or more, doesn't respond to my calls wanting to know when he'll be back to finish the repair. he does return eventually with alleged new part. installs it and spends very time tested it. i give him $333. He leaves and within a couple of hours again its leaking all over the floor. comes back and said he had got an extra valve and installs that. Again very little testing. I ask him for receipt for the 333. I never got one. later that evening i see water dripping from the valve in back of fridge. I switch ice maker to water dispenser and try to dispense water. as soon as i do that, the hose connecting to the valve disconnects and again water spraying all over the place. i let him know and he tells me that the hose connecting the water supply to the fridge has "expired" and the water pressure is too strong and the hose is old and stiff and cant handle the water pressure. he says hes gonna order a new hose. I waited weeks and tried calling several times with no return calls. then he answers says that he needs 8-10 business days to get new part. i wait more than 10 business days and still nothing. i call back no answer. left messages no call back. then i call and he answers saying he has parts to pick up from supplier next day. more than a week now and have heard nothing and hasnt responded to my voice msg. this man is not to be trusted. he may actually fix some problems as some reviewers have attested. but read the bad reviews there are so many unsatisfied customers and all say the same thing. the worst customer service and communication u can imagine. this man doesnt deserve to be in business. here i am, i dished out almost $500 and yet more than 2 months later and i have nothing.
- Approximate cost of services:
- $500.00