New Depths Underpinning Inc

Foundations
Toronto ON M6S 4E7
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Foundations
New Depths Underpinning Inc
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Reviews for New Depths Underpinning Inc

Average customer rating:
10 10 (31 reviews)

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Private User
Private User
0 reviews Toronto, ON
10/10

Underpinning of century-home basement

Working with Mark and his team was a dream from start to finish. Of all the companies we met with, his proposal was the most thorough, and throughout our project he quickly problem solved any issues that arose. Our house had very old foundation (1888!), and his team delicately and competently poured each new concrete footing by hand, and also divided each wall into further sections than required, in order to create the most stable support for our house.

When our finishing contractors arrived, they said it was the cleanest underpin job they had ever seen, and Mark's commitment to excellence made their job so much easier. We would not hesitate to recommend Mark and New Depths to anyone looking for an underpinning job!

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Company Response

Thank you so much K & B for your kind review of my business New Depths Underpinning. We were very happy to help with your basement lowering project and I am certain that the new space will be enjoyed for many years to come! Stay in touch, thanks again.
Mark & the New Depths Underpinning Team

rv12345 in Toronto
rv12345 in Toronto
2 reviews Toronto, ON
10/10

Basement Underpinning

We hired New Depths to underpin our basement including installing piping for infloor heating and enlarging a window and constructing a concrete window well for the new window. We were very happy with the work and everything was done on time and on budget. The team kept everything tidy and communicated well with us and our neighbours too (as we have a shared driveway).

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Company Response

Thank you very much Rich & Terri for your review of my business.
I am certain that your new basement apartment (8ft++ ceilings!) will be absolutely fantastic when it is complete, and I'm happy that New Depths Underpinning could contribute to the project. It was a great project from start to finish - flush underpinning detail all around, all new basement drains, new/longer structural steel columns, and 3.2" R10 insulation laid under the slab for the hydronics infloor heating loops. Maikel, Rafael, Jae, myself, and the rest of the team thank you for welcoming us into your home everyday and we hope for an opportunity to see the new space when it is complete!
All the best.
Mark & the New Depths Underpinning Team

Susan A.
Susan A.
6 reviews Toronto, ON
10/10

Underpinning and concrete sidewalk

After the brilliant underpinning of my basement, I again chose Mark at New Depths for the job of my new walkway. And once again he didn't disappoint! Always professional, capable and most reliable! I highly recommend meeting with Mark before starting any project of this kind!
Susan Asquith

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Company Response

Thanks so much Susan! My team and I greatly enjoyed taking on another project for you - thank you for having us back! I can certainly understand that the existing cracked, heaved, and improperly graded concrete walkway you had would have been a nuisance to maintain and shovel off in the winter. Those issues should be a thing of the past with over 60ft of new high strength concrete poured and now finished with a gentle & consistent slope away from the house! If you ever need anything please don't hesitate to reach out.
Mark & the New Depths Underpinning Team

jing in Toronto
jing in Toronto
1 review Toronto, ON
10/10

The best choice to have New Depths Underpinning Inc.

We had New Depths underpinning flyers since 2017. In 2020, We decided to digging our basement, we gave him a call, he was so nice and patient to explain what need to do and what need to keep eye on it. Because we didn’t know anything about our basement construction. He spent time and step by step to tell us what his job and suggesting。 He gave us a very detail quote. After what, we called others companies and got their quotes, no one showed us that details quote and reasonable. After construction started, we had good communicate. We knew what he was doing this week and next week. We did not even to ask. His team is so professional and trustworthy. Every day before the team finishing, they cleaned the basement and sidewalk and make sure all work place is tide and clean.
Our house is over 100years, he spends time to help us to replace beams and fixed the wall in basement. We are so appreciated Mark and his team, if possible, we would like to give them 6 stars.

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Company Response

Hi Jing, thank you very much for your review. While all of the homes we work on certainly get a structural overhaul yours did present some additional opportunities for improvement. We replaced an old drop beam & post system (and some random wood posts & jackposts!!) with new TJI full span lumber which really opened up that south room into a great new space. The 28ft of new steel flush beams in the main room was also a fantastic improvement and we're so glad you made that decision as the space looks really great now. In an old home like yours underpinning not only gives you the new headroom you are looking for - but it also significantly strengthens and solidifies your foundation. The entire New Depths Underpinning team is so pleased with the outcome and we can't wait to see your finished space a couple months from now! Please do not hesitate to reach out in the future!
Thanks again for your business Jing, and thank you so much for your hospitality during our time in your home.
Mark & the New Depths Underpinning team.

Tom Voll
Tom Voll
0 reviews Toronto, ON
10/10

Basement Underpinning and Design Contract including Permit Applications

New Depths helped us plan and design a basement underpinning job including deep excavation, new drains, basement walkout, and radiant flooring install. Great time and care was taken to make sure we understood the process and the options. They handled all the applicable permits and helped us avoid extraneous city fees. They also helped line up estimates for other services such as drain lowering. We eventually decided to change course and sell our home rather than proceed with the plan. Regardless, New Depth's professionalism shone through. They showed us genuine understanding and even reimbursed the unallocated portion of the deposit.

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Company Response

Thanks Tom for your review of my business. Myself and the New Depths Underpinning team were very much looking forward to helping you underpin and lower your basement. That said, I am really excited for you and your family and I wish you all the best on your move. Please let me know if I can ever be of service in the future!
Thank you - Mark & the New Depths Underpinning team

Private User
Private User
Private User reviews Toronto, ON
10/10

Basement waterproofing & finishing

Mark recently completed our basement waterproofing project, including overseeing the finishing work. It was an excellent experience, very professional from start to finish. The quote was clear and detailed, Mark provided regular ongoing work updates and fast, efficient problem solving for unexpected circumstances. The workspace was kept tidy and safe. The finishing work was also excellent and completed to our specifications. We are very pleased with the end result and highly recommend New Depths.

