Scheel Window & Door

Windows & Doors Installation & Service
Arnprior ON K7S 1S8
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Reviews for Scheel Window & Door

Average customer rating:
9.2 10 (39 reviews)

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Francine Perras
Francine Perras
0 reviews Woodlawn, ON
10/10

side light windows for front door

I was home this summer with a broken wrist when I noticed that my side light windows on my front door had condensation in them.
I called the company and they sent someone out within a week to look at them. I just made the ten year warranty.
They were replaced today by Shawn. I am very impressed with him and with everyone I dealt with in the Company.
I recommend this company 100%.

Approximate cost of services:
$0.00
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Company Response

Hi Francine, glad to hear you are happy. Thank you for posting.

Bonnie
Bonnie
1 review Ottawa, ON
10/10

Windows and Doors

I got several quotes to replace my windows and doors, but decided that Scheel was the best company. It was confusing to compare various window and door qualities, and rebate programmes. The only person who explained everything clearly, was Dominic from Scheel. He is so patient and knowledgeable, and gave me confidence that I could trust the company and get exactly what I wanted. He was also the only company representative that assured me that I would not have to repair walls around the new windows and doors, or replace blinds. He demonstrated how I could design my front door using a computer program, and Im thrilled with my new door. The installers, Jeff and Steve, were friendly and professional, and completed the job efficiently and perfectly. I was very happy to support a local, reputable company that provided such a high quality product, with excellent workmanship and service.

Approximate cost of services:
$17,000.00
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Company Response

Thank you for taking the time to post. Happy to hear you are pleased.

HSTargos1
HSTargos1
0 reviews Ottawa, ON
10/10

hex window

Great team all around: planning, installation, cleanup. Efficient and quality work for a great price.

Approximate cost of services:
$3,200.00
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Company Response

Thank you for posting.

Louise and Ron
Louise and Ron
0 reviews Ottawa, ON
10/10

New windows throughout

We just had Scheel replace all of the windows on the main floor of our bungalow. When Dominic came over to give us an estimate, he mentioned that, if we wanted to, we could expand the height of our bedroom window by two feet in order to see more of our yard. We decided to do this and what a difference it makes to our bedroom! Dominic was so patient and answered all of our questions. The installers were great and very professional. They did a great job and cleaned up at the end of each day. We are more than pleased with our windows and can't believe the difference in the noise level in the house. We highly recommend this company! Thank you all.

Approximate cost of services:
$15,000.00
1 of 1 people found this review helpful.
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Company Response

Happy to hear you are pleased. Thank you for posting.

Sophie in Ottawa
Sophie in Ottawa
2 reviews Ottawa, ON
10/10

Complete Window and Door replacement for our home

Can't say enough good things about this company. From Dominic who came and answered all our questions and helped us with colour choices to the Installers Denis and Robbie who were fantastic and left everything clean and tidy. The installers even made a suggestion for a different trim than contracted to better suite our home. This made a huge impact aesthetically. We love our new triple glazed Windows and Doors. We highly recommend this company !

Sophie

Approximate cost of services:
$26,000.00
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Company Response

Thanks so much for posting. Happy to hear you are pleased :)

Vreni in Mississauga
Vreni in Mississauga
0 reviews Ottawa, ON
10/10

Windows and patiodoor replacement by Scheel windows and doors

I love my new windows in the livingroom and bedroom, but I'm extatic with the new patio doors in the master bedroom!
When Dominic Legault came by the house for an estimate on new windows and doors, I mentioned my dream of having a 3 pannel door. He went to work and supplied me with estimates on different types of windows, different styles of windows and doors and showed me that my dream was doable! The installers were courteous, precise, clean and ready to answer any questions about the instalation. Great job!
The first thing I noticed was how quiet is is inside with these new windows and doors! And there is so much more light coming inside now! Truly amazing.
Thank you Dominic, for working so hard to make my dream come true!!!
I highly recommend Scheel windows and doors!

Approximate cost of services:
$9,700.00
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Company Response

Hi Vreni, glad to hear you are pleased and thank you for posting. Your comments mirror those that we receive from many clients especially the noise reduction and brightness. Also, many sing the praises of our installers whom are amongst the best in the business :)

Private User
Private User
Private User reviews Ottawa, ON
10/10

window installation

Very pleased with the service from Scheel Windows. On time and polite.Excellent work done by Dane and Steve installing 6 windows and reinstalling window shutters .Very satisfied,definitely will call them back to install more windows

Approximate cost of services:
$6,000.00
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Company Response

Happy to hear you are pleased and thank you for posting.

