AIRE ONE EAST

The tenants at our duplex called one evening in the middle of a heat-wave reporting that their AC had stopped working. Tony was able to fit in an inspection the next morning, assessed the situation and recommended replacing the unit - which was in line with our expectations as it was an older unit. Aire One was able to have the new unit installed later that day.
Tony and the Aire One team have previously installed furnaces for us at other rental properties. They have always been reliable, responsive, competitively priced and accommodating to us and our tenants.

This company provide a quality product on the date and time quoted. The service is very professional, courteous and very polite. Definitely would recommend them for anyone who asked. I would not hesitate to giving Paul and Sheila top marks.

Our best experience right from the start of all the companies we contacted. The sales experience by Tony was friendly and knowledgeable.
Options were discussed and questions answered openly and clearly.
Our old system was out of the ordinary and required a specific replacement.
A written quote was provided and agreed to and we were provided a target date for installation based on the arrival of the unique air handler.
The installation was challenging for access and space reasons but the installers worked hard and professionally to complete it.
We are delighted with the results.

Aire One was highly recommended by our next door neighbor who used their services 8 years ago, and are still very happy with the work they've done.

Tony, our sales rep, did not only answer all my questions satisfactorily, he also listened to all my concerns and provided solutions for it. This was not the case for the other companies who came in. It was also very easy to reach out to him for additional questions or concerns. In the end, Tony was able to match all the offers I received with the best price.

We were also very happy with the installation. Jason and Patrick were efficient and meticulous. Holes were patched up nicely, lines were tied up so they're not hanging loosely from the ceiling, the A/C unit was perfectly leveled, and they didn't leave the house dirty. My dad and neighbor checked everything afterwards and they confirmed that these guys definitely know what they are doing.

After-sales service is great too. Their office registered the product the next day to ensure that I get the full 10-year warranty, with no annual maintenance required. I received a copy of the warranty through email.

It was a pleasant experience from start to finish and I'm very happy I trusted Aire One for this big purchase. I will definitely continue to use their services and recommend them to others as well!

Very competitive pricing. The crew (Tony -sales and installers Jason and Paul), we’re excellent. Their work was neat and professional. They cleaned up after themselves. They clearly take pride in their work. I would recommend this company.

Trouble with my 94 year old mothers air conditioning. Got prompt service, problem solved. Technician professional and polite, resolved issue and serviced unit. All up and running when he left.

Never thought I’d leave a review but my experience with these guys was so terrible that this should be said

Tony, their sales guy, came by to quote the install of a manual Aprilaire 600M whole house humidifier to be connected and operated by my Nest thermostat as well as the removal of my old drum humidifier. He said “that in all his years in sales he doesn’t have to walk on the other side of the road when his customers walk down the street”. Far from believable after actually doing business with him.

Their technicians arrived on time but weren’t very friendly from the get go. At one point one of the techs asked me where on the Nest terminal block the humidifier wires connect to. That should have been a red flag right away.

After the humidifier was installed on the side of the furnace, the techs struggled with programming the Nest to turn the humidifier on. After an hour of fiddling with the settings on the Nest, they told me they had it working and were in a rush to get paid and out of the house. Any questions I asked about the operation were met with attitude and hostility from Jason.

After the techs left I noticed that the humidifier solenoid was open, dumping hot water down the drain, when the furnace was off. It should only be on when the heat is on. These guys left without properly testing the humidifier/furnace operation!

I called the office and they sent their techs back. It turns out you need to have a NEST PRO ID to turn the humidifier on with the heat and these guys aren’t NEST CERTIFIED and should not be taking on this type of work! No wonder the techs were sour and in a rush to get out of here! They left with the work incomplete and the humidifier inoperable.

A week and half of conversations with Tony and the office led nowhere. First it was you need to contact Nest, then it was you need to submit two different Nest Pro installer quotes to have them put in a code, then it was you need to contact this guy and he’ll walk you through the setup. I finally asked for the boss to call me...I’d like to meet the guy I’m working for here! No surprise, he didn’t call. My requests for a refund were also denied.

I was finally given a pro ID a week an half later and did the setup over the phone with a gracious contractor in western Ontario.

They also failed to completely remove the old humidifier system that was agreed to on the walk through with Tony.

If you can’t trust these guys with a simple humidifier install how could you have them install a furnace or AC?

We called and met with a number of companies before deciding on Aire One Whitby to install our furnace. Courtney the office manager was very friendly, professional and knowledgeable on which furnace was right for our house, helping us to figure out the rebate programs available and working with us to give us a very competitive price. The installation team, Paul and Luke, was amazing. They were on time, knowledgeable and made sure the house was cleaned up before they left. We would definitely recommend them!