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Company Response

Thank you so much KC for your review of my business. After demolishing the existing frame walls and pulling up the carpet we found the slab poured as a cold joint to the foundation wall. The narrow perimeter trench we cut into the concrete, plus the new 4" weeper, gravel layer, and interior dampproofing membrane will ensure the renovated space remains dry. We were very happy to help you out.
Thank you - Mark & the New Depths Underpinning team

Vipin in Toronto
Vipin in Toronto
3 reviews Toronto, ON
10/10

Underpinning & separate entrance

This company and it's owner, Mark are super awesome! I bought a 90 year old house midtown Toronto last year and decided to underpin the 6 ft. high basement to gain more livable space. Got my drawings and permits and started to look for a contractor. Got a few quotes but only Mark invested the time in understanding the full scope and provided details around the separate entrance and new windows that I wanted.
Mikael(the team lead working on my site) and his team are extremely friendly and respectful. They kept the site as clean as possible. All my neighbors were impressed with the cleanliness and care the team exercised throughout the project.
They kept on working during the COVID-19 shutdown (in compliance with govt directive of-course!) since the work involved foundation.
Mark kept us fully updated on all progress & challenges and gave ample notice for any plumbing shutdowns.
The foundation had couple of large cracks (hidden behind insulation) that they found after start of the project but Mark didn't make it a big deal or ask for more money. They took extra effort and great care to work around those cracks.
It was a high $ value project and we were really worried about how it will go. I hate it when a contractor tries to charge more for every excuse after they start work. With Mark, we got NO stress. It was all smooth and at no point did I have any complaints at all. I have experienced more stress dealing with contractors on a 2 day, $3000 project then on this project many times bigger.
If you are looking to get underpinning done, you must check out this company. You will see the difference from first meeting.
We consider ourselves very lucky that we hired this company!

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Company Response

Hi Vipin and thank you so much for your review of my company New Depths Underpinning! The transformation of your basement was really quite remarkable and your new 8ft (plus) ceilings are going to make for a fantastic living space. I am fortunate to have such a hard working and respectful crew, and it means a lot to me that you recognize them directly. Maikel, Rafa, and Jae all spent long hours excavating, forming the underpinning, pouring concrete, hanging new steel columns, and making the substantial repairs required to adjust the existing walkout to accommodate the new basement depth. I am certain you will also enjoy your new infloor hydronics heating system. Your kindness and warm welcome every day were appreciated, and we will miss you, Raj, and your energetic children! If you ever need anything, please do not hesitate to reach back out Vipin.
Thanks again.
Mark & the New Depths Underpinning Team

Nicholas in Toronto
Nicholas in Toronto
0 reviews Toronto, ON
10/10

Basement Dig out, underpin, bench and walk out

Mark and his team were amazing from start to finish. We had never gone through a large construction project as a family so we didn’t entirely know what to expect. They communicated and managed the entire process from permits to pouring. We’re greatful that they’ve dramatically increased the value of our home and kept the job in line with budget and time. Thank you!

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Company Response

Hi Nick, thanks so much for your review of my business. We hope you have been enjoying your lowered basement and your new walkout! Mark & the New Depths Underpinning Team

mattshems
mattshems
2 reviews Toronto, ON
10/10

Basement Waterproofing/Slab

Hired New Depths for interior waterproofing and removal/replacement of existing basement slab. As someone who works in the construction industry, I have high standards for all trades I choose to work with. Mark and his team exceeded our expectations at every step, with creative & practical solutions and high-quality workmanship.
Absolutely would recommend to future clients and personal acquaintances.

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Company Response

Matt, thanks so much for your review of my business. We really enjoyed the work at your place and were quite pleased to contribute to the transformation. Looking forward to seeing the new basement when it is finished.
Mark & the New Depths Underpinning Team

Rosie Pouzar in Toronto
Rosie Pouzar in Toronto
3 reviews Toronto, ON
10/10

Basement Project

An excellent job, on time, on budget, a lot of communication throughout, presented with options, and the finished product looks great.

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Company Response

Thanks so much Rosie. Underpinning your home presented some unique challenges. The [very] sandy soil meant we took extra care, reduced underpinning section dimensions, and increased # of underpinning sequences... just some of the additional precautions to ensure structural stability of the home throughout the project. The new 20+ft steel flush beam really opened up main room, and I am sure you will enjoy the new hydronic in-floor heating - what a fantastic new space! Thank you again for selecting New Depths Underpinning.
Mark & the New Depths Underpinning Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about New Depths Underpinning Inc

New Depths Underpinning Inc provide high quality, reliable and cost competitive basement lowering and underpinning services. This can include engineering design, securing permits, demolition of existing basement, lowering basement, installing beams to open up space, in-floor plumbing and drainage systems, interior damp-proofing, basement walkouts, and more!

CATEGORIES
Foundations
SERVICES
Underpinning (section method), Bench footing, Lowered basement with support beams, Basement walkout.
SPECIALITIES
Call Mark today for free project review and free quotation.
WEBSITE
https://newdepths.ca/
YEAR ESTABLISHED
2017
PAYMENT METHOD
E-Transfer, Cash, Cheque
LICENSES
Fully insured and licensed for underpinning.
LIABILITY INSURANCE
Yes
DIPLOMAS
BASc, Mechanical Engineering, University of Toronto
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes, ask for details.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.