Gilles in Toronto
Gilles in Toronto
0 reviews Ogoki, ON
10/10

Window and Door replacement

Can't say enough about how happy we are about our new windows. My wife and I met with Dominic early this year. He took the time to answer all our questions and offered some ideas that completely changed our view from our living room window. The installers, Dane and his crew, did a fantastic job and left the place clean.

We must admit that it took longer than anticipated but well worth the wait.

I read some other reviews on here and must admit how disappointed we are to see how many people don't see what is going on in the world right now. I ordered a dishwasher and took 7.5 months to deliver... a little patience goes a long way, especially now!

Thank you Scheel from our family to yours!

Gilles

Approximate cost of services:
$14,000.00
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Company Response

Hi Gilles, patience is a definite asset in this industry right now as supply chains continue to face unprecedented challenges with labour and material shortages. Pleased to hear that our crew did a bang up job and that you are happy with your windows. Very much appreciate your perspective as well as you taking the time to post.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Bigger Kitchen Window

During this Covid-19 year I decided I wanted to be able to enjoy our backyard from inside our house so I decided that a bigger kitchen window would do the trick. I contacted several window companies knowing that with Covid-19 it might be hard to get a response. Scheel Windows & Doors responded in a timely and welcoming manner. The consultant Dominic was able to come and meet with us to answer our questions, make recommendations and helped us decide on the style of window. The window took about 3 months to arrive, but we had no issues with that because after all it was a “Covid-19” year. We did run into structural issues, and I have to say that Greg the scheduler was very patient and helpful with our rebooking’s until we could fix things on our side. As for the installation team, can’t say enough about Jeff and his team, what a great professional job. Scheel Windows also recommended Philippe to do our masonry work and his work was spotless. Anyone who sees the brick work comments on how good it looks. We were very pleased with the excellent service and the high quality of the window and I would highly recommend Scheel Windows & Doors. Love my window!!

Approximate cost of services:
$3,412.00
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Company Response

Glad to hear you are happy with everything and thanks so much for taking the time to post.

Kelly
Kelly
1 review Ottawa, ON
0/10

Poor communication, lack of accountability for failure to deliver

We've had a terrible experience with Scheel. We met with Dominic in March 2021 and ordered four windows and a door for our basement and one window for our bathroom which were to be installed in August at the end of our foundation rebuild for our 100 year old house in centretown. Our biggest concern was ensuring that the door and windows would be ready by the end of summer at the point in the foundation project when they would be needed. Scheel gave us every assurance that there would be no issues with delivering by the end of summer.

On July 12 and August 4 we were in touch with Dominic to confirm the cut size of the windows and there was no indication that there was any issue with our order. In mid-August we were ready for the windows and door to be installed and we contacted Dominic and Haley to set up the delivery and an install date. This was 18 weeks from our order date and Scheel says to allow 16-18 weeks for delivery. No one from the company had mention any delays with our order. On August 23 Haley tells us that our order will not be ready until the end of October. We are extremely surprised. No clear reason is given for the delay or why we were not alerted earlier. Our contractor could not finish the work on our foundation until the windows and door were installed and our basement was left entirely unsecured. Haley tells us she will follow up with Greg. On Aug. 26 we contact Haley again to ask what the update from Greg is. We do not get a reply. Dominic calls to say he will get our order expedited and will call us back to confirm. We do not hear back from Dominic. September 1 we contact Haley again to ask about our order and no one responds. September 7 we get in touch with Greg and he looks at our order for seemingly the first time. He says he will call me back. Greg does not call back. We call back and finally get a confirmation that everything will be installed Sept. 30. We call Sept. 27 to confirm everything is set to go on Sept. 30. We get confirmation that the install for the full order will happen. Sept 30 the installers show up but do not bring handle and deadbolt hardware for door and they leave our basement door without a lock or being able to close it!!! We call the main office and the person who picks up says they don't provide door handles. We say it is in our quote, that it was part of our order since April. They put us on hold and then say they will call us back. Dominic later calls us back and suggests we should just go buy our own handle and lock and install it ourselves!!!

For the window that was installed in our bathroom, the installers made a big mess, left chunks of drywall on the floor, some kind of sticky residue smeared all over our bathroom floor, got caulking or some kind of white goo on our wood table that was outside the bathroom, and scratched up the wall on our stairs leading to the bathroom.

No one at this company seems to take responsibility or is accountable for their failure to deliver. Working with this company has been incredibly stressful, has delayed the finishing of our foundation project and they have left our basement door with our a handle or lock! I highly recommend getting doors and windows elsewhere.

Approximate cost of services:
$5,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Scheel Window & Door

Scheel Window & Door is a local manufacturer providing residential homeowners with quality, energy-efficient vinyl windows and entry door systems for renovations and custom home builds. We design, manufacture, install and service all of our products in-house. Our installers are amongst the industries best. Since 1948 the quality of our ...